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Professional Work reviews in Durango

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  • I went to these guys 8 months ago, they are very professional and very transparent - no promises made, but all three bureau scores have increased significantly - Solid value for my time and money - Return on investment by refinancing my car - A+!
    - Andrew C.
  • They have been so helpful. I have asked them to handle things that weren't a part of cleaning, like picking up bedding and supplies and they have graciously helped with all of my local needs including some Property Management! Wonderful people, great company to do business with! I would highly recommend using them and I hope to continue using them for years ahead. I could not be happier! Happy to give references to anyone.
    - kimberly k.
  • No problem with the installation, but it should have been covered under the pump manufacturer's warranty. They refused to replace the pump under warranty but could not or would not document that the old pump was out of warranty. They mark up their parts 100% so under warranty they would have made about $150 for the installation but by not honoring the warranty they made $600.
    - Kevin O.
  • Company under bid the competition and then billed 3X the bid price and left the work unfinished, so we had to hire someone else to finish the work. Completely unprofessional. Operating costs were triple the cost of other in the market place. Wasn't willing to negotiate or provide antiquity info as to why the services were triple the cost.
    - marc w.
  • At first the folks at Justice Water Systems were pretty good. Except for never showing up early on the job site. They were located about a 90 minute drive away and could never seem arrive before 10 am. We contracted them to choose a location to drill and then drill a water well. It  took three attempts to find water and this included using his recommended friend who has an electronic location service. Water was finally located but in a spot I selected by doing research. The well was sort of completed in November.
    Costs to this point were $21,074 then for two dry holes and the locator, then $13,176 for 1 gallon a minute and a pump. In June we began requesting quotes for the next phase which was trenching about 500' and installing an underground cistern. This is where the problems started. We received the first estimate and asked for a revision to a larger cistern, which would a have been more money for Justice. We never received the revised quote after many, many, emails and phone calls. Let me say here that we always paid every invoice immediately. We never tried to get lower prices or lower costs through change orders, and we were told we were an A list client. I'd hate to see how they treat D list clients. The end result  that after 7 weeks of being ignored with an occasional "Oh sorry we are just so busy, please be patient" we have parted company. Prior to this I would recommended Justice, with some minor reservations, but sadly now I would tell anyone to stay away form them. Their employees were very nice and seemed to know there business very well. But the owner/managers seem overwhelmed  and able to run the business professionally. I own a service business and have worked in commercial contracting for over 30 years, so I know how it should and can be done. I actually feel bad posting this because on a personal level I liked these people, but I would not want anyone else to go through this.
    - Clint K.
  • DURANGO HERALD NEWSPAPER   NOT THE PLAINSMAN HERALD!!!
    Insensitive, biased, dictatorial  POWER-control freaks. Uncaring, controlling, etc., etc., infinitum.
    PLACED OBITUARY FOR MY PRECIOUS WIFE 3-1-14.  Never published  as of 3-4-14, and they said they had NO record of it.. I was grieving her loss  of 2-27-14. They do not know her so why punish her by erasing her obituary?
     and the V.P. of Adv. threatened me with "We don't have to publish anything we don't choose to."  He was insensitive, uncaring, discriminating, vindictive, and threatening.  I was upset because they had mis-placed or lost her obituary, and subsequently wanted to charge me twice as much for same.  ($290.00)  After bantering with same V.P. it was published and then vindictively they removed all traces of her name from their files.  Searching for her obit anyone would fine, "No record of this name in our files."  THEY ARE TREADING ON SACRED GROUND WHEN THEY USE POWER AND CONTROL ON AN OBITUARY OF A CITIZEN OF DURANGO FOR OVER 20 YEARS.!    The "reporter" who took the obit on 3-1-14 should reprimanded or fired. The V.P. who is insensitive and a control freak, should be same. I would like to see a PUBLIC APOLOGY ON PAGE ONE AND HER OBITUARY PRINTED FOR A MONTH FOR ALL HER MANY FRIENDS TO READ.
    - Dr. Thom C.
  • We have two homes, one in Colorado, currently on the market, and one in Maine, where we now live full-time. The one remaining item at our Colorado home was a very large, valuable, and extremely sentimental wind sculpture, which a former neighbor kindly brought to the UPS store in Durango, CO to be packaged and shipped to Maine for us.
    The store owner called saying the item was there and that she would get back to us in one day with the total cost for shipping. One week went by, then she called with the total cost for shipping this sculpture, which had been packaged in two large boxes. It was extremely high and we needed to deliberate briefly.
    She began sending emails almost immediately, saying she needed the package sent out "asap" since it was taking up room in her store. She then began adding storage fees to our invoice. All of this was happening in a mere few days - after the item sat in her store a full week while we waited for a total from her.

    We contemplated another plan of action, since the shipping amount was so high, but we decided - in only a few days time - to go ahead and have the UPS store ship the two boxes. In the meantime, we spoke with an employee at the store who said the packages had been fully packaged and were ready to go, which further motivated us to just move forward.
    We paid our invoice in full via paypal, plus those storage fees, then received confirmation of this payment. In about one week we received one of our two boxes, excited to receive the second. That same day, however, we received an email from the store owner saying she had not shipped the second box and would not do so without over $100 more, since she had miscalculated the shipping cost and now needed more money. She said very clearly that it was her error, yet she was still requiring us to either pay this amount or get the item picked up "asap."
    So, here we were in Maine, with ONE HALF of our scupture, having paid for a job in full, having deliberated carefully about even doing so to begin with, and with no one readily available to just go pick up our reminaing half of a scluture 2000 miles away!
    We assumed she would realize she needed to simply absorb this cost, since it was her error and we had already paid our invoice in full. This was not our responsibility in any way. We were actually surprised she ever told us about her error, thinking she should simply have absorbed the cost. This is the cost of doing good - and FAIR - business.

    She now says the amount we paid was only an estimate! She said it was not a firm figure until the item was packaged and ready to go. This is wrong on two fronts.
    First of all, we paid an invoice. One does not pay an estimate. We paid for packaging, shipping and insurance, all broken down to the cent, and were never given any impression whatsoever that halfway through shipping the cost could change! 
    Secondly, we were told several times that the scuplture was packaged, that the "boxes" were taking up room in her store, and that the sculpture needed to get out of her store "asap", hence the storage fees. We were also told by the store employee, before the updated invoice (updated to include more storage fees) was sent to us to pay, that the packages were "ready to go."
    We deliberated carefully about spending $400 to send a sculpture. But this piece is very important to us and we decided to go ahead, costly as it was. We would NEVER have gone ahead and paid an invoice if we thought the figure could change halfway thgrough the process! No one would.

    The kicker is, she is now beginning to charge us storage fees again until we either pay this amount or have the item picked up. This feels like extortion to us. We are pretty stunned by the whole thing, actually.
    Needless to say, we can no longer 'gift' this to someone, which we contemplated, as half of the sculpture is here in Maine and half is in Colorado. So now we have to put someone out again - 2000 miles away - to pick up this large item and make other shipping arrangements for us. Then we have to begin trying to recoup our costs from this experience - inlcuding, of course, those storage fees!
    This whole experience has been so disheartening, not only on a business level, but also personally, as the store owner's whole approach to this has been curt and abrasive from day one.
    - Les F.
  • Flawless!!!!
    - Matthew S.
  • .
    - Jess W.
  • They are always prompt with services and they maintain a very high quality of product.
    The staff is always friendly and helpful with questions, etc.
    - Tiffiny R.
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Professional Services in Durango

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