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Radon Testing reviews in Centennial

  • A
    Ace Radon did an outstanding job installing my radon mitigation system! The installer (Nick) was very professional and did a great job of explaining what he was going to do, showing me what he did and explaining next steps for me. He worked hard in a crowded, dusty, hot environment and made it look effortless. Nick paid careful attention to ensuring doors/fences were closed for my dog’s safety. Angela who managed the scheduling, quote, etc. was extremely helpful and responsive as well. I highly recommend Ace Radon.
    - Barbara M.
  • A
    Everything went wonderfully! I spoke with Katherine for scheduling and she was great! She was very responsive and helpful. I was dealing with my HOA, trying to get the work approved, and she was very polite and friendly with all of my rescheduling and such... such a pleasure to work with. The installer was very friendly as well. He showed up on time and walked me through everything. He was quiet and respectful while installing; I barely knew he was there. The whole experience was so simple.
    - Kati E.
  • A
    The folks at Pro Advantage were very professional and taught us a lot about radon removal. After meeting the owner during testing / inspection, we felt comfortable with the guys at Pro Advantage to enter the house while we were at work. They arrived on time and left the project area cleaner than we did! First class service and competitive prices.
    - Rich G.
  • F
    After reading the great reviews for Safe Investment Home Inspections, LLC I decided to use their services in July 2014 for an inspection of a home I was under contract to purchase. The registration and scheduling process were easy and I was able to get an appointment quickly. On the day of the inspection, Nathan showed up on time and was friendly and courteous. In addition to the basic home inspection, I ordered a radon test and a sewer scope inspection. The radon test required that someone from Safe Investment Home Inspections (SIHI) enter the premises a day early to set up the test as Nathan, the inspector, informed me that the test needed to run for 24 hours. For the most part, the inspection ran smoothly. However, when we got to the radon test, Nathan noted that the radon mitigation system inside the basement had not been switched on prior to the test. Thus the radon levels were elevated and the home failed the radon test. Nathan later turned on the radon mitigator from the outside while he was inspecting the side of the home. Before fully explaining the issues resulting from the failed radon test, I also wanted to note that I felt that the inspection was a little rushed and was a little concerned (as another reviewer wrote) that Nathan did not seem to go by any checklist for his inspection, but was going from memory. As I was occupied in dealing with an international move, I didn?t press the matter with Nathan that day. I received Nathan?s standard request for feedback via an automated system after I purchased the home and at that point I lodged a complaint that SIHI had failed to flip the switch on the radon mitigation system when they set up the radon test. Nathan contacted me directly and defended himself, stating it was not his responsibility to turn the system on when conducting the test and tried to place the blame on everyone else but himself. (He blamed me, my realtor, and the seller.) I asked SIHI to either conduct the test again with the system on, or to refund me the money for the radon test, but Nathan refused. As I have no expertise when it comes to radon and radon mitigation systems, I felt it was SIHI?s responsibility to ensure they flipped the switch and had things running properly when doing the test. My realtor confirmed that it was the inspector?s duty to ensure the system was turned on after contacting the Colorado Dept. of Regulatory Agencies and another local home inspection company (Pillar to Post). I also contacted a firm that specialized in radon systems (Advanced Radon Solutions, Inc) and they confirmed to me that they ensure the radon mitigation system is turned on each and every time they conduct a test. Furthermore, they indicated that SIHI?s 24 hour test was insufficient and noted that a standard radon test should be conducted over a period of at least 48 hours. After presenting all of this information to Nathan, he wouldn?t budge, but became belligerent and insulted my realtor over email. Nathan told me, ?It is not standard operating procedure to search the homes we drop off equipment at, for [radon] mitigation systems.? Yet in the notice I received from SIHI about the buyer?s responsibilities in preparing for the inspection, there was no indication that I needed to search for and turn on any radon mitigation system. SIHI?s pre-inspection notice simply asked that buyers ensure that sellers remove items that block access to the attic, electric panel, and water shut-off valve; and ensure all utilities (gas, water, electric) are turned on. Nathan went on to claim that I had to ensure all of the appliances were turned on- a ridiculous statement as no buyer (or their agent) goes into a home during inspection to turn on the dishwasher, stove, microwave, and HVAC. After threatening Nathan with a Better Business Bureau complaint, he stated the following: ?Now go ahead file a complaint or what ever you need to do. I have the evidence and will definitely not give you anything unless I feel this company is at fault. Do not contact me again unless its with a third party or I will file harassment charges on you.? Nathan acted completely unprofessional in dealing with a simple complaint about his company?s failure to turn on the radon mitigation system when setting up the radon test. As this was not my first home purchase (it was my 5th), I have experienced several other home inspections and in no other cases have I had to deal with such a belligerent and unprofessional inspector. Both Advanced Radon Solutions and my realtor?s preferred inspector (Pillar-to-Post Inspections) confirmed that it is the inspector?s duty to ensure the radon system is turned on when conducting the radon test. Given how unprofessional and caustic Nathan acted when confronted with a problem in one of his inspections, I highly recommend that anyone reading this review NOT use Safe Investment Home Inspections.
