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Handyman reviews in Castle Rock

  • A
    Dixon's Custom Home Solutions
    Beyond expectations! We had sales pitches from a couple of other bath remodel companies that use sheets of materials to replace tile and they were more expensive and less desireable than what we ended up with using Dixon's Custom Home Solutions. Mr. Dixon came to do the initial estimate. He listened carefully to what we wanted, made some very intelligent suggestions, and submitted his bid. The quality of his person sold me initially and my wife was way impressed upon their first meeting. We supplied the wall tile, floor tile, grout, new bath fixtures(optional), and Mr. Dixon and his partner did the demo, and then installed plumbing, electrical, tile, grout and exhaust fan vent through the roof. Very concientous about dust and dirt. Very personable people to work with. Tried to be as unintrusive as was possible doing an upstairs hall bath remodel. The quality of the work accomplish exceeded our expectations. Mr. Dixon's attention to detail is most impressive. We consider that the value for what we received was beyond our expectations. We will be recommending Dixon's to as many people as we can. You don't often experience such honesty, intergrity, trustworthiness, and craftsmanship as you work with providers in the home improvement industry; not that they are not present. Mr. Dixon made it a point to have casual conversation with us at different times. During this process we were absent from our home during extended periods during the day. Our home was consistently treated with respect and concern for its contents. The work was accomplished ahead of schedule. Everything was cleaned up. Mr. Dixon walked us through the project for inspection and explained all that was accomplished. He even noted a very insignificant flaw in one wall tile that he had taken pains to correct. Class act!! We look forward to working with Dixon's on an upcoming hardwood floor install on a stairway and upstairs hallway.
    - Terry B.
  • A
    Wade The Handyman
    It was great to have Wade help us with our projects. From our initial contact, through the whole job, Wade was punctual, professional, polite, and extremely easy to get along with. I had a laundry list of items both at the old house, and the new house, and he got to work right away and hit everything on the list. He didn���t need a whole lot of directions, and I didn���t need to supervise any of his work. I was just able to concentrate on my moving tasks, and I was super comfortable. He was very efficient and great with his time management. Wade really enjoys what he does, and you can tell in the quality of his work.
    - JulieAnna R.
  • A
    Dixon's Custom Home Solutions
    The bathroom re-model was scheduled and the team did in on-time and on-budget. They were very professional, had a good eye for detail, and worked well with me when decisions needed to be made. I am very happy with my new bathroom and am very appreciative of the professionalism.
    - Steve E.
  • A
    Master MCG Remodeling
    Perfectly. He finished everything quickly and efficiently, with great attention to detail. His communication was excellent. He understood what we needed done. Coming in after another contractor and trying to finish off their work is difficult when trying to understand what they were doing or how they were trying to do it, but in those situations, he spoke to us about options and what he thought was best and let us decide how to proceed. This basement finish has taken us 3 years due to multiple flaky contractors, but when we hired Master McG, he wrapped everything up in less than 2 weeks.
    - Thomas T.
  • A
    Papas Home Improvements
    The team was punctual , listened to my situation and provided excellent painting services . They also provided guidance on other improvements I should undertake to prevent problems down the road with the exterior of the house.
    - Victor m.
  • A
    Dixon's Custom Home Solutions
    We contacted several contractors. Some said that they could do the work. Then hear nothing. Some wouldn't show up when they said they would. Then I found Dixon on Angie's List. I'm glad I did. Not only did they show up, they were very insightful about how to tackle the job. One of the key things was to build an enclosure to retain and hold the dust. This was critical to keeping the rest of the house dust free and spare my HVAC. The final result is that the entry is back to or better than the original construction. I have some other projects that I'll be asking for help in the near future.
    - Kay W.
  • A
    Bret Briggs Carpenter/Handyman
    Everything about our experience with Bret was fantastic. He was very responsive to every question and was patient while we asked them. He showed up when he said he would and did a fantastic job. To say we are happy with the results is an understatement! We would hire him again in a heartbeat and will be recommending him to our neighborhoods, family and friends! Thank you, Bret!!
    - Hannah S.
  • A
    Dixon's Custom Home Solutions
    We had such a great experience, from appointment set-up to work completion. A plumber cut a door-sized hole in our basement to access the pipes, which were covered by drywall. The recommended "fixes" ranged from custom cabinetry to just drywalling over the hole. David's solution was the most practical, cost effective, and visually appealing. He repaired the drywall and installed an access panel (which we painted over) so that we were in compliance with code. The team was on time, very professional and left everything as they found it. I also added on a few misc things for them to do while they were here, and they quickly knocked them out. We obviously had a small job, but I wouldn't hesitate to use them for a large job.
    - debbie m.
