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Car Dealership reviews in Colorado Springs

  • D
    I'll start by saying I felt we got a decent price on the car we purchased. However, our salesman was not interested in listening to us. He'd ask a question, I'd start to answer, and he'd talk over me. I would have left if I didn't feel the car was a decent deal. When we went to pick it up, they had not completed an oil change on the car which they assured us would be done. So they said they would contact us in 3 to 7 days to schedule the oil change. They never contacted us and I made five attempts to contact them, but no one would respond. It may seem like a small thing, but it tells a lot about how they view their customers. Obviously, once they get your money, they don't care about customer service or honoring their agreements. I won't be back.
    - Andrew L.
  • A
    This is the third car we have bought there. It is all very good and very prompt. They tell you what needs to be done. If it turns out that something doesn't need to be done, or if something more needs to be done, they will call you. They are very good about keeping you informed about what needs to be done. The waiting area is very nice. The workers are very nice. I gave them an a overall because it is all uniformly good, that is what they strive for. They work at being responsive, good and polite and helpful.
    - Mark P.
  • B
    For what we bought, they were the cheapest around. My husband was suppose to get free floor mats, we had to go in an couple of times, their parts place was closed, and it was annoying. They were very quick, and not pushy, didn't try to go with their lender, so that was nice. It went pretty fast, didn't have to sit there all day. Would have been nice to call us and say the floor mats were there, and the times we are open, and not let us figure out what time they were open.
    - inger lise c.
  • F
    The only good experience with RMAB was the final decent price. Everything else was the typical car-buying experience. They may say they take care of their customers, want repeat customers, are family owned, don't do things "old school," but they act the exact opposite. Negotiation was excruciating. The first reaction I got to my offer was laughter at me. The hypocrisy of their statements and actions: I'm a teacher and they praised me for doing what I do with so little pay, but they would not come down $52 after telling me they work with $100K to $150K a day (I told them I have $10 a day of wiggle room!). The salespeople use typical tactics: making me wait forever, telling me stories of someone having it worse, running after me after walking out of negotiations, saying the motor city guys treat people "old school", etc. The financing experience was the same. Trying to sell me unneeded extended warranty, telling me this will take 10 minutes (an hour later, we were done), nice tone changed when we said no to the warranty. He didn't even know for sure what was covered on the warranty (not the hybrid battery). Lastly, three days after purchasing the vehicle, I went in for something, but the salesman I negotiated with didn't bother to acknowledge my presence (I know he saw me). If he really was concerned for his customers, he would've come right up, shaked my hand, asked me how my car was doing, asked me if there was anything else he could do for me, etc. As much as they say they do during your experience with them, THEY DON'T CARE ABOUT YOU! I will not give them my business again. I think these 5 star reviews are fake and manufactured by RMAB.
    - Bonnie W.
  • F
    The email that was given to me from Honda hasn't worked.  
    I have tried to email this to the Manager of
    sales; Mr. Drew Carroll, 3 times and
    it gets returned to me each time.
              In March 2015 we purchased a 2015 Honda Pilot.  It was the second Honda that we
    had purchased from their establishment.  Our salesman, Bill, was great both times.  He is why we
    returned to their location, verses going to Denver.
    The problem that we had was their finance man. We were told by their
    manager that because we were repeat customers we would get an additional $1,000
    off.  That was the price we wanted and we were very happy.
       When we went in to the finance office to make the purchase, the finance
    gentleman told us that in order to get the $1, 000 we needed to finance.  We
    were shocked, angry and hurt.   Their finance person became border line abusive
    and very rude. 
          With all of the competition that they have and Denver so near and just plain old
    common courtesy needed.... the way he behaved was inexcusable.   It makes us ill each time that we think of it, and it created discourse within my family.  We will NOT ever purchase another vehicle from them again. 
    Nor will our daughters who each now have a Honda.
         What should have been a happy occasion, became a deceitful, unhappy, miserable time.
         Their silly greed lost them a minimum of 3 customers
    - gerald h.
  • F
    After finding the car we were interested in, we told the salesman that we didnt want our credit ran a bunch of time because we didnt want the negative impact. The salesman told us that he guarantees they will only pull it 3 times. They ran it 16 times!!!! We are still trying to get the inquiries off of our credit reports. The salesmen talk bad about each other and about the dealership it's self!! Overall it was a horrible experience. Very unprofessional, terrible customer service and a complete disappointment. we ended up going next door to fairicy boys to buy our car.
    - shawna n.
  • A

    I recently bought my second Hyundai from Phil Long at Chapel Hills.  There turned out to be some issues with the car but the manager, Dan Januska, personally took care of everything.  Their service department has been excellent for the three years I had my first Hyundai.  I will definitely buy my third Hyuindai from them.
    - Patrick N.
  • A

    They were very professional and not pushy. You could do the whole thing online, I did about half an half. This experience was very very good. First I did research online and looked at what was the best small SUV and came up with Subaru. Mr. Short was our salesman and he was very good. He didn't undermine the intelligence of the buyer.

    - Susan W.
  • A
    Everything was great! They have a couple locations, so one of the sales people took me around to look at all the cars that he thought I’d be interested in. It was one of the least painful car buying experiences I’ve ever had. I thought the prices were pretty good. They listed the single owner car for $10,900, which included the leather heated seats, back-up cameras, a DVD system, and other loaded options. I paid $10,400 but the value was listed online for over $15,000, so I figured I got a really good deal on the car.  I felt like they wanted to sell me the right car, not just a car in general. I had the best experience with them!
    - Sharon S.
  • D
    I stopped by Daniels Service Center because I had a recall on my vehicle. Finally had a chance to stop by and see if I needed to be concerned and to make an apoointment to have the recall completed. The gentleman who eagerly assisted me was so condescending and dismissive. He suggested I wait until the part went out and then at least I would know the repairs would be paid for by GM. Unbelievable and dangerous.
    - Linda J.
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Car Dealerships in Colorado Springs

Companies below are listed in alphabetical order.

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