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Skylight Installation reviews in Boulder

Real People ~ Real Reviews ~ Real Results

  • We had two skylight windows that had begun to leak when the snow melted. Sol came out and gave an estimate and was nice and professional (not an easy combo to get right!) and went over the details with me. The price seem reasonable for Velux windows so we scheduled a date. Then since this is Colorado the perfect weather durned into a huge snow storm when they were supposed to come install the windows. One of his guys showed up anyway just to see if work was possible (it definitely wasn't) but he said he cleared off some snow from our bathroom window so hopefully it would drip less. It worked! The water had been dripping into a light fixture so not having it do that was a relief. We rescheduled and the guys came out and they put the new windows in quickly and then they were on their way! A year later and we haven't had any problems at all.
    - David S.
  • Overall, it was a very good experience. My initial call was answered by the owner, Scott Bart. I made an appointment for

    an estimate and he was able to come within three days and arrived exactly at the stated time. He inspected my roof and

    skylights and gave me an estimate. He also gave me information on his company and on the materials they use. He left

    samples of color choices for the shingles and offered to show me houses in my area that had colors I might be considering.

    Scott also gave me a follow up call but was not pushy in any way. I got an estimate from another company, but Colorado

    Roof Toppers had a much better price for what I believe was close in quality.

    When I called Scott to tell him I wanted him to do the job, he said they could start in two weeks. In the meantime, he brought

    larger shingle samples so I could be sure of my color choice. The workers came right on time on a Monday and were finished

    by shortly after noon on Wednesday.  The workers were polite, considerate and thorough. Every day they completely cleaned

    up the area where they were working. A neighbor commented on how impressed she was on the job they did.

    I am impressed with the professionalism of the company, their punctuality and their thoroughness from start to finish. Plus, I

    think my new roof and skylights look great!
    - Phyllis H.
  • We have a difficult roof - it's fairly steep and exposed, our house is three stories high on a ridgetop. We had some water come in during the 'historic rain event' and needed a roof checkup in any case; we are in the mountains west of Boulder and we get very high winds fairly frequently. Alton provided a thorough review (this was complementary, and happened very promptly) and when he and his crew member came up to do the work they were *exactly* on time. Great job, as far as we can tell so far; we are hoping for no more 'historic rain events'.
    - Cornelia D.
  • There were some issues with follow up on items that didn't get done. I had paid them and then I wasn't getting much response. I had a second project to put in some new skylights. I didn't pay them until they finished the other stuff so then they finished it. I am marginal with them. They met my expectations and the roof hasn't leaked so that's a good sign. The insurance company paid them and once they got the money, it was hard to get them to come back and finish the job. I might use them again but I also might look around too.
    - Frank B.
  • Initially, it went very well.  Rocky Mountain Roof doctors and Andy Rock in particular was chosen over other vendors because of the my impression of his sincere desire to help and what appeared to be pride of ownership that he brought to the table.  Andy took the time to explain the options for a low-slope roof, and after taking the time to look at rolled material roofing, I went with a Malarkey modified composite shingle.          
    I was away during the installation of the roof, but got repeated reports from the friend staying in the house at the time of the installation, and I visited shortly after the roof installation was complete.
    First, let me say that Andy went out of his way to accommodate my requests, and tailor the design of the roof to work with the existing roofing line, as well as modify the insulation external to the inner house envelop, so that the roof profile was thinner at the edges for aesthetic reasons.
    All of the flashing was well done.
    That said, I had the following issues during the roof installation:
    1.  A woodburning stove pipe was removed and it was filled with ash (unbeknownst to me) and when the workers removed it, it was dropped in such a way that the entire bedroom was covered with ash.  They swept a little, but certainly not thoroughly and all of the clothing in the room and the bedding and the curtains had to be cleaned at significant expense.  Andy offered to return and clean up and wash clothing, etc, but it was the start of a trend where RMRD would create a problem, and then instead of providing immediate mitigation, would ASK if I would like it cleaned up....  I asked Andy to remove the woodburning stove and cart it away ("extra" work not in the contract, but then, if they sold the stove, it was likely a win-win, or to their advantage to do so).
    2.  In the middle of the installation, it rained one evening, into the house and damage some of the interior wood in the kitchen area.
    3.  The disposal company rammed their truck into a sloped area of the yard creating ruts in the yard.  Andy offered to have someone come to level the ground, but I have so far not taken him up on the offer.  However, instead of putting the onus on me to ask him to right his wrong, it would in my opinion be more pro-active and say that he would do so, and to take immediate action for the errors of his workers and subcontractors.
    4.  The phone line was cut during roof intallation (it came in on the existing roofline).  When told of this, Andy seemed to imply that something was wrong with the existing wiring.  The phone line to the house had to be rewired, as a result, and Andy Rock did not take responsibility for this.
    4.  The original building plans (and Andy's original core sampling of the existing roof) showed plywood over the T&G.  However, upon removal of the existing roof, this plywood layer was missing according to RMRD.  I was not told about this, and RMRD simply added insulation on top of the existing T&G, with OSB on top, without asking my opinion.   To date (going on two weeks now) Andy has refused to offer detailed information about the roofing system structure and how the different layers were connected.
    5.  When installing the insulation layer, many screws protruded through the existing, exposed interior T&G.  This indicates to me that some areas of installation were compressed compared with other areas.  Andy came and clipped all the protruding screws and filled damaged T&G surfaces with wood filler.  However, this quite significant marring of the internal T&G surfaces means that they can no longer be stripped to expose the douglas fir T&G - my plan for some of the rooms.  Andy does not agree this is true, however, logic would indicate that wood filler would be a noticeable marring of the T&G wood materials.
    6.  The roof system makes popping noises with temperature changes.  The noise is  quite significant, particularly from sunset to sunrise in some areas of the roof.  Andy, lacking specific data, not think it is a long-term structural issue.  Even if this is true, it seems to me that this is highly unusual, and something is structurally wrong with how the roof was put together.
    I requested a 15% rebate based upon the many issues encountered during and after the roof installation.  Andy Rock agreed to wave only $500 of the agreed-upon contract cost.
    It saddens me to write this review, since I thought that Andy was someone with integrity.  And it many initial aspects of our interaction, this was true.
    However, in my opinion, the measure of a person (or a business) is not when things go well, but when they don't.  And to date, I have not received adequate compensation for the mediocre aspects of this particular roof replacement.  
    What is worse, Andy has refused to give me information about how the roofing system was put together, despite repeated contact with his office and assurances that he will respond to my request.