  • D
    Over the Hill Gang LLC
    It was my understanding, from the beginning, that Phil had his own crew to take care of all aspects of my repairs. This was incorrect. The $2,000 floor project took much longer than anticipated and his "floor guy" kept cancelling. Phil showed up on a Saturday morning with two guys he had found on Thumbtack that morning to complete my floor. I don't think he had ever seen their work. Their work, as well as their work ethic left much to be desired. I have called Phil several times since due to my floor being uneven in many spots. He had promised to take care of it and I believed he would. After my basement flooded, Phil asked for a $1000 "materials deposit" which I gave him. The check was chased, but no materials were purchased. We waited 2 weeks for a "sprinkler guy" that Phil hired to come out, to repair the damaged pipe, only to have the "sprinkler guy" call me, tell me he's never worked with Phil before but he should have called a plumber because "sprinkler guys" don't fix pipes in walls. What "contractor" wouldn't know that? It was my assumption that Phil would be there to deal with any subcontractors, but found out he just told the "sprinkler guy" the back door was unlocked. I was upset that he was just telling people, he didn't even know, they could go into my house. Phil scheduled a plumber for a week out. More delays. The plumber he scheduled had also never worked with Phil before and so he just called plumbers in my area until he could find someone and charged me 15 minutes on my bill to do so. I had a plumber out, same day, one phone call. After all this, I told Phil I felt he had too much on his plate and too many other projects going on and we would like to find someone else to do the job. I asked for my $1000 deposit to be refunded as he had already cashed the check. After many, many unanswered texts, he agreed to send a refund less what I though was fair for his time. I told him what I felt was fair. He over-inflated the time on the bill he attached with my refund. He charged me $180 for his wife to scrape paint in my bathroom. She had been there 1.5 hours, at best. There were heaters going in the basement to dry the water, it was 100 degrees outside, and she told me it was too hot in here for her to work. She would scrape the walls after the heaters were removed. She never returned to finish. There was very minimal paint scraped. He charged me an hour of labor to find and setup the "sprinkler guy". I have to pay him an hour for setting up a subcontractor we didn't even need and any competent contractor would have known that? He ended up charging me $375 for doing, essentially nothing. And never did fix my uneven kitchen floor.
    - Julie S.
  • F
    Dixon's Custom Home Solutions
    Horrible. 1) David and Cory replaced the window sills both inside and out with wood that we never approved of. The outside sill has the smooth side facing down, and the caulking was put on during the rain. We were told we would have to replace it because the water ran off the seal that was caulked. The inside window sills are not finished with the edges not painted or sanded. 2) While it was raining, both men walked in and out of our house onto our new carpet with their shoes on; tracking in mud, water, and debris. 3) Every location they worked on was left in a mess. There was trash from their lunch, sawdust in the vents and carpet, our couch covered in sawdust, and we are still finding debris (wood chips, insulation, paint...) in the front lawn. This mess took us over an hour to clean ourselves. 4) While they were installing the front exterior door, the front was scratched, so they had to run to the store to buy us a new one due to their mistake. However, either the new door they bought came with a knick or they damaged the door during the installation. 5) While they were working on our door, a window salesman came in to give his free estimate. After the window salesman left, both handymen gave their own window sales pitch and recommendation for an hour. We did ask for a quotation on the windows, but were not informed that we would have to pay for it plus any additional unwarranted advice. A basic quote would have been fine, not hearing all about the awards their family owned business has received. We were still charged $80/hour per person for this time spent talking with us. 6) In addition, their lunch break and home depot run (for the door they damaged and other materials) took 2 hours, but according to their time check-in the lunch break was only 30 and the home depot run was 1 hour. Also according to their records, they did not clock out at the end of the day until 20 min after they had left our home. We know this because we called at 6:36 PM to complain about the knick in the door, and the secretary asked us why we did not tell David and Cory ourselves since they were still in our house according to their time sheet. 7) After all these complaints, we conversed 4 times and received no compensation, no recommendations, and no help to correct their mistakes. David's wife told us that they would come back to re-caulk the windows - they never did, so I had to buy the caulk to do it myself with rain in the forecast. She also said they would have only been willing to give us 45 dollars back for "being a pain in our a**", when we would have appreciated some compensation for the additional time at HomeDepot buying the door they had to replace AND the hour spent discussing windows with us. We received ZERO dollars back for any of these issues we discussed. Lastly, I asked both via text and over the phone for a receipt of the 260 dollars spent on materials for our project - never received any evidence of the items they purchased. They may have charged us for the door they damaged the first time, and we would have no evidence against that. In conclusion, I understand Dixon Custom Home Solutions has received multiple Super Service Awards and great reviews, but from our interactions with every employee, we have seen extremely poor customer service and no element of negotiation skills. In fact, less than 24 hours after the work was completed and before we felt like the sales were final, our check was cashed. When speaking of these frustrations, another comment by David's wife/co-owner was that she believes him to be honest since he has never cheated on her. That was not what we were ever alluding to, we simply wanted the job to match fairly with the compensation.
    - BJ B.
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Handyman Services in Castle Rock

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