    - Aaron W.
  • F
    Our realtor set up for a radon mitigation system to be installed in our home. We were told the price would be $850.00 and that he had set up for us to pay the invoice after our closing date on July 18th. The installation was completed on June 15th. Upon arriving the installer brought in all of his stuff and a file which he left on the counter. When he was finished he gave me an invoice for $920.00. After he left and after talking to my husband we were confused about the price increase and called our realtor. He called and spoke to the company. The company indicated that the reason for the price increase was due to additional work that had to be completed. This was absolutely a lie since the invoice was clearly printed before the worker had even looked at or started work in the home. Our realtor told us he didn't want us to have to pay the extra cost so he went ahead and paid $100.00 towards the invoice. I went on the companies website to pay the remaining invoice but could not find a way to pay it on their site. I immediately called and left a message asking them to call me. I wasn't worried about paying yet though as we were told we could pay after our closing date on July 18th. We were completely blown away today when we received an extremely nasty message from Shelley threatening to put a lein on our house if we did not pay the invoice immediately. The amount had also increased again to $950.00 this time. I called Shelley back and can honestly say I have never in my life dealt with someone that was so incredibly rude and unprofessional. An example is when I was giving her my email address and she was going over the email address letter by letter. When she got to the d, she said D as in Dick making sure to say it as nasty as possible. She continually interrupted me through our conversation and was beyond rude, disrespectful and unprofessional. I looked at the newest invoice she sent and again the amount was $950.00 when we had been quoted $850.00 and had received an invoice for $920.00. The address and name on the invoice are also incorrect. The full $100.00 that our realtor paid was also not entirely applied.
    - Tiffany E.
  • A
    Cindy and her partner were wonderful. She was on time, professional and very thorough. She greatly helped me in making decisions towards purchasing the home. I would highly recommend her to anyone and plan on using her again with our next move.
    - Trisha C.
  • A
    Everyone I dealt with from Ace was extremely professional. They first came for an inspection, delivered a radon test, and explained how they would install a system if it was necessary. When the test results indicated that mitigation should be done, they were quick to respond and get our work scheduled. Their installers were on time and completed all of the work in one day. They were courteous and cleaned up after themselves. We're waiting the required 2 weeks to conduct another test to verify that the radon levels have been significantly reduced.  I wouldn't hesitate to recommend Ace to anyone. 
    - Peter W.
  • A
    Ace Radon set up a Radon Reading Test Kit which was evaluated by a 3rd party.  The results showed Radon level over the EPA limit.  Ace Radon then installed the mitigation system.  The techs were very professional and the job was done very well.  The price was very competitive and reasonable.  I would recommend Ace Radon to anyone. 
    - Jean L.
  • A
    This job went very well, arrived on time, listened to what I wanted to do. Then performed a very professional job, checked everything twice, cleaned up the job site. A very clean job and looks great too. I will use this company again for any future radon problems that arise Thank You
    - Danny R V.
  • F
    Called for appt spoke with assistant was told the everything in house was to be completed on new construction as well as a final cleaning. If cancellation was needed it needed to be done within 24 hrs of appt. subsequently found out I needed to cancel and called to cancel about 26 hrs before appt. Chris with company called that evening upset it was not 48 hrs notice and would need to charge $150 cancellation notice. No email was receive to confirm first appt which was not received only the invoice for $150
    - Brian P.
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Radon Inspectors in Centennial

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