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Basement & Foundation reviews in Golden

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  • Jose began by installing tile on the shower floor and bathroom floor in one bathroom. When he left, some tiles were crooked, some had air spaces below, and he had grouted the same day, so the adhesive was still wet and moldy when we pulled up the tiles a couple of weeks later. The tiles were left with a film from the grout that won't come off with detergent. He was supposed to return the next day to fix the problems, but picked up his tools instead. We had pre-paid him 50% of the cost of remodeling 2 bathrooms, and he has only made excuses about refunding our money or fixing the problems. The last time I talked to him, he said I would need to pay him the rest of the amount on the contract, or he could not return, by law. But half of our savings is gone, and we were left with a mess to clean up and try to ourselves.
    - S W.
  • From the moment I started working with Rob Hall until the day Jose Amaya and his brothers finished my project I knew I was in the hands of professionals. Rob made me really trust him and his knowledge of what needed to be done. I did get other quotes from companies that were lower cost. Rob worked with me to match that pricing. Jose and his crew showed up on time, worked hard, and did a phenomenal job. He was friendly, communicated well, and left the place cleaner than when he arrived. He even went above and beyond to make sure I was happy and took out some plants and put the extra dirt left over on their spot to get me started on the grading of soil away from my foundation. My one oddity while working with Rod Martin’s complete basement system is that some of their home office people reach out to move the sale along without the knowledge of the sales person I was working with. Rob always knew my situation and timeline and gave me the space I wanted when I wanted it but followed up at the right times. Not sure why the home office gets involved to confuse the situation. Couldn’t be more happy with the professionalism of Rob and Jose and the craftsmanship of the job well done.
    - Shaun W.
  • Grapes and Sons Excavating did exceptional work for the home we are building.  They were very reliable and reasonable, and we have gotten many compliments on our house site (built into the side of a hill/mtn at 7700 ft) as well as the 1200 ft driveway Grapes put in for us.  We are extremely pleased with the end result of their work!
    - Sandra S.
  • It went very smoothly and very quickly. He also happened to mention the cost of an entire toilet bowl replacement, which was considerably less than what a relative of mine had paid for theirs from a different remodeler.
    - Lora G.
  • AMAZING. Everything from scheduling of the estimate, the estimate, scheduling the work, and the work went perfectly. The sidewalk had settled and was a trip hazard. The patio had settled and pulled away from the house. Both repairs were made with 100% satisfaction. The crew, Jacob and Jose, were prompt and very professional. They paid close attention to detail and kept us informed at every step. They cleaned up everything and made sure we were satisfied before they left.
    - Alan O.
  • All went smoothly from my initial inquiry. Jack McGuire and an engineer came out to assess the problem and explained what needed to be done which was the installation of piers to stabilize the rock foundation. The work was to be completed in two weeks, weather permitting, and it was completed in that time. The very hardworking crew stayed on the job until it was finished. They were polite and friendly. Throughout the project, I was informed of all steps to be taken and when to expect them. For a job of this magnitude, I don't think it could have gone more smoothly.
    - Claire D.
  • However, installing the piping to take the water from the sump through the wall and outside was not well done. They are not plumbers. They did not have the work well thought out and did not have the right equipment to complete the job. They left to go to another job and the company did not follow through for reschedule. Apparently they schedule the work based on a perceived time frame for completion, if the work runs over they move the workers to the next job and try to reschedule for another date. If you use them, watch the plumbing install and stay on top of the company regarding any quality issues.
    - John B.
  • The project went well with very few hiccups.  The crew worked diligently to get it completed within the original time frame and were very reliable.  They are extremely easy to get along with and communicated with us along the way with status updates.  I would highly recommend them to anyone and we are still very pleased with the results!
    - Janine S.
  • Everything went well! Most of the work was done over the course of three weekends; working both Saturday and Sunday. We agreed that they should start work at 10am and be finished no later than 6pm. We were not intending to do as much work, but after talking to the guys, they were able to squeeze in additional work at a very reasonable cost. While everything turned out great, the painting and trim work was most noteworthy. They recommend crown molding in the living room, we were a little hesitant, but it came out fantastic, adding a nice custom touch to the room without looking over the top. The base and case molding also came out fantastic, especially with the paint and tape/caulk technique that they used. They were also good at helping us pick paint colors and a high quality paint that did not need multiple coats; saving us money.

