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Basement Waterproofing reviews in Golden

  • A
    Design Exteriors LLC
    Our home needed an existing interior drain solution repaired. Using a masonry saw and jackhammers, the crew was able to replace the existing drainage, and restore the basement slab to its original condition. This was a fairly unique project, and Design Exteriors was very detailed in providing plans and estimates up front.
    - Zachary T.
  • B
    Complete Basement Systems
    However, installing the piping to take the water from the sump through the wall and outside was not well done. They are not plumbers. They did not have the work well thought out and did not have the right equipment to complete the job. They left to go to another job and the company did not follow through for reschedule. Apparently they schedule the work based on a perceived time frame for completion, if the work runs over they move the workers to the next job and try to reschedule for another date. If you use them, watch the plumbing install and stay on top of the company regarding any quality issues.
    - John B.
  • F
    Complete Basement Systems
    Initially, the company sounded reputable and sounded like they were interested in solving our problem.  We told them that there was a flood last year that was taken care of but water was still coming into the basement from the fireplace (where the base of the fireplace met the floor and from the bottom row of bricks).  This is a basement fireplace that ran up through the garage floor.  So we were going to have a separate concrete company come in and remove the garage floor in order to assist Complete Basement Systems in digging down about 8 feet to look underneath the fireplace and find the source of the issue and fix it (whatever that may be).  Mind you, the water was coming in from the outside of the house, and finding it's way to the fireplace.  There was also a foundation crack that ran down the length of our house that we were concerned about.  They  sounded like they were interested in resolving this issue at the time of scheduling the visit and the time of arrival.

    HOWEVER, what ended up happening was the complete opposite.  They told me that since they couldn't get a mini-excavator into the garage, they would have to dig the 8' hole by hand.  This would have been (approximately) an 8' deep hole with about a 5' diameter to get someone down there to see what was going on.  They told me that this would cost a WHOPPING $17,000 to do.  They basically bid themselves out on purpose OR the guy who bid the project basically didn't want to take the time on a Friday to find out how much it was going to actually cost and just bid it so high hoping we would do what  he wanted to do which was to put a drain in front of the fireplace.  This would NOT have fixed the issue.  I asked him, "So what you are saying is, when we go to sell the house, we are basically supposed to tell the buyer - the flood was taken care of and there is still water coming into the house from the fireplace, but no worries, we are catching it as it comes in and taking it out."  Does that make sense to anybody?  Does the price of $17,000 seem justified?  In my honest opinion, no.  

    From there, they wanted to put an interior french drain into our house and tie it into the existing sump pump.  Basically this means that, again, they were letting water get into the house down the wall (if any was coming in that way, which I explained it was not) from the foundation crack, but finding it reasonable to catch it after it ran down the wall.  There are three problems with this.  1) we are letting water in and not fixing the issue at hand, 2) The weren't actually fixing the foundation crack that was in our wall, but just catching water that ran through it, and 3) they were finding it reasonable that efflorescence would accumulate due to water running down the wall (which they said could me remedied by a vapor barrier that they would put up).  Installing the interior french drain, installing a new sump pump, even though we had one that worked, and putting up the vapor barrier was another $10,000.  This price seems reasonable for the work, even though the work wouldn't have actually fixed anything.

    So all in all, this company isn't worth the time.  They didn't want to "fix" anything or find the source of the problem.  They wanted to provide a very costly fix that would have still allowed water into the basement.  They would have let the water coming into the fireplace, but caught it with a drain.  You can't sell a house like that.  You can't just  catch the water coming in, you have to  fix the issue and THEN maybe use the drain as a failsafe in case something happens later.  THEN he said, "Well we specialize mostly in interior drains, excavation would be a ton of money."  Even AFTER they sent me a brochure SPECIFICALLY SHOWING workers digging stuff up outside homes, waterproofing them, and fixing foundation cracks!  What the heck is that all about?!?  Is that for real or was he just not wanting to work?

    So  WARNING!!!!!!
    Either the guy that bid my project didn't want to put forth the footwork to figure out what was going on, or this is what the company represents.  Either way, bad service.  It also seems like, per other reviews, when something like this happens, they fail to accommodate and figure out a solution that will actually work.  Just excuse after excuse.
    So if you are relying on these guys to provide viable information regarding waterproofing and actual SOLUTIONS to the problem, you will ultimately be let down.  They will provide you with a solution, assuming you don't know anything, and hope you go along with it.  Which, if your knowledge of this stuff is limited, it might seem enticing as they do present themselves as great solution providers.  However, get other quotes and recommendations from other companies before hiring anybody to do the work.  The pricing is high and can be lowered and the other companies will provide better SOLUTIONS.

    I forewarned you.  The decision is up to you.  


    - Cindy H.
  • A
    1-800 Water Damage
    They dried everything out. The service went very well. They were very helpful and reasonable.
    - Sherrie M.
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