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Furniture reviews in Fort Collins

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  • Terrible. Arrived late with time unaccounted for at both locations. They were rude, did not follow directions. Furniture was scratched, gouged and broken. Dishes and glassware broken. they did not put furniture and boxes where they were told. I had to have friends help me put things right. Did not set up beds as agreed. Filing a complaint was pointless. I want to keep my name and address confidential as was threatened by them when I did not want to pay until I had assessed damages. They refused to leave until I paid so I did.
    - Diane N.
  • That was a tough place to deal with let me tell you. No guarantees no nothing. We got a new washing machine and dryer and within five days it had to be replaced. I knew the exact day that it was delivered that it was not functioning right and I called the same day it was delivered and they didn't wanna do anything. They're not a very good company.
    - Norman M.
  • Within a few days of my first call, Jacob came to my house and gave me an estimate after talking over what he could do and to what degree I wanted restoration done. I wanted to keep the piece in as authentic a state as possible. We made arrangements to have the tansu picked up and delivered, and Jacob told me about when to expect it to be finished. I did call when I hadn't heard from him when I thought I should have and was reassured that the work would be completed within a couple of weeks. He did finish within that time and delivered the piece as arranged. I'm very happy with the quality of the work that was done and gave them a "B" for punctuality only because I thought Jacob could have done a better job of letting me know what was going on with the project. The tansu looks great, even in the back where it's unlikely to be seen. The joy the young man took in doing the work made the experience even better. I wouldn't hesitate for a minute recommending G. Michael's Restoration or going to them with another project.
    - SUSAN E.
  • On May 15th and 16th. Little Guys
    movers of Fort Collins, 807 Mulberry Street, moved my home to another home four
    miles away. I had gotten a quote from them for the move including  ?replacement cost protection?. I was to buy packing materials from a third source and Little Guys was to provide one large wardrobe. The moving estimate made
    in Writing as a binding contract after an on-site visit on May 3rd, was
    $898.50. I also signed a written Addendum for an additional $330.00  on May 14th to pack the kitchen for
    2.5-3 hours on that day.  For a total written contract amount of $1228.50.

    When they delivered the furniture on Friday, May 16th, they proffered an invoice
    for $2108.04 for immediate payment. I was very unhappy with this because I had never approved the additional costs. However, pursuant to the contact terms  I felt obligated to pay the invoice and
    wrote a check for that amount planning to submit a request for an adjustment
    which the contract allowed for, within 90 days. (The field movers, who were - in
    spite of their management, absolutely terrific young men, did a great job. BUT, immediately upon delivery of my furniture, and my giving them a check, a call from their office told them they "had to leave immediately to help another crew move a piano? before I could even hurriedly review any damages or question the basis for the extra costs).  
    I immediately transferred funds electronically to cover the
    increased charges through my Comcast internet web banking service which,
    together with my phone service was cut-off for the move that day. [1]
    Suddenly, on May 29th, I received an email from Tim Massa, Manager of
    operations at Little Guys, Fort Collins  accusing
    me of ?THEFT OF SERVICE?.  I then also realized my phone service was still
    not properly accepting calls or messages and the internet service was intermittent.. I could not understand why Little Guys did
    not even try to reach me in other ways. They had (1)
    my other cell phone number and (2) my email contact information. This was the first I
    had heard about any funds shortages.
    Mortified, the next day, I went to the bank and determined
    the electronic transfer indeed hadn?t occurred and so I transferred the
    funds and immediately handed Little Guys a check in person. On that occasion, (May
    30th) my opening conversation  was met with verbal threats relating to ?federal offenses?  from Tom Massa.
    In reviewing complaints on the web about the biggest scams committed by movers, this one ? to under-bid, over
    pack and charge for materials and then present a greatly inflated invoice in a
    hurry is common practice for scammers.  
    I immediately emailed a written and documented request to Little Guys Fort Collins for an
    adjustment of the overcharges per the written contract amounting to $879.50. Again,
    they had never requested - and I never provided -  written permission to pack the drawers, to
    to pay any added unknown costs, or to use Little Guys? materials. I had already bought my own and advised Little Guys.
    On checking their invoice, it appeared they had spent
    several hours packing clothing and items on the 15th that were in drawers and by agreement were not
    supposed to be packed. They charged me for the time and materials. 
    In reviewing moving issues on the web, I found that what happened to me
    is the most often-perpetrated scam in the moving industry. Further, I
    now know that any additional costs, >10% of the quoted amount  under federal law ? even if agreed to in
    writing - do not have to be paid immediately but rather within 30 days of
    delivery.
    I only got back a clear refusal to pay and specious ?arguments?
    that did not address the legitimate issues I raised with them and cite here.
    I sent another request to their headquarters at 308 N. Carroll Blvd. in Denton, TX 76201 on June 12, 2014. I then received an email from Little Guys Fort Collins refusing again to repay the overages and  including statements using their indeciferable "furniture points" code system.  I was only later able to get copies of the two
    phone and other email messages dated May 28th and 29th. Of course I have all other communications.
     Little Guys? ?inability? to contact me via email and my cell phone is NOT understandable in spite of the uncompleted internet and phone services by Comcast.. Other ways to contact me were always available.
    Their written and verbal threats about theft of service and federal
    offenses are inexcusable. They have not even apologized for this.
    I believe Little Guys owes me $879.50 in excess charges levied beyond
    the written, binding contract where the agreed to costs were $1228.50. I believe they also owe me an apology.
    [1] Indeed, unbeknownst to me at the time, the phone service never was properly
    re-installed and still works only poorly and variably  to this day. My cell service and email service have been continually available.


