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Basement & Foundation reviews in Evergreen

  • A
    Design Exteriors LLC
    Our home needed an existing interior drain solution repaired. Using a masonry saw and jackhammers, the crew was able to replace the existing drainage, and restore the basement slab to its original condition. This was a fairly unique project, and Design Exteriors was very detailed in providing plans and estimates up front.
    - Zachary T.
  • A
    4 Seasons Construction
    Excellent. Nick is an excellent craftsman. He promises to make everything right and lives up to his promise! I'm extremely pleased with the bathroom remodels, especially the master bath. Nick provides excellent contemporary design advice that adds value and character to any remodel. I would hire 4 Seasons for another construction or remodel in a heartbeat.
    - Penny H.
  • F
    Complete Basement Systems
    03/5/2019 UPDATE: We are appreciative to Travis who contacted us and apologized for the service we received. He reconciled the remaining balance of what we owed to offset the damages caused by CBS. We believe this was the appropriate action for CBS to take. 2/24/2019 Review: We hired Rob Martin CBS for a $50,000 plus foundation stability project. We have never had a worse experience with a company. CBS might be a company worth hiring for jobs that are not complex. If your project requires engineering consultation and extensive communication between CBS��� management and it���s on site workers, we highly advise that you do not hire CBS. Their fundamental problem is communication within their organization. From a consumer stand point, we experienced little customer service and sometimes their communication bordered on bullying. My review is designed to be completely objective so that you may read the facts and decide for yourself. Concerns started when they modified our engineer���s original plan but did not provide a change order so that the new price point could be considered. CBS recommended a sump pump. I stated it might be an acceptable change BUT first I I wanted to consult the engineer and see the price BEFORE agreeing. Within a week of this conversation, to my surprise, the sump pump had been installed. They sent a bill, three weeks later, for $6K. This was our first objection. No change order had ever been presented nor signed off. When we finally got the bill, Rob called and asked that I come into their office to discuss the bill. The phone conversations that ensued became increasingly hostile. I suggested that we meet at the project site and they were dismayed that I wanted to bring my wife, my real estate agent and the project engineer. At the meeting, our main point of contention is simple: No change order was presented, no pricing was reviewed and no agreement was ever obtained from us, the customer, for the sump pump. CBS was not prepared to own this mistake. In our group meeting, Jason actually turned to the employee, Augustine, who installed the sump pump, looked at me, and asked if I was prepared to tell Augustine that he needed to take the $6000 from his pay check to cover the cost of this sump pump. At which point, my wife became very angry at the notion that CBS would bully an employee and essentially use them as a bargaining chip. Ultimately, CBS covered the cost of their mistake. But this incidence, seemed to be the catalyst of ongoing dysfunction. In this same meeting, negligent work or ���short cuts��� had been identified. But if this is a company of integrity, why were there short cuts? * In the original foundation design, the French Drain was to be dug to 3-4��� feet deep. The French Drain had already been dug and it had only been dug to 6-12 inches which does not allow for proper drainage. *When digging the French Drain, instead of respecting our property and simply removing the patio pavers, the crew completely destroyed the patio by sawing, literally, down the middle of the patio pavers. The concession cost that CBS gave is insufficient to repair the patio. The work continued and our property continued to be disregarded. ��� A window was broken by the CBS concrete crew. Four weeks later, with winter approaching and temperatures dropping, the window had still not been repaired despite their awareness. ��� When they went back to dig the French Drain, to the appropriate specification, they cut through a sprinkler line disabling the system. ��� When they replaced the dirt, after digging the trench, they did not tamp it down correctly and that portion of the yard began to sink. They never brought this to our attention. ��� The French Drain needs a pressure release cap to allow the system to function appropriately. They utilized solid caps which would have rendered the system ineffective should it ever be employed, demonstrating their lack of knowledge. ��� There was a window flower box that one of the workers disengaged and just left it there, never acknowledging nor apologizing. ��� We were responsible for moving the furnace so that they could build a cement retaining wall. CBS built the wall higher than the ���verified��� height, as specified on the engineer���s original plan. On the original plan it was to be ���verified��� with the engineer. This was verified with the engineer and the construction manager, Jose. Unfortunately, the CBS��� concrete guy, Efram, built the wall above the ���verified��� height. The wall was too high thus making it impossible to re-install the furnace. The ���verified��� height was essential to reinstalling the furnace. The concrete guy also sprayed cement all over the furnace vents which solidified the vents to the crawl space. Ultimately the concrete guy failed to show twice and did not even have the courtesy to call me and tell me he was not showing. At this point, in frustration, we told Jose we were going to hire our own contractor, to repair these problems and that we would bill CBS for the cost. Jose said ok. We had to hire a furnace company who had to replace and reconfigure the furnace parts and vents so that it could be operational over the wall. They had to reconfigure the entire furnace because of CBS��� gross negligence. CBS will not take responsibility for the cost to reconfigure the furnace to proper functioning status. We had to use our time and resources to repair the items identified above. We subtracted these cost of repairs from the final bill. In the final walk through, it was discovered by the engineer, that when CBS excavated next to the foundation, they potentially undermined the integrity of the foundation wall. He required that cement be put between the pads and the foundation for support and to mitigate this problem that CBS created. We had to contract this out ourselves. CBS��� integrity regarding the city permit is also precarious. The permit CBS purchased from the city showed that the total fees and taxes paid by CBS was for $466.68. CBS, on the original itemized contract, charged us $990. It was later discovered that they did not obtain a permit until construction had been under way for three weeks, they paid for a permit totaling $466.68. This is a dishonest difference of $523.32 which we have pointed out and still not received a credit. The sum total of all of the repairs identified above came to $4,049.74. We subtracted this from the remaining balance owed and sent a check for the remaining balance of $2,062.76. Astoundingly, several months later, we received another bill for a new unpaid balance of $5011. This new bill does not show a proper credit for the repairs identified, nor does it show a correct bill for what was ultimately paid for by us for the entire project. If you have other choices, we���d recommend that you pursue another company and save yourself months of anguish and valuable time. We are not inclined to write reviews but this was such a flagrant disregard for customer service, that we felt inclined to save our community from a nightmare such as this when there are so many good companies who would appreciate your business.
