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Foundation Repair reviews in Federal Heights

  • C
    Peak Structural
    For full disclosure, Peak provided a quote for quantity of work to be done, which we accepted. After we accepted we sought a second opinion on the need for the work to be done. The second opinion combined with fallout of funds to be able to do the work meant asking that some of the work be removed, which Peak did without complaint. That being said. The offered solution was overbuilt - there was more work suggested than was necessary. The sales rep, the measurer, and the first crew were on site and made no comment about issues with being able to replicate the concrete form (there is a cub next to the house). It was only the final crew that mentioned that they did not have the concrete experience to build the curb. The sales rep and the measurer failed to mention that work needed to be done in a closet that shared the foundation wall. Each left the impression the work only needed to be done in the main room. Turns out, they had to work in the closet as well. The first crew misread the instructions of the engineer thinking that the anchors could be set up to 6' from the corner, when they were supposed to be no further than 3' 6". They were able to confirm the measurement by contacting the engineer, but that shouldn't have been a question going into the issue. The first crew mismeasured the first set of holes they drilled, resulting in four extra holes drilled into the wall. They've been filled with wax which should protect from moisture, but they are still unnecessary holes in the foundation drilled through to the exterior. The first crew read the work-order wrong and saw "suggested" work as included work and made two unnecessary saw cuts in the exterior concrete. (Which brings up why on earth you'd put suggested work in a contract, let alone a work order). The work was scheduled for three days. The third day the crew had to leave to finish a job elsewhere, and after that I was contacted to reschedule to finish the job. The schedule was off. The reschedule was for two weeks from the initial date of work. The state left by the first crew was a concrete section as long as the width of the house removed from the driveway with four pier posts sticking out of it about 4 feet tall. When notified of impending rain the company did send a crew to put a cover over the hole so that the rain would be mostly kept off. The second crew finished the exterior work. In the process they used some new material and reused some of the old material (warranty work on helical piers). They statement made was "this is what the last crew left, so we used it." There was not enough new equipment, though, for the full 6 piers, so they used 3 new and 3 old. The second crew (as mentioned above) stated they could not perform the concrete work because of the curb and that Peak used a different company for more complex work and I'd be contacted to schedule the work. No word back from Peak for three days (the rest of that week after work was completed), so I called and left to voicemails the following weak. My calls were not returned so I called and insisted I not be sent to voicemail. Concrete work was scheduled for the following week. For those keeping score this means what was scheduled as a 3 day job is now taking four weeks. Concrete crew stated that one of the helical pier supports was "above grade" meaning that it was higher than the surrounding driveway. Because of that they could not fully cover the pier supports. So there is about 1/16" sticking out from the concrete. The people at Peak are generally good natured, well mannered, and professional. Unfortunately smiles and personability do not equate to quality work or good internal communication. I was asked at least three different times by three different crews what the work to be performed was. Each time I had to correct what had been stated as the expected work.
    - Robert H.
  • A
    Van Matre Construction LLC
    They came out and completed the task in about half a day.  They were professional, clean and punctual. The grinding caused a little dust inside the home but that was to be expected.  Happy with the outcome.
    - Matt K.
  • A
    Complete Basement Systems
    I was in a pinch and needed to get a wall fixed so that I could get a house sold. Their customer service is top notch. I do customer service all day long. I deal with contractors all day long at my job. They were way more than helpful. They would call up and say, hey, I don't have an answer for you yet but I haven't forgot you. Who does that? It was fantastic. They've taken really good care of me.
    - Nancy P.
  • F
    Olshan Foundation Repair
    I attempted to call/email Olshan on two different occasions in the month of July for a quote to stabilize our chimney. We never received an email or phone call back. We will be going with another company for the work.
    - Emily D.
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Foundation Contractors in Federal Heights

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