5th Gear Automotive

Founded 1982 • Angie's List since October 2005

A Rated | 49 Reviews

Description

Additional contact name - Andrew Eberstadt. Owned & operated....

Verified Reviews

A few reviews for this pro…

A

RATED

09/27/2017

They are excellent. We have been going to them for over 25 years. They are not necessarily the cheapest, but they are not the dealership prices. They were a referral from a friend of ours. What I love about them, and one of the reason's we continue we go back to them is that they always guarantee their work if something happens. One time, I had a Volvo and we had the brakes redone. The brakes sque...

DESCRIPTION OF WORK
They did an oil change.

CATEGORY auto repair

D

RATED

04/25/2015

I've been a loyal customer for 4 years. I even gave them a good rating in 2012. I think they are growing too big and too fast and their services are suffering. Maybe they need some quality control now. First my son took my car in to get an oil change (at my insistence). He came home and noticed a pool of oil under his car. Apparently the oil drain plug was not tightened properly. I called them and...

DESCRIPTION OF WORK
Preventative service on my 2004 Toyota Sienna mini-van.

CATEGORY auto repair

SERVICE PROVIDER RESPONSE

Hi [Member name removed], I'm owner of 5th Gear, and I'm truly sorry for the lack of professionalism and service that you received here at our shop. I've sent you a gift credit card along with an apology. I also showed your review to the guys here at the shop, in order so that we can learn from our mistakes and do a better job at quality control. Thank you, Andy
F

RATED

12/26/2014

Terrible. Stay away from this place. Gougers!!! Brakes: After evaluation they said I needed new pads, rotors and calipers for front only, cost $665.00. The charge was for evaluation, labor and parts. Normally, any other business will not charge for evaluation if you get it repaired with them. This place charges for both (evaluation and labor). I did not get it repaired by 5th Gear. Took my car to ...

DESCRIPTION OF WORK
No heat and brakes needed to be checked.

CATEGORY auto repair

SERVICE PROVIDER RESPONSE

HI [Member name removed], I guess there was a huge communication problem with us and you over what costs would be on your Sentra. We do not charge, or ever have charged for brake inspections if any work is performed , related to the brake system. I also looked at the work order, and we didn't charge you for anything. I'm sorry you had such a bad experience with us. Thank you , Andy
A

RATED

11/03/2014

I dropped the truck off the night before. They called me at 9:00am with their recommendations, which I accepted since I knew the brakes needed work. They didn't try to up-sell anything or add on extra services. All the work was done by early afternoon at a reasonable price. What I didn't see when I picked up my truck were grease smudges on the steering wheel, nor on the door rest and handle like I...

DESCRIPTION OF WORK
I asked them to assess the brakes (I knew I was overdue) and to change the oil with Mobil 1 synthetic in my 2008 Chevy Silverado 1500.

CATEGORY auto repair

A

RATED

10/24/2014

I asked them to figure out why my 97 Jeep Wrangler was not producing heat in the Jeep. I thought it might be the heater core. Instead of just replacing the heater core at a much higher cost, they figured out that there was blockage in the heater core and flushed it out. They could have just replaced the heater core at a much higher cost but instead they saved me a lot of money by doing only what w...

DESCRIPTION OF WORK
They did a radiator flush.

CATEGORY auto repair

Services Offered

Auto repair and maintenance including heating and A/C, belts, hoses, transmissions, brakes, shocks, struts, wheel bearings, alignment, battery, exhaust, oil change, tire & starters.

Services Not Offered

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General Information
Bonded
Yes
Insured
Yes
Free Estimates
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Payment Options
Check, Visa, MasterCard, American Express, Discover
Emergency Service
No
Warranties
Yes
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