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Door Installation reviews in Estes Park

  • A
    Exceeded expectations! Excellent communication, punctual and clean. All crew helping were professional, personable and skilled. Great attention to detail. I would recommend Bockmann Construction for any remodel or needed craftsman upgrading. An honest company at an honest price.
    - Barbara S.
  • D
    This has been an 18-month mess and we still aren't done.
    1. January 2012: The sales rep did not reply in a timely manner when we requested information and an estimate. We gave Pella another chance and a different rep came and gave us an estimate.
    2. We ordered 11 windows with the understanding that they would need to be installed within the period of mid April to mid May 2012 as we were making a special trip out to Colorado from Wisconsin for the installation. We kept contacting the sales rep as we hadn't received a receipt for our 50% deposit or an order confirmation. After we got to Colorado in April we discovered that the order had never been processed properly and the windows would not be ready until after we returned to Wisconsin in May. After repeated unsatisfactory contacts with the sales rep and his manager, we finally wrote to the president of the company. We were contacted by the Pella Colorado Operations Manager. Eventually they agreed to reduce the cost of the windows by 10% to cover the cost of our airfare for the wasted trip.
    June 2012: The windows were installed when we returned to Colorado for the summer. Some parts were missing and reordered. As we were washing the windows we kept discovering flaws in the e-coating between the panes of glass.
    August 2012: When the Pella tech came up to supposedly install the missing parts (the shop sent the wrong parts with him), he inspected all of the windows and discovered that nine of the eleven windows were defective. Replacement glass was ordered.
    September 2012: The tech came and reglazed most of the nine defective windows. Three of those nine replacements were also defective.
    February 2013: The tech came and finished the repairs of the missing parts. He was able to reglaze 2 of the defective windows. (He brought 3 windows for the casement windows and only 2 of them were free of defects. Neither of the two replacement picture windows he brought with him could be installed because of defects.
    June 2013: The morning of the "final" reglazing, the tech called to tell us that they couldn't find the two replacement windows he had personally inspected. (We found out later that someone had mistakenly sent those windows to the compacter and destroyed them.)
    July 9, 2013: The tech returned with a replacement window for the final defective window. They washed it out on the deck before installing it just to make sure it was OK. They found three more major defects in the window. They took it back and we are still awaiting replacement of that window.
    To Pella's credit, they are standing behind their guarantee. We appreciate that. Also, our tech has been outstanding and is very professional.
    But this has been a crazy ride. We only live in Colorado half of the year, so that has prolonged the process. But if the order had been handled correctly and if quality control were doing their job at the factory, our windows would have been completed 14 months ago and we would not have wasted all of this time and energy and frustration on this project.
    Message: Think twice before you order replacement windows from Pella.
    - Lois G.
  • F
    This was a miserable experience. First off one of the main windows was not measured correctly and had to be re-ordered. Secondly, getting the windows installed took longer than it should have - getting people to show up consistently didn't happen. Getting the mis-ordered window re-ordered and installed took weeks. The hardware (cranks) were not installed until months after the fact.
    I work from home and do a lot of conference calls. One time, I was on a call when the doorbell rang. I was not expecting anybody and since I was leading the call I was on, I continued with my call and did not answer the door. The next thing I know, the Pella salesman had walked into my house - his rationale? "Well no one answered the door and it was unlocked." Since when does that give anyone the right to walk into someone's house? He is lucky I didn't have a gun at the time. I do now.
    Right now, I am on the FOURTH re-order of screens for my master bedroom - NINE months after the start of install. I am supposedly on "rapid response"...which somehow takes 6 weeks to make 2 screens. I would sure hate to be on their regular response. When I called the service manager, the response was "that's just the way it is". When I called the distributor manager based out of Denver and suggested he had some opportunities for improvement - he too said his guys were doing the best they could and there was nothing he could do once the order was placed (ie it is all the factory's fault for timing) - no accountability. 
    If you live in Estes Park, be forewarned that service is only provided on Tuesdays - and you have to be available the whole day. The service guy is very friendly and competent (he was the only positive in all of this) but he is only available one day a week. 
    Pella windows are quality windows and I have no complaints with them (other than the screens) now that they are installed, but given the office you have to deal with in the Estes Park-Fort Collins area, I would urge anyone to use an alternative vendor - there are other options out there. 

    - Catherine C.
  • A
    It turned out great. We shopped around 5 different manufacturers and found this to be the second best door but the price was exceptional compared to the other door. Tim did the best installation that I have ever seen. We have purchased a second door under the condition that he does the install in the future. We have been very pleased with the product. The install to us was a big deal and that made it a really thrilling experience.
    - Ray T.
  • A
    LeBron asked that I clarify that he did NOT request much money up front. I simply sent him $5,000.00 as it seemed sensible for me to do so as I completely trusted him from our contacts and from Angie's List references and I had the money allocated in my check book. LeBron did not ask for so much. I reported this simply to indicate how much I trusted the man based upon my own contact with him via telephone and email. 

    So, I reiterate my complete satisfaction with his work. Both my dad and I are enormously pleased and I would definitely use him again. I feel I can unqualifiedly recommend him for his honesty, his good work and his attention to detail. 

    Wayman Wisner
    - Wayman W.
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Door Installers in Estes Park

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