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Moving reviews in Castle Rock

  • A
    Moved from Castle Rock to Bailey, CO. Movemasters was as professional as they come. Starting with the quote, no pressure this is the price quote. Never blew up my phone but was always receptive to answer any questions leading up to the move. On packing day we were pleasantly surprised at the professionalism taken by this crew; well mannered and efficient, always asking is there anything we can do for you? Unpacking day was all of the same. This was a stressful time for us and this company made this part of buying a house a breeze. We have moved 1/2 dozen times in the past and Movemasters customer service is like nothing we have experienced to date! This company brings BEST VALUE to its own level. BK
    - Bob K.
  • A
    Not a very ���Christian��� way of dealing with customers. AVOID! They over-billed us more than $900 in falsified services. After a very painful, five-week process, I finally agreed to a $777 refund. I had to put a $1,000 dispute with my credit card company. This might have helped my negotiation. I have subsequently filed a complaint with the Colorado Public Utilities Commission (PUC). Christian Brothers Moving and Storage eventually acknowledged that they over-billed us but has deliberately failed to follow through on the requested refund. They are apparently dragging this process out to avoid or delay repayment. According to our contract, we must go through arbitration if they failed to respond. Sabrina was my main contact, post move, regarding the poor service and fraudulent billing practices. The painful process of getting Christian Brothers Moving & Storage to refund the over-billing was further exacerbated, by Sabrina���s dragging this out by failing to respond and failing to provide complete information to reconcile. She would frequently take a week to reply to an email and she never returned a phone call. Problem details: 1. Damage to basement door in new house. I pointed this out to Mariano, the supervisor. One of his workers suggested taking to door off the hinges earlier in the day but Mariano decided it was not necessary. 2. The movers disassembled a recliner couch from the upstairs Bonus room, in the old house, to make it easier to carry. They reassembled half of the recliner couch in the new home and left the other half and the bolts on the floor next to it. 3. The movers took the feet off a club chair to make it easier to carry. They brought the chair into the basement, as directed, but they did not reassemble. They left one of the feet in the garage. We have been unable to locate the second foot. 4. A file cabinet was damaged / dented in the move and DR hutch ws damaged 5. So far, we have found over forty boxes that were delivered to the wrong rooms. Most of these were placed in the basement storage area of the new house when they were clearly marked for upstairs rooms. This meant that we must now carry them up two flights of stairs. NOT HAPPY! 6. At times, your team was laid-back, unmotivated, and unenthusiastic. There were frequent and extended breaks during each of the three truck changes. I had to look around to see that no one was working on multiple occasions. 7. I was very disappointed when Mariano reviewed the final bill with me that showed 14 hours of labor on a 10-hour estimate. At the beginning of the move the supervisor pointed out that we were exceptionally well prepared for the move with virtually everything boxed, guest bedroom bed disassembled, wall unit disassembled, and all boxed clearly labelled. Why was your estimator off by more than 40%? (Well, he wasn���t because they over-charged us by 3 �� hours) 8. Mariano (working supervisor) expressed his annoyance with the $120 cash tip that I gave him and his team during the final bill signing. He stated that this was way too little, and I could add more to the bill, by credit card, if I did not have any more cash. I chose to stay with $120. We also provided your team a $150 Chick-fil-A lunch, at our expense. They thanked us for lunch. Time/Hours Reconciliation: 3 �� hours overcharged out of the 14 hours billed on a 10-hour quote. So, after the refund, I paid for 11 hours on a 10-hour quote. On a positive note: Their furniture repair guy was great. He fixed a ding on our dining room hutch and fixed the hole in the door.
    - Jim M.
  • A
    Brian, Pedro, and Jesus from Road Runner Moving did a great job today! I had some very heavy and expensive furniture that they carefully wrapped and moved with no damage to the furniture or either house. They were cheerful and professional. They also helped move around some additional items that were super heavy at our new house. The guys were truly great and would use them again!
    - Rebecca J.
  • A
    Perfectly! All deadlines were meet! Crew was polite thoughtful, helpful and we would hire again in a heartbeat! Couldn���t beat the price (trust me I checked) - but even still the work, the quickness and everything went perfect. Won���t move without using Road Runner ever again!
    - Tim S.
  • A
    Second time, we got the "B" (summer workers). They were polite and worked hard, just not as efficient as the first group. When I mentioned this to the owners, they promptly gave me an hour refund! Best moving company ever!
    - Richard K.
  • A
    Amazing! The teams loading and unloading were wonderful, James, Michal, and John B. were great packing and then we had Adam, Zeke, and John B on the unload who were effecient, courteous, friendly, and damage free with a lot of speed.
    - Maria N.
  • A
    They were late due to a truck issue but did call to let me know. They worked fast and were very careful with most items. We had some scratches on things but they called me to see how it all went and sent someone out to fix the things that were wrong. I hope to not move again for a long time but would definitely use them again.
    - Deborah K.
  • C
    The service wasn't great. I booked over the phone with Remington, and he was very friendly and helpful. However, he was supposed to send me a confirmation email right after the phone call. Two days later, I had to call back because the confirmation wasn't received. I finally received the email and replied with a question, but the question was never answered. On the day of service, the crew showed up 2.5 hours late and with only two men instead of three. For the most part, the men did a good job loading the trailers. Near the end, they started to rush and get sloppy. They set our 55-inch TV (boxed and ready to move) upright on the driveway and walked away. It fell over and landed flat on its side. Then they pushed my husband's large toolbox down the driveway but forgot to unlock one of the wheels, so it left a black mark down the driveway and broke the wheel. As they lifted it in the truck, they used the handle on the side (which isn't meant for lifting, only for pushing the toolbox around), and the handle broke off. I will say that the men were extremely professional, polite and friendly.
    - Andria Z.
  • A
    Excellent! Best moving service I have ever hired. They responded my inquire right away. Scheduled a time right away. Got there on time. Were very professional. Did the service quickly and efficiently. Good price for the great quality service! Highly recommend.
    - Daniela S.
  • A
    Three gentlemen from Behoove Moving arrived promptly and on time. Qwan, Emile and Sean never stopped working. They were professional, pleasant and always questioning that they were doing what we wanted. We were very pleased and will use them again
    - Linda B.
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Moving Companies in Castle Rock

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