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Auto Repair reviews in Boulder

  • F
    Spruce Street Auto & 4x4 Center
    A complete Fail. You go to Jeff for help. He's the expert. I can't diagnose my disease, so I go to the doctor. I can't diagnose my car problem, so I go to Jeff. Implies trust. That's what we pay for. Jeff violated that, took our money, and offered no remedy. Based on advice, we asked him to replace the carburetor in our 74 Winnebago with a fuel injection system. After he installed it and took our money, he said it was a mistake. But he took our money and left us with an inoperable vehicle. Stupidly, we gave him a second shot and he reattached a battery cable for $167 and still left us with an inoperable vehicle. There are trustworthy mechanics with integrity. Jeff is not one of them. Save yourself the misery, don't waste your time on Spruce St. Auto.
    - robbie v.
  • A
    Boulder Valley Automotive Repair
    Best automotive shop ever. They did not tell me to say that. Very knowledgeable, very professional, prompt, clear explanations of problems, good prices. I would recommend to anyone near Boulder to take your car to Boulder Valley Automotive.
    - Paul Q.
  • D
    J D Auto Center
    Walking into a white glove waiting room in a car repair shop smells trouble. The overly attentive staff further suggests stay away. Despite telling the mechanic what work is needed (he concurred) it took forever to price. Empty shop. No cars in the bays or on the lift. All, tell-tell signs that YOU are going to pay for the underemployed mechanics. I, run when i saw the estimated cost. Priced the same work for $225-250 at a local shop. 24 A ratings. Are you kidding
    - Michael R.
  • A
    Coyote Motors
    It went well. As always! I've been taking my cars to Coyote Motors since 1994, and I've always found him to be honest, fair and probably the most intelligent car mechanic I've ever met and certainly the one with the most integrity and reliability. He specializes on Mazdas and Subarus, but I've seen Toyotas and Hondas in there too. Wolfgang is definitely trustworthy.
    - Tom Sundro L.
  • B
    Flatirons Subaru
    Had coupon to get oil replacement at discount that wasn't honored because also got tire rotation (don't get it.). More importantly, I had questions related to a problem with the car but there was no way to talk to an actual mechanic.  You get a go between clerk who in my case seemed overworked, knew nothing and was hassled by any question I asked.  So got absolutely no answer to my problem and no one to even look at it.  I only used them because car is still under warranty but would avoid them in the future for anything other than routine maintanence (or if I got something diagnosed elsewhere under warranty, to replace part).  Also, though I had waited a really long time to get my car back for routine maintanence and then saw my car was out in the lot ready to pick up, after waiting another 15 minutes and still not called out of waiting room to get my car, I went back to clerk.  My keys and paperwork were sitting on the desk but she was on the phone.  When I finally got to ask for my paperwork so I could leave she seemed really annoyed I hadn't waited tone called. Will need to take my car to a private mechanic who I trust can diagnose the problems I'm having.  FYI, I previously had an issue that they were going to ask me to wait and hour and pay $40 to look at that another mechanic looked at in 5 minutes,told me how to fix it and didn't even charge me. 
    - Dena G.
  • F
    Pollard Jeep
    My mother-in-law is widowed.  She is just entering the phase where she has to handle a lot of things that she is not used too handling, and is very intimidated by, like car maintenance.  Maintaining her cars is something her gear-head husband used to do.  When recall work came up, she found a close Jeep dealership, and took it there.  Her secondary key was not working.  It is one of those cars where as long as they key nearby, you just put your foot on the brake, and push to start.  Whenever this key was used, the screen just read the error. "Damaged Key"   She left both keys with them and ask them to find out why it wasn't working.

    They charged her $50 and told her it was "working as intended."  She got the car back.  Tried the key, and the same error message popped up on the screen.  She is intimidated by technology, and figured if it was working for them, it must be something she did wrong.  She did not pursue it further, even though the key clearly did not work.  That was the end of the transaction, the story goes on, but I don't think they had any obligations to us when we went back 6 months later.  Their failing was at the first transaction, when they charged us, and handed back a broken key, telling us it was working.  

    But the second half of the story is when 6 months later, the primary key was lost, and all of a sudden we needed that second key to work.  I went back to them asking for either a refund, or a guarantee they would fix it.  All they offered, was to re-diagnose the key.  Obviously something I wasn't very keen on, since they failed to diagnose it the first time.  They weren't even willing to get in the car and look at the obvious error message on the screen.  The cost of keeping us happy was refunding us less than $50 for a job that they didn't do correctly.  Not a big ask in my opinion, even though it was 6 months later, I had the receipt and everything.  I took the car to a different nearby Jeep dealership, they immediately got in the car, looked at the error message, diagnosed the problem for free, and explained what it would cost to fix it.  Mistakes happen, but these people just aren't interested in trying to make it right, even for under $50.
    • Their price is an F because a charge at all for an obviously incorrect diagnosis is way to much.
    • The quality is an F for the same reason.  There was none.  Their diagnosis couldn't have been worse.
    • Responsiveness was an F for their complete unwillingness to try to fix the situation.
    • Punctuality doesn't apply in this situation.
    • Professionalism is an F because they weren't even willing to walk out to the car and see it wasn't working.  They demanded an appointment be made, that would have a fee, and would only credit the old fee, towards doing that same work again.

    - Nathaniel C.
  • A
    Boulder Import Motors
    Jerry and his son Drew run this automotive repair shop. Everyone I have sent to him stays with him. They only do what's necessary even if that means nothing! And their charges are fair and reasonable. I have been taking my Mitsubishi to them for over 20 years.
    - Sue B.
  • C
    Jiffy Lube
    It was kind of disappointing. I got a coupon for oil changes. When I got there, they said that I needed to pay an additional $20 for the special oil for my older vehicle. I was not aware of that. I will not be going back to them. I thought they did a good job. It ended up costing the same.
    - Brian P.
  • A
    Pellman's Automotive Service, Inc
    I found Pellman's after a AAA tow truck driver mentioned them. Great pick for replacing starter in 98 Dodge Caravan. They are friendly, fast, knowledgeable and very competitively priced. No doubt I would use them again.
    - Richard J.
  • D
    Boulder Nissan
    The alternator failed on our 2000 Nissan Maxima. We had it towed to Boulder Nissan on Wednesday 6/04/2014. They finally called us on Friday 6/06/2014 with a quote of $560.00 and said our car would be ready on Tuesday 6/10/2014. Not hearing from Boulder Nissan on Tuesday we called and were told our car would not be ready until Wednesday 6/11/2014. On Wednesday Boulder Nissan finally called and said our car was ready but the bill had ballooned to $691.00 with no other work done beyond replacing the alternator. Bottom line: We were without our vehicle for 7 days and the final cost was $130.00 above the original quote.
    - colby c.
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Auto Repair Shops in Boulder

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