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Moving reviews in Frederick

  • F
    I hired Bekins in October 2017 to move me from CA to CO. I made the selection based on three estimates I got including Allied and United. Even though they were by far the most expensive of the three, the salesman that came to my house took his time going over what had to be moved which gave me gave me assurance that they would do the best job. There was two very important things I quizzed him about multiple times. One being if the move would be directly from my current house to my new house. I was told yes that it would. The other being the moving of my classic Triumph motorcycle without damage. I was assured that nothing would happen. I wanted a direct move because of all the horror stories I had read about what happens to house contents when they are transferred to a warehouse, they sit there, and then they’re reloaded again. I also have firsthand knowledge of what happens having worked in logistics for years. I was given assurances over and over on both accounts. When I asked what assurance I could have in addition to his word, I was told that I should buy the zero deductible insurance with full replacement, the delivery delay penalty, and increase the estimated value of the contents to cover the motorcycle. When I made my selection, I bit the bullet and paid the additional $500 to buy the additional coverage. So far so good right? WRONG! On the day before the move is scheduled I get an email informing me that they have not found a driver yet and they will be picking up the load and taking it to their warehouse until they can find a driver. I immediately start calling the sales rep who won’t pick up my calls or return my voice messages. I email the move coordinator and the sales rep stating my concern about the multiple handling that will be taking place and ask to increase the total value of the household to $45K and add an additional $15K just for the motorcycle. In addition, I filled out and submit an “Items of Extraordinary Value Inventory Form” for the motorcycle. While everything is being loaded I provide as much specific direction as I can to the foreman on the handling of the motorcycle and ask him to make sure that he helps when its being reloaded from the warehouse. First of all, even though I was given a 3 day delivery window, my load was delivered 15 days late and I think that happened only due to my constant bugging Bekins because I was living on a blowup mattress and two plastic crates. When the load was finally delivered, there were a number of items visibly damaged like crushed boxes, broken tables, ripped items etc. I was asked to sign a delivery acceptance for the motorcycle and told they couldn’t leave the it unless the document was signed. I did a visual inspection on the spot and signed the paperwork to spare more handling of the motorcycle. I contacted the move manager in IN about the damages and I was told I had 9 months to file a claim. Following that, I discovered additional damage, some of the shrink wrapped items were opened and items missing that were inside, and the worst of all, when I put gas back in the motorcycle and went to start it, it began dumping gas everywhere. I filed as complete and thorough a claim as I could, followed up on all the requests for additional information, estimates, etc. After that, the process has turned into a living ****. I was reimbursed for only some of the items with some of them at reduced costs (what happened to zero deductible full replacement?). Some of the items were not covered at all and I was told there was no proof they were shipped in the first place (essentially calling me liar) despite my explaining that these were items from the opened shrink wrapped packages. I went out of my way to locate an independent mechanic rather than going directly to a Triumph dealership which would not only charge an arm and a leg but would cost several hundred dollars in transport charges because the motorcycle is not rideable in its current condition. And despite me providing a statement of the potential damage and estimate from that mechanic for the motorcycle, I was told that there’s no proof the fuel leak was caused in the move (again calling me a liar), and that I took too long to file the claim (what happened to 9 months?), and that there was no proof the motorcycle worked when it was picked up (again calling me a liar), and that I didn’t provide any information the damage happened due to mishandling (LOL seriously?). I provided emails supporting everything I said, I was told, and took place, and my repeated and frantic protests to the last minute change in plans that the move wasn’t going to be picked up and delivered directly. Oh and also the claims management staff apparently doesn’t care a dissatisfied customer will be reviewing the company online in a negative light and costing the company many, many times more in lost revenue than the few hundred bucks to fix the problem.
    - Mehmet K.
  • B
    Very well. Still need to learn how to sub-divide possessions that should be transported by the movers, and possessions moved by ourselves. The biggest issue was a (lack of our) supervision of what was packed and transported by the moving company, and items that that should have been set aside.
    - Andrew M.
  • B
    Overall the experience was good. I will say that the packers missed some things, including a kitchen cabinet. In all fairness, we were asked if there was anything else before the packers left and we missed it too. But as professionals, we expected them to be a little more systematic about the packing. The move itself went fine and we found no items broken or damaged. All the fellows were friendly and hard-working. I would recommend them; just be thorough checking the packing job.
    - ANN M.
  • A
