Appliance Factory Outlet & Mattresses

Founded 1986 • Angie's List since June 2010

F Rated | 6 Reviews

Description

We are Colorado's largest independent appliance retailer, and we're locally owned and operated. In business for over 25 years, we offer 30 to 60 percent off MSRP on major appliances, as well as parts retail and appliance repair and service....

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L & G Appliance Repair

Your one-stop shop in the Aurora area, L & G Appliance Repair & Heat goes beyond residential appliance repair service to be your local air conditioning contractor and home furnace repair pro. Get the great rates you deserve on refrigerator repair, dryer repair, furnace repairs, and more. We’ve been helping homeowners since 1984! L and G Appliance Repair: •Is a 9 NEWS member and contractor •Has an A rating with Angie’s list •Is an Angie’s list recipient of the 2011 and 2012 Super Service Award •Is recruited by Done Right! •Has a 5 star rating with HomeAdvisor Cost of repair includes labor and parts minus the cost of trip and diagnosis fee which is waived with repair. Customers have their choice of coupons and discounts, but can use only one to apply toward repair only. Before purchasing any coupons or discounts please give us a call in the office to make sure that we service both your area and appliance. Please note that Angie's List does not provide us with customer contact information when you make a purchase through them, but we'd love to get in contact with you and get you taken care of so please give us a call in the office at 720-338-8798. Trip & diagnostics will be free if customer has repair completed. Many of our competitors have added their trip charges to the bill. WE WILL NOT DO THIS !!

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Verified Reviews

A few reviews for this pro…

F

RATED

06/18/2016

If you can purchase anywhere else, even for a bit more money, do! Three weeks ago we purchased a kitchen Range, under cabinet microwave and dish washer. The microwave and dishwasher were in stock and delivered in a week. The range was on back order and the promised delivery in 2 weeks (Friday). Well, Friday came and went with no communication from anyone at Appliance Factory. Upon calling them (se...

DESCRIPTION OF WORK
Buyer beware. This company doesn't care about customers, only taking your $$. Its not what the provider did, its everything they didn't do. They took our money and promised delivery of our appliances, the date came and went with no communication from them. Had I known beforehand, I would have gladly purchased our appliances elsewhere for more money.

CATEGORY appliance sales

F

RATED

09/09/2014

This letter is to complain about the lack of service my husband and I have been receiving from Appliance Factory Outletsand acirc;€™ (12490 S. Parker Rd., Parker, CO 80138) store managers, as well as The Presidentand acirc;€™s Hotlineand acirc;€™s representatives. We havenand acirc;€™t received any response from the Presidentand acirc;€™s people, and have had to constantly call back store managers...

DESCRIPTION OF WORK
Removed catchall basket under washing machine - emptied

CATEGORY small appliance repair

F

RATED

05/01/2013

On April 12 at 4:30 PM We went in to the Appliance Factory store located at 2816 Colorado Blvd. I called first and talk to Laurel. I explained to her how unhappy I was with the service I was getting from one store and handed her a excellent chance to sell me a microwave, refrigerator, range and dishwasher. I talked and E-mailed her and other employees for two days. She assured me that she could me...

DESCRIPTION OF WORK
On April 12 at 4:30 PM We went in to the Appliance Factory store located at 2816 Colorado Blvd. I called first and talk to Laurel. I explained to her how unhappy I was with the service I was getting from one store and handed her a excellent chance to sell me a microwave, refrigerator, range and dishwasher. I talked and E-mailed her and other employees for two days. She assured me that she could meet or beat the price I had. She also said the appliance would be in stock. I even sent her the other stores prices. I went in expecting to pay my $2500.and wrap up the deal with no issues. What an easy sale for her. I was worried right away. The store is a mess and had a sleazy feel about it. I could tell right away Laurel was lying the whole time to get me in her nasty store. She never did any research She said one of the appliance she promised me was sold. We both knew she was lying. She knew I knew. When some people lie it can be so obvious So then she gets on Home Depots web site and start shopping for me. They use a giant 1980's monitor that is horrible to look at. She then fumbled around like and idiot for a while hoping I would leave in frustration witch I did. She said she would E-mail the information. Once again we both knew she was lying. We both knew that she would not send it. She didn't. Seams like everything that came out of Laurels mouth was a lie. All this to save a dollar or two? Since she liked Home Depot, we went to the Arvada location and bought our appliances there. The salesman told me that he hears shady dealing from these people all of the time. Home Depots' prices were the same as Laurels. Let me tell you this-If I had to return something or had a problem, I damm sure would rather deal with Home Depot that these liers If I would of stopped to look at Angie's list I would of seen the three reviews with the three "F"s. (Now 4 "F"s) and never of went there. Appliance Factory on Colorado Blvd Sucks! Ron Beall

CATEGORY appliance sales

F

RATED

03/26/2013

Horrible , pay the extra money and go somewhere else! it isn't worth it.

DESCRIPTION OF WORK
Purchased brand new kitchen appliances and the entire process has been HORRIBLE. From mistakes on the order, parts I was not told I would need to buy until at the time of installation. Then an additional call out to a tech due to the sales person not reviewing the measurements of the space. For an additional fee and waiting 3 days, it was installed. Then the dishwasher would not close and after that repair visit, I ran my dishwasher and there was no water while the dishwater ran. Also, there were issues with new refrigerator doors not closing properly as well as the drawer. I called regarding this and got the run around and they acted as if they were doing me a favor for addressing the problem. The way in which the "managers" spoke to me was condescending and rude. They never followed up on the refrigerator issue, had to call again to get an answer an again got the run around. The amount of money I supposedly saved was not worth the hassle and the 4 days that I had to be home for the repairs that were need on items that were not even 3 weeks old. Bottom Line... Go somewhere else, the customer service is horrible and not worth the inconveniences. This did not happen when I went to a different location prior, do not go here.

CATEGORY appliance sales

F

RATED

02/22/2012

I did not like anything about this company. They did not install our washer correctly because it still vibrates. They provided lousy service.

DESCRIPTION OF WORK
I bought our washer and dryer from this company.

CATEGORY appliance sales

Services Offered

Appliance service & In-home appliance service. We service all major appliances, sell appliance parts, do over-the-counter sales of parts for do-it-yourself projects, and appliance & mattress sales.

Services Not Offered

Small appliance repair such as blenders, mixers, vacuums, etc. We do not do vacuum cleaner repairs and do not offer small appliance parts or vacuum parts.

General Information
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Payment Options
MasterCard, Discover, Check
Senior Discount
No
Emergency Service
No
Warranties
Yes