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Recent Dry Cleaning Reviews in Eagle

  • A
    MOON VALLEY CUSTOM CLEANERS
    They are pretty expensive, but their prices are well worth it. I have never had any clothing damaged from them and they always get any stains out that are on them. They are always on time with my clothes as well. I would definitely use them again.
    - Amanda L L.
  • A
    PAONIA CLEANERS & LAUNDRY
    It is the only one in town. They do a fine job and had it done the same day. They are very nice, and friendly. I haven't had them do anything fancy like leather. They seem reasonable.
    - Jon R S.
  • C
    NATIONAL VELVET THE DRY CLNRS
    They're good, they're not great. They don't very often allow you to do like fast things. They don't do things by the end of the day or overnight or anything like that. They do just a very so so job at alterations. Despite what I'm telling, they're one of the only people in town so I have to use them. They are incredibly expensive.
    - Patti H.
  • C
    Crystal Resort Cleaners
    It is hard to find dry cleaners in the RFV and this in one of the few. Two different prices charged on two out of four shirts. Tried to determine why--apparently it was based on the and quot;feeland quot; of the fabric, even though all four were cotton. One counter worker was nice, the other less so. Shirts were decently pressed, but still had some wrinkles and embossed marks. I will continue searching.
    - M S.
  • F
    Crystal Resort Cleaners
    The damage was NOT acknowledged. Evidently the workers pay no attention to quality control. This was not the first time I had such an experience, it was my mistake going back. When called, the person at the cleaner slammed down the phone and said "leave me alone!" This enterprise seems to be in the business of destroying anything good. Philip Verleger
    - Philip V.
  • F
    PRESTIGE CLEANERS INC
    The owner of this company, Pat, is cleverly deceptive. After destroying three pairs of my husbands slacks, she told me to fill out an insurance claim form, which I did ten months ago! After numerous calls to her, and I'm lucky if I can actually reach her because she never returns my calls, I still have no resolution. She continues to point fingers and blame other people for the problem instead of stepping up and taking care of a customer who was wronged. All we want is to be reimbursed for the slacks. We even bought replacement slacks and gave her the receipt and she kept the old slacks. We have nothing and get nowhere. The last time I was in there to discuss this problem someone had been given the wrong shirt. Beware and stay away from this unethical and shoddily run business.
    - Heidi H.
  • F
    CRYSTAL RESORT CLEANERS
    I took my wedding dress to the Valley Valet /Crystal Resort dry cleaners in Glenwood on the morning of Saturday, April 30th with the agreement that I could pick it up on Wednesday, May 4. My wedding was Saturday, May 7. When I picked up my cleaning on Wednesday, I brought the dress home to my mother's house to try it on with a slip I had purchased. It was then that I noticed that half the zipper pull had been torn off the dress and the remaining piece had been forced back on and zipped up. Before taking the dress to the cleaners it had been with my seamstress and we both can assure you that the zipper was in perfect condition prior to my dropping it off. After trying to ease the zipper open (many of the teeth of the zipper had been strained so it was not working properly), my mom and I realized that the zipper was beyond repair and needed to be replaced. My mom called the dry cleaners who said that they "had no record of any damage" and that a manager would call back. When a woman called me back a while later, she told me that they had no record of the zipper breaking, and since it was an "old" dress, in more or less words, this was not out of the ordinary. For the record, I bought a sample J.Crew dress that is probably no more than 2 years old so it is definitely not an antique by any means. Someone at the cleaners was aware of the damage, because they had to use zipper to get it on and off the hanger and the teeth of the zipper were very strained and bent as though someone had worked hard to hide the damage. I am livid, not at the fact that they had broken the zipper, but because no one had bothered to call ahead of time to alert me that the dress had been damaged, and instead, waited until I discovered it on my own. The woman hung up on me and I decided at this point to handle repairs on my own rather than return my wedding dress to the people who had screwed it up to begin with. We went to the Glenwood Sewing Center, purchased a new invisible zipper for ~$6.00 and then took the dress up to a seamstress in Canyon Creek who was able to put in a new zipper for $20. Because it was a brand new zipper, there was a noticeable p***** down the back of my dress that my mother in law had to fix by hand in order to get it to lay right. The wedding went off with relatively few problems after this- but I am still disgusted with the treatment I received from the cleaners. The store manager Sal/Sol called me this morning stating that there was nothing he could do for us because a) he had no record of damage occurring & b) we never gave them the opportunity to fix the problem after it occurred. To this point, my chief complaint is that they were in the wrong to begin with by not notifying me right off the bat about the damage. Had they taken that step, I would have gladly let them fix it, and I wouldn't be voicing my complaint right now. After they had made the mistake, the absolute last thing I wanted to do was bring my wedding dress back to them. They completely dissolved all trust I had by not alerting me to the damage ahead of time. The obnoxious thing is that I am arguing about ~$30. I don't need that ~$30 back- they can have it- but the customer service I've received is beyond terrible. It's too bad there are so few dry cleaners in the valley and we are stuck with this place and a few others (or just have to take our clothes to Denver or Junction). I grew up in Glenwood, as did my mom, and we've used Troy Cleaners for many years. I don't think Troy and Valley Valet/Crystal Resort Cleaners are the same business, because I doubt the Podbevsik family would have treated us so poorly. An offer to cut us a check for the damage would have been a nice gesture, but now I am beyond caring and will instead spread the word that people should not take their nice clothes to this place.
    - Jennica L.
  • F
    CRYSTAL RESORT CLEANERS
    I picked up the drapes today, was a little concerned that the price was only $80.00. I hadn't noticed how they were folded until I got home. I got the plastic wrap off, OHG!!  What a mess, I am very upset. The Pleated drapes got cleaned but the pleats were not pressed back in. Every drape looks as though it was pressed as if it were a panel,  there are so many wrinkles, it is unbelievable. I called and let them know how upset I was and that I wanted a refund. The person there ask that I bring them back in so that they can be looked at. I did and was told that they'd repress them. NO way,  I told the person that it was very clear that they didn't know what they were doing in the first place. I did get the refund, but only after demanding it. I will have to find someone who can make these drapes look right or replace them. I told them that they needed to be upfront with people and let them know that they DO NOT know how to clean a press a pleated drape. I will NOT go back.
    - Tammy P.
  • F
    CANYON CLEANERS
    The lady I spoke to, named Ramona, was rude and EXTREMELY UNPROFESSIONAL!!! She would not give me the money she owed me and did nothing but stonewall me when I asked for the full amount I paid for the pants! STAY AWAY FROM THIS PLACE!!! I have never experienced such a lack of professionalism, not to mention they can't even do their job! They misplaced clothes before, and luckily found them, but this time they just flat out lost my clothes, and would not pay me back! Also, I brought pants to them to be sewn and it never got done!!! THIS PLACE SUCKS!!!!!!! There are enough other cleaners in the valley that no one should have to deal with what happened to me!
    - Steve H.
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Dry Cleaners in Eagle

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