    - Margaret M.
  • Owners picked up furniture right on schedule two weeks ago. I was told they needed two weeks to complete the job. I heard from them last week and was informed they would like to deliver reupholstered furniture on Monday, 3/24 between 4 and 5 o'clock. I was called today around noon and was asked if they could deliver the chairs earlier -- within the hour. I told them I would be home and they were here within the hour. All the fronts of each of the 3 chairs match perfectly. All the backs of each of the 3 chairs match perfectly. The same is true for the arms of the chairs. This was important to me. These chairs were purchased in 1994 and we couldn't find a replacement because the height of the chairs were customized. Townsley brought these chairs back to life. All are well-cushioned now and have spring to them. They look beautiful and we are so pleased we made the decision to reupholster them rather than go through the trouble to have new chairs custom-made to order. We're very happy with their work.
    - Sandra L.
  • We used Aaah, The Kitchen Place to completely remodel our kitchen and other area of the house. This included a complete kitchen remodel, built in cabinets for an office area, master bathroom vanity, and door and woodwork replacement along with some other minor changes. The process included subs for carpentry, electrical, plumbing, staining/finishing, kitchen counters, and drywall.
    Overall our experience was poor, and with not insignificant work left on the project, we severed ties with Aaah, The Kitchen Place and completed the work ourselves What should have been a 6-8 week project (+lead time for cabinets), went on for 10 months. We would never recommend Aaah, The Kitchen Place.
     
    The Good
    The suggestions for changes to the existing kitchen design were useful.
    The quality of the custom cabinets (Crestwood) is very good.
    The initial carpentry work was of excellent quality.
    One of the subs (Legacy Counters) was quite willing to make sure things were done correctly, after a slab of soap stone was cracked during installation.
    The Bad
    As time when on (and on, and on), and the quality of the carpentry diminished, as finishing the project became more important than doing the job right.
    Electrical work while done properly, was done piecemeal, as it was obvious we were just being slipped in
    between other jobs.
    Several subs were terrible about cleaning up. Plumbing was one, but especially drywall. Yes drywall mess is bad, but we’d had this kind of work done at another house and there was no mess that time.
    Cost is very high, and properly itemized invoices were never provided.
    The Ugly
    While there are others in the office, Aaah The Kitchen Place is basically run by a man named Kirby Clarke. He’s very personable, but either doesn’t listen very well or doesn’t remember things. Notes are rarely taken, resulting in mistakes or forgotten items.
    Scheduling was horrible. Items for the next stage of the project weren’t ordered early enough, resulting in significant down time between stages of the project.
    Kirby made some decisions without asking for our approval, resulting in some things having to be redone and others just not to our liking. Several items (base/case) and stain color were never properly submitted for our approval.
     

    - Tom S.
  • I was able to schedule an appointment quickly. Jean was professional and personable, not only tuning our piano but providing excellent information about how to improve our care of the piano. She also offered to remind us when the piano is due for another tuning (very helpful to those of us with no musical ear!).
    - Martha T.
  • While Jim has been the only one to tune my piano, I feel comfortable in my assessment, having of course dealt with so many other service people (auto mechanics, plumbers, roofers, handymen, etc., etc.) in my life.   
    Jim has been tuning my piano for several years and I've been very happy with all aspects of his service. His rates are very reasonable, and he always goes above and beyond. He is clearly experienced, knowledgeable, and insightful when it comes to tuning and pianos in general. Our conversations over the past few years have helped me to understand my piano and the sound it produces, and I always learn new things whenever he visits.   
    Jim is professional, courteous, reliable, and genuine, and on top of that he is fair and client-oriented - I have never felt pressure to have any work done, especially anything that might be unnecessary. He always offers useful advice in regards to what I can legitimately expect from my piano in terms of performance, and whether additional work would be worth the cost or not, aiding me in planning for the longevity (or replacement) of my current piano. I would highly recommend Jim!
    - Robert E.
  • This was my 3rd time having them restore a piece, and as usual, the work was done in a timely manner, extremely well done, and reasonably priced. The people who work there seem to enjoy their work and take pride in it.
    - Anita H.
  • There was no sales person around. I went to the warehouse out back and found a repairman. He let me into the showroom, but could tell me nothing about the washers. The washers had been priced fairly enough, but the price tag was a piece of green duck tape with the price written in ink on the tape. Hard to read. I called on the following Saturday to ask about their delivery fee. No answer. I left a message. No return call.
    - Katrina S.
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Custom Furniture Makers in Fort Collins

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