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Plumber reviews in Basalt

  • F
    This guy was working in my apartment building and parked like a jerk (in a spot assigned to someone else) and broke my tail light and then took zero responsibility and was HORRIBLY HORRIBLY rude about it. He was smiling at me widely and giving me the thumbs up mocking me while I was crying a face full of tears.
    - Kelly G.
  • F
    I would be very careful about using this company, and if you do, check your bill carefully. I was given an estimate for installing a tankless heater. Security camera footage showed the plumber was there for half of the 6 hours charged. Also, he ran the pipes directly behind the door inside of the closet, blocking off entrance to the closet! I had to make a second appointment to get the plumbing moved to the sides of the closet for which I was also charged! After arguing on the phone they recalculated the bill, but added "miscellaneous" fees, a 300% markup on common plumbing connectors, and sales tax to the second bill. I called again and spoke to Bridgitt, who started the conversation with, "I'm looking forward to you paying your bill today." Not worth the headache.
    - Tania D.
  • A
    Mr. Boyer came over on Christmas Eve day to help my husband (an electrical contractor) locate and thaw out a frozen pipe under the house. We have hot water baseboard heat and over 1/3 of the house wasn’t heating. Mr. Boyer was exceptionally professional and spent a good part of the day helping my husband locate and solve the problem.
    - Diane S.
  • A
    Excellent! Called them regarding water leak under my kitchen sink. They responded promptly, on time, Dan was very explicit in answering my questions. He very quickly replaced the cracked copper ilne, and very smoothly installed a new disposal per my request. He had all the tools and supplies he needed, he cleaned up the work area, and he made very sure there were no leaks when he finished and that the disposal worked well. I was very impressed and will call them again, if/when I need plumbing help. My former plumber just lost his work from me...........
    - Barbara B.
  • A
    It went very well.  I first called late Saturday afternoon when the kitchen sinks first backed up, but their service guy was already headed home (Rifle).  However, the person who answered offered the names of several other area plumbers he recommend which greatly impressed me.  Not wanting to pay weekend rates and appreciating his helpfulness, I decided to wait until Monday and gave them a call.  An appointment was made for that same afternoon.  They arrived as promised and took care of both problems.  The gentleman was very professional, took off his shoes, protected my wooden floors from the heavy equipment, and cleaned up under both sinks.  I would definitely use them again, and recommend them to my friends and neighbors.
    - Jim F.
  • A
    They were very friendly on the phone, and had one of their member at my place first thing in the morning. The gentleman was also very friendly and took the time to explain how the heater works and answered my questions.
    - Roger S.
  • D
    I used this company's online form to request an in-home quote. I received a call-back promptly to setup a date and time. The person at the office was easy to work with over the phone and we scheduled an in-home visit by a guy in the field so that the company could work up the quote. I scheduled the visit for a 90-minute window after I got off work.

    On the day of the visit the guy arrived at least 30 minutes early while I was on my way home from work; he called me at work after I had left and left a message indicating that he was ready for the home visit. I arrived in time for the 90-minute window to begin but the guy had long since left.  Half-way through that period I called into work to check voice messages and I got his message. I called him back straight away and he told me that his appointment was for 4pm and I corrected him that it was for 430 and I had been waiting for him-his response was that he was already too far away to come back. When I asked him if I could reschedule the appointment with him he didn't really seem all that interested.  He said that he didn't know if he would be the person to come back. We concluded the day with no inspection, no estimate, and no future appointment.

    Judging by the field guy's presentation on the phone I sensed that he had completed his previous assignment early and wanted speed up his visit with me as it was his last of the day so that he could get home early. He lived at least 45 minutes away from my home and at least another 15 minutes from the company office; I get the sense that this company is larger than just a few guys and contracts with at least one out-of-town guy to do their work rather than recruiting local help. Because this guy didn't follow the direction I provided to his main office and he didn't seem interested or capable of rescheduling the appointment that he missed, I am guessing that he is disconnected from what goes on at the main office and likely doesn't really care too much about the company he works for.

    When paying for service on my own home I am looking for a provider who cares enough about his work to show up on time and to be willing to leave his name on the work he completes.  In my experience with this company they dispatched a guy who didn't present himself as being capapble of satisfying this standard.  Consequently I am not doing business with this company.
    - d d.
  • A
    unknown
    - Kimberly H.
  • A
    unknown
    - William W.
  • B
    unknown
    - William W.
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Plumbers in Basalt

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