    Update Oct 2013  Andy Rock provided the roofing system information in early september and sealed a leak around the chimney later in the month at no cost.

    - gregg m.
  • Although they were not the lowest bid I got, they were incredibly HONEST, responsive, on time, professional and pleasant.
    Other companies had tried hard sell scare tactics, and were pushing me to replace the entire roof, instead of the one section.
    The job was done by a wonderful crew and the huge mess was cleaned up entirely - it was as if they had never been there.
    Dan even came back to personally check on a question I had.
    I highly recommend this roofing company.
    - Jacqueline B.
  • While the products were of good quality, the price was within reason and the products appeared to have been installed properly, there were a number of extremely frustrating problems encountered along the way.  First, the company did not show up to install the products on the scheduled day.    Gary Atkins, the contact person and an officer of the company, advised me that installation had been scheduled for the following day.  I know that he was incorrect as he had sent an email confirming installation on the previous day weeks earlier when we had agreed upon the installation date.  This was particularly problematic for us as we had other renovations going on at our house and needed to change the general contractor's schedule to accommodate Gary's mistake.
    Second, when Gary arrived to help install the products, he advised us that Velux did not make electric blinds for our two six foot skylights.  We had signed a contract with him weeks earlier, yet he did not tell us this until the installation date.  Had we known that we could not get the blinds we wanted for these skylights, we likely would have had the company make the skylights four feet long so that we could get blinds that fit.   He then assured us that he would find blinds that fit from another company, and that he would call us with the results.  He did not call, and when I called him, he indicated that he was unaware of any company that made movable blinds for six foot skylights.  His partner, Ean Snider, called and advised us that Hunter Douglass did indeed make the blinds we needed and recommended several retail stores that carried this brand.  We were able to get usable blinds from Hunter Douglass, but they were more expensive than the blinds we were originally promised from Rocky Mountain, the batteries in the blinds are mounted inside the blinds 16 feet from the ground, and the blinds do not match the Velux blinds on the smaller skylights next to them.
    During October of this year, we began to have problems closing the blinds on two of the skylights.  I called Rocky Mountain and talked to Gary about this.  He agreed to come out and look at the blinds on Monday, October 29th, at 10:30 am.  He did not show or call.  I called him and he told me that he would come the following day between 10 and 11 am.  Again he did not show or call.  There was no call from the company at all last week.  At this point, I was done dealing with him and his company, and today I contacted the manufacturer, Velux,  to schedule a service call. 
    To sum up, I would not recommend that anyone use this company.  Gary Atkins either is incompetent or just doesn't care about customer service.  It is just too frustrating to deal with a company like this when there are many other companies in Colorado that provide good service.
    P. S.- Ironically, while I was writing this review, Gary called and wanted to schedule a service call for tomorrow.  He provided some lame excuse for why he didn't show or call me back last week.  I politely told him that I was done dealing with his company and had contacted Velux directly for assistance.
    - Jerry P.
  • This was the most satisfactory and successful work we've ever had done on our house, period. Mr. Valdez gave an aggressive but honest estimate that matched the finished work, even though he went above and beyond what he contracted for. His bids were slightly less than the several large companies we also had estimate the work. Mr. Valdez did all the work himself. He explained everything in great detail, what he found, what he fixed, and why. When he worked on the valley and ice dam he found some additional damage, explained why it happened and what needed to be done to fix it. If we were home he had me come up on the roof so I could see what he was doing. If not he took before, during and after pictures. He returned phone calls and emails, kept us informed when an emergency job prior to ours ran over unexpectedly, worked very promptly and professionally, and cleaned up afterwards. We have already recommended Elkhorn to several other people. We are considering installing some solar panels, and if so will ask Mr. Valdez to coordinate with the solar company so that Elkhorn does to roofing work; penetrations, tiles, etc., so that it's done properly the first time.
    - PAUL A.
  • We used them previously for a roof on another house. They are very responsive especially, but not limited to, when there is a problem. They are usually prompt for appointments although in some circumstances they were late or canceled with a phone call. They do good work, don't cut corners and use very good materials so that the end result is a roof that shouldn't have any significant problems for a long time to come. They explained issues clearly and provide multiple options for how to deal with them. For surprises during the job, I felt they were very reasonable in terms of adding and removing work based on the need as you don't really know the roof condition until everything is ripped off. Overall, I think the company is trustworthy, easy to deal with and does good work. Without knowing about our insurance settlement, they came in about the same cost so I think they are reasonably priced and you definitely get what you pay for.
    - Jon W.
  • It took a while to get the job scheduled. Once it was scheduled the job went well. From start of demolition to finish was 3 days. I had them come back 3 months later when a different roof started leaking.
    - ALAN E.
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