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Remodeling Kitchen And Bath reviews in Basalt

  • F
    Long story short is that RIchard is a nice guy when you meet him in person, and his website is decent with nice reviews so I felt comfortable hiring him for our small office space cabinets.  I really wish I would have done more research.  Here is what happened so it doesn't happen to anyone else... 
    Hired this company to build and install cabinets for our small custom office space.  Waited 1 week for "Shop drawings" which were chicken scratches hand written with sketched out numbers on our original plans - nothing to scale or site verified.  He took no on-site measurements other than the floor to ceiling.  Should have been the first RED FLAG.
    2 weeks later upon delivery cabinets - they were not square and put together extremely poorly with very noticeable nicks and scratches where melamine was actually broken off that he touched up on site with white paint - also very poorly.  Cabinet door "system" was a thin piece of PVC screwed to one of the cabinet doors. Slider board shelves varied from 1/8 to 3/4" and were not straight.  Door did not open properly.  Big Mess!  second RED FLAG
    When I originally refused the 2 slider board cabinets completely and asked that Richard and his installer take them back with them - the installer commented that what we received "is the best that they are capable of doing". VERY BIG RED FLAG!!! After expressing my concern of that comment to Richard he convinced me to keep these cabinets and promised that he'd come back and fix them enough to be usable in the interim while he builds new doors for the base and new slider board cabinets to replace them.  He did come back that weekend with a hand held router and although the slider spaces finally fit the 20" dimension originally given - none were straight.  I brought in a professional woodworker for his opinion and he said it was the worst that he had ever seen and that there was no way Richard is a custom cabinet builder. Photos are available upon request. final RED FLAG!!!
    I emailed Richard that same day to express how unhappy we were and