    I spoke with Don, the owner, originally to get an idea of the cost. He gave a six hour price and he was spot on without having to stop out to view all of the stuff that we had to move. On moving day, all three of the young men did a great job. They called ahead of time to let us know that they were on their way. They were fast and took great care to wrap the delicate furniture so that there was no damage. They finished in the time estimated.
    - Jody D.
  • A
    We've moved three times. One was a move from ****! This move with BVT was absolutely the best. Not only are they friendly and professional but they are timely and trustworthy. We had estimates from two other companies but went with BVT because they were the only company to go into detail about the protection of our belongings and the length of the move. Even though the final bill was just a wee bit over the estimate, they were still less expensive than the other companies I talked to. And I do not fault the company for played into our move so the drives were longer than expected. Nothing was damaged in the move, not one mark on our walls or carpets. I highly recommend BVT for moving. IF we ever do this again (I hope not at our ages) they will be the only company we call.
    - Paula L.
  • A
    Yes ... Boulder Valley Transfer IS AS GOOD AS IT GETS! My experience started with Mario Pena, Moving Consultant. I had gotten 3-bids and Mario answered my every question and returned my house a second time to sign contract. I worked with Lucy Trujillo, Coordinator, who was very friendly and worked with my busy schedule. The day of the move, Jose (aka Freddy) and crew (Miguel, David and Clemente) were very accommodating. Went room by room, wrapped furniture in shrink wrap and blankets were used. I was very impressed when one of the crew members would bring an already blemish/scrape/dent to my attention. I would highly recommend Boulder Valley Transfer again All Boulder Valley Transfer representatives were professional, proficient, considerate, and are a big asset to Boulder Valley Transfer. I ask that you pass along my heartfelt thanks for their ‘can-do’ attitude.
    - Brenda H.
  • A
    Our experience was great. The $243 Big Deal cost covered everything and it was half of what other people were bidding. It worked out very well. The guys were courteous, fast, and asked if there is anything else we wanted. They were very helpful.
    - Rebecca Z.
  • D
    I went with this company because they had decent Angie's List reviews but I was very disappointed. They kept changing the loading and moving dates at the last minute. Their workers spent a lot of time on their phones or smoke brakes, while charging by the hour. They damaged several items including 2 dining tables, a plasma television, a piano and several other items. I found one plastic bin labeled "Fragile" that had clearly been dropped on its corner and then buried behind a bunch of larger items so I wouldn't find it for a while. They also apparently got tired of going upstairs - the last couple dozen boxes were just left in the garage although they were labeled with the room they belonged in. The owner was accommodating to a point but got tired of my updates about newly discovered damaged items and refused to speak to me. Next time I will spend a little more and hire a professional company.
    - Marcella S.
  • D
    Using A Bolder Moving company definitely had some pros and cons. The price was very reasonable and setting up the appointment was for the most part, easy. We (the owner and I) had decided that it was a bit much for one truck so we agreed to two trucks and four movers. The morning of the move, three movers arrived on time but short one mover and a truck. During the move, it became somewhat apparent that they thought they'd be able to fit it all in one truck. No way that was going to work. While they used blankets, nothing was plastic-wrapped and we later found out that we were supposed to ask for that. What?, who are the pros here? As a result we had numerous scuffs and scratches most of which we were able to rub out or repair. Unfortunately, there was more extensive damage to some of our furniture. On several pieces, we bit the bullet and repaired it on our own. On a couple of pieces the damage to the furniture and to our home woodwork had to be professionally repaired. For a finale, while moving a king mattress up the stairs, they knock a wall sconce glass cover off the light and it shattered on our tile entryway after leaving a nice scrape on the stair railing. We called the owner and he was very apologetic saying that these were some of his best movers (hmmm??) and he sent us a claim form. We had taken pictures and sent the form and the pictures in. Nothing... I called about three weeks later and he asked me to get written estimates for the damage. I had already replaced the sconce (and had a receipt) and talked to several furniture repair shops describing the damage. Their timeframe for formal estimates coupled with having to bring the furniture in made it a ridiculous amount of my time. I emailed this information back to the owner stating that we should just settle on a mutually agreeable price. Didn't hear anything for a couple of weeks so I contacted him again. Finally, 8 weeks after the move we received a check that clearly won't cover the repairs but I was just tired of dealing with it by then.
    - Noah S.
  • A
    Suzanna Mares called and set up an appointment she was very professional and went over the cost and provided
    us with the date we requested, answered all questions satisfactory she also called the day before the movers were
    to arrive to see if I had any questions.

    Issac and Dion arrived at the agreed time they were very polite and worked hard getting everything loaded and putting
    everything in the correct room as I requested.

    Great Job ALL THE RIGHT MOVES.....
    - Patsy D.
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Moving Companies in Frederick

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  • 303Move

    5055 E 41st Avenue
    Denver, CO