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Trash Removal reviews in Evergreen

Real People ~ Real Reviews ~ Real Results

  • I loved being able to set up an appointment online! The two guys arrived within the window and had called me beforehand. The only part I was disappointed with is that a large TV is a set price, but it wasn't listed online. The guys were able to remove the large TV and were very courteous.
    - elizabeth a.
  • They almost always picked up the trash on the day they were suppose to. Because I live in a windy area, I had locking lids. The lids were never locked back on after the trash was picked up. So, after the lids all went missing, I had to purchase the heavy duty cans with the lids attached, again they never closed them, but at least the lids stayed attached. I decided when I got the bill in December to change to a cheaper trash company. I called the office before Christmas to cancel my service. I got another bill in January. I sent the bill back with a letter telling them I cancelled in December. I got another bill May 8, 2015. So I called again and they said my service hadn't been cancelled until the end of March. I explained I had cancelled in December and again in January, and even if they didn't put my cancellation thru until March, why were they still sending me a bill for over $400.00? They finally said they would remove the charges and stop sending me bills, but no one should have to go thru this.
    - Ginger C.
  • First - if you call them for "customer service", expect to go through a maize of electronic phone transfers, only to end up talking to someone in the midwest who knows nothing about your service.

    2nd - expect no service, and/or paying for services not provided. After failing to pickup my recycling on several occasions, and following an bill increase (for the privilege of inconsistent service) - I cancelled my acount/service in mid-January and went with a local provider. They told me that they would collect my garbage as schedule the following week, and would collect my recycling bin. The next week - they did neither, even though I was paid up through March. I set out the recycling bin the next week - again, they did not pick it up. They said that I will forfeit the balance of my payment - that it is Waste Management policy if you cancel your service.

    On March 4th, I received an $80 collection notice for "failure to return their property" - i.e., $80 for my beat up recycling bin that they failed to pickup. I finally reached a live body in Omaha, who said that when I cancelled my service - I should have called another division to schedule pickup of the recycling bin. He also let me know that Waste Management would begin collection action against me unless I paid the $80 for the plastic bin. Alternatively he would do me the favor of arranging a pickup - and that I will need to set out the bin every day next week, until it's picked up. But - if it's blown away, I'm back to having to pay the $80.
    - Nancy B.
  • First - if you call them for "customer service", expect to go through a maize of electronic phone transfers, only to end up talking to someone in the midwest who knows nothing about your service.

    2nd - expect no service, and/or paying for services not provided. After failing to pickup my recycling on several occasions, and following an bill increase (for the privilege of inconsistent service) - I cancelled my acount/service in mid-January and went with a local provider. They told me that they would collect my garbage as schedule the following week, and would collect my recycling bin. The next week - they did neither, even though I was paid up through March. I set out the recycling bin the next week - again, they did not pick it up. They said that I will forfeit the balance of my payment - that it is Waste Management policy if you cancel your service.

    On March 4th, I received an $80 collection notice for "failure to return their property" - i.e., $80 for my beat up recycling bin that they failed to pickup. I finally reached a live body in Omaha, who said that when I cancelled my service - I should have called another division to schedule pickup of the recycling bin. He also let me know that Waste Management would begin collection action against me unless I paid the $80 for the plastic bin. Alternatively he would do me the favor of arranging a pickup - and that I will need to set out the bin every day next week, until it's picked up. But - if it's blown away, I'm back to having to pay the $80.
    - Nancy B.
  • When Evergreen Disposal was sold to Waste Management, our account was transferred to WM.  First thing WM did was to take my payment over the phone and fail to credit my account. They sent several threatening letters, and it took multiple calls to get this resolved.  Then they dropped the "purple bag" program whereby seniors and other small households could prepay for bags and have their small trash loads removed bag by bag.  When I ran out of prepaid bags, I called to set up scheduled trash removal. WM told me that trash day was the following day and I should put my trash out for removal. When they picked up my neighbor's trash but not mine, I called to say they had missed mine. They said to leave it out until 6pm, that their driver would come back for it. He didn't, so I dragged it back inside. The next business day I called and cancelled service, and WM assured me I didn't owe anything.  A few days later I got a bill for $61.26, for activation fees (even tough I had been a current customer), cancellation fees (even though there was no service to cancel), trash pickup fees retroactive two months (even though the only trash they ever picked up was in prepaid bags) and environmental/fuel fees (even though there were no fuel or environmental costs involved in not picking up my trash)! WM  had taken over our community recycling center behind King Soopers store. The employees were let go and the center was so neglected that it became a health hazard. I complained to a WM employee who happened to stop by, and he told me that if I didn't like it, I shouldn't use it. I told the grocery store manager that I would call the health department if conditions did not improve. After that, another company took over the recycling center and it is much improved.  Waste Management has earned itself a terrible reputation in our community, and, luckily, is losing business regularly to a newer family owned and operated company.
    - Diane L.
  • I've been a customer 22 years. Over the years they've messed up my account several times, failed to collect the garbage several times, left the cans in the street frequently, increased their rates significantly, and otherwise been annoying. But the last 4 months have become unbearable. First they changed my account number, for no reason they could explain and without telling me. This contributed to messing up my autopay, which they also didn't tell me. Then they temporarily stopped my pick-up until we got the payment issues resolved - fair enough. All got settled and I was assured pickup would begin again 2 weeks ago. It didn't. They assured me my account was paid and it just sometimes takes a week to get it through the system. Today a subcontractor showed up and hauled away the can! Customer Service told me I hadn't paid until 3 days ago (despite the paperwork saying otherwise). After many minutes she figured out that I was not only properly paid up but that I actually have a substantial credit on my account. But all she could say about the can was that someone put in a ticket a few weeks ago and it just takes a long time to get those cancelled - and that the can will be returned sometime between tomorrow and the middle of next week (after the next scheduled pickup). I'm done. I've had it. 22 years of watching the prices go up, the service go down, and the administrative efficiency deteriorate have pushed me over the edge. I'm actively seeking another company.
    - Teresa S.
  • Their service is great when compared to the six different trash companies which have come out.  They also supply trash containers.  Their bill is included in the city water bill.  I am impressed with the way they do things.  They have one guy on the truck which is automated.  The two times I have spoken to them over the phone they seemed to be pretty good and in order.  I would use them again in the future.
    - Jacob S.
  • Wonderfully...In fact Simon we want to use you again, but I've lost your card. Can you send me your companies name and telephone number?
    - Jimmy S.
  • See above
    - James S.
  • Picked up several boxes of trash.  Did it quickly and politely.
    - David J.
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Garbage Services in Evergreen

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