    - Desiree B.
  • F
    Image Line Renovations
    Jose began by installing tile on the shower floor and bathroom floor in one bathroom. When he left, some tiles were crooked, some had air spaces below, and he had grouted the same day, so the adhesive was still wet and moldy when we pulled up the tiles a couple of weeks later. The tiles were left with a film from the grout that won't come off with detergent. He was supposed to return the next day to fix the problems, but picked up his tools instead. We had pre-paid him 50% of the cost of remodeling 2 bathrooms, and he has only made excuses about refunding our money or fixing the problems. The last time I talked to him, he said I would need to pay him the rest of the amount on the contract, or he could not return, by law. But half of our savings is gone, and we were left with a mess to clean up and try to ourselves.
    - S W.
  • A
    Complete Basement Systems
    From the moment I started working with Rob Hall until the day Jose Amaya and his brothers finished my project I knew I was in the hands of professionals. Rob made me really trust him and his knowledge of what needed to be done. I did get other quotes from companies that were lower cost. Rob worked with me to match that pricing. Jose and his crew showed up on time, worked hard, and did a phenomenal job. He was friendly, communicated well, and left the place cleaner than when he arrived. He even went above and beyond to make sure I was happy and took out some plants and put the extra dirt left over on their spot to get me started on the grading of soil away from my foundation. My one oddity while working with Rod Martin���s complete basement system is that some of their home office people reach out to move the sale along without the knowledge of the sales person I was working with. Rob always knew my situation and timeline and gave me the space I wanted when I wanted it but followed up at the right times. Not sure why the home office gets involved to confuse the situation. Couldn���t be more happy with the professionalism of Rob and Jose and the craftsmanship of the job well done.
    - Shaun W.
  • A
    Wayne's Remodeling
    It went very smoothly and very quickly. He also happened to mention the cost of an entire toilet bowl replacement, which was considerably less than what a relative of mine had paid for theirs from a different remodeler.
    - Lora G.
  • A
    Complete Basement Systems
    AMAZING. Everything from scheduling of the estimate, the estimate, scheduling the work, and the work went perfectly. The sidewalk had settled and was a trip hazard. The patio had settled and pulled away from the house. Both repairs were made with 100% satisfaction. The crew, Jacob and Jose, were prompt and very professional. They paid close attention to detail and kept us informed at every step. They cleaned up everything and made sure we were satisfied before they left.
    - Alan O.
  • A
    Colorado Structural Repair Llc
    All went smoothly from my initial inquiry. Jack McGuire and an engineer came out to assess the problem and explained what needed to be done which was the installation of piers to stabilize the rock foundation. The work was to be completed in two weeks, weather permitting, and it was completed in that time. The very hardworking crew stayed on the job until it was finished. They were polite and friendly. Throughout the project, I was informed of all steps to be taken and when to expect them. For a job of this magnitude, I don't think it could have gone more smoothly.
    - Claire D.
  • B
    Complete Basement Systems
    However, installing the piping to take the water from the sump through the wall and outside was not well done. They are not plumbers. They did not have the work well thought out and did not have the right equipment to complete the job. They left to go to another job and the company did not follow through for reschedule. Apparently they schedule the work based on a perceived time frame for completion, if the work runs over they move the workers to the next job and try to reschedule for another date. If you use them, watch the plumbing install and stay on top of the company regarding any quality issues.
    - John B.
  • A
    Mile High Remodel
    The project went well with very few hiccups.  The crew worked diligently to get it completed within the original time frame and were very reliable.  They are extremely easy to get along with and communicated with us along the way with status updates.  I would highly recommend them to anyone and we are still very pleased with the results!
    - Janine S.
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Foundation & Basement Contractors in Evergreen

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