    We've used Kinsmen at least a dozen times now, for concrete repair, drywall repair, interior trim, paint, framing a new closet, putting up interior and exterior doors, insulation, just about everything. We've hired them for anywhere from one or two days, up to three weeks.
    - Meredith P.
  • Initially, the company sounded reputable and sounded like they were interested in solving our problem.  We told them that there was a flood last year that was taken care of but water was still coming into the basement from the fireplace (where the base of the fireplace met the floor and from the bottom row of bricks).  This is a basement fireplace that ran up through the garage floor.  So we were going to have a separate concrete company come in and remove the garage floor in order to assist Complete Basement Systems in digging down about 8 feet to look underneath the fireplace and find the source of the issue and fix it (whatever that may be).  Mind you, the water was coming in from the outside of the house, and finding it's way to the fireplace.  There was also a foundation crack that ran down the length of our house that we were concerned about.  They  sounded like they were interested in resolving this issue at the time of scheduling the visit and the time of arrival.

    HOWEVER, what ended up happening was the complete opposite.  They told me that since they couldn't get a mini-excavator into the garage, they would have to dig the 8' hole by hand.  This would have been (approximately) an 8' deep hole with about a 5' diameter to get someone down there to see what was going on.  They told me that this would cost a WHOPPING $17,000 to do.  They basically bid themselves out on purpose OR the guy who bid the project basically didn't want to take the time on a Friday to find out how much it was going to actually cost and just bid it so high hoping we would do what  he wanted to do which was to put a drain in front of the fireplace.  This would NOT have fixed the issue.  I asked him, "So what you are saying is, when we go to sell the house, we are basically supposed to tell the buyer - the flood was taken care of and there is still water coming into the house from the fireplace, but no worries, we are catching it as it comes in and taking it out."  Does that make sense to anybody?  Does the price of $17,000 seem justified?  In my honest opinion, no.  

    From there, they wanted to put an interior french drain into our house and tie it into the existing sump pump.  Basically this means that, again, they were letting water get into the house down the wall (if any was coming in that way, which I explained it was not) from the foundation crack, but finding it reasonable to catch it after it ran down the wall.  There are three problems with this.  1) we are letting water in and not fixing the issue at hand, 2) The weren't actually fixing the foundation crack that was in our wall, but just catching water that ran through it, and 3) they were finding it reasonable that efflorescence would accumulate due to water running down the wall (which they said could me remedied by a vapor barrier that they would put up).  Installing the interior french drain, installing a new sump pump, even though we had one that worked, and putting up the vapor barrier was another $10,000.  This price seems reasonable for the work, even though the work wouldn't have actually fixed anything.

    So all in all, this company isn't worth the time.  They didn't want to "fix" anything or find the source of the problem.  They wanted to provide a very costly fix that would have still allowed water into the basement.  They would have let the water coming into the fireplace, but caught it with a drain.  You can't sell a house like that.  You can't just  catch the water coming in, you have to  fix the issue and THEN maybe use the drain as a failsafe in case something happens later.  THEN he said, "Well we specialize mostly in interior drains, excavation would be a ton of money."  Even AFTER they sent me a brochure SPECIFICALLY SHOWING workers digging stuff up outside homes, waterproofing them, and fixing foundation cracks!  What the heck is that all about?!?  Is that for real or was he just not wanting to work?

    So  WARNING!!!!!!
    Either the guy that bid my project didn't want to put forth the footwork to figure out what was going on, or this is what the company represents.  Either way, bad service.  It also seems like, per other reviews, when something like this happens, they fail to accommodate and figure out a solution that will actually work.  Just excuse after excuse.
    So if you are relying on these guys to provide viable information regarding waterproofing and actual SOLUTIONS to the problem, you will ultimately be let down.  They will provide you with a solution, assuming you don't know anything, and hope you go along with it.  Which, if your knowledge of this stuff is limited, it might seem enticing as they do present themselves as great solution providers.  However, get other quotes and recommendations from other companies before hiring anybody to do the work.  The pricing is high and can be lowered and the other companies will provide better SOLUTIONS.

    I forewarned you.  The decision is up to you.  





     


    - Cindy H.
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Foundation & Basement Contractors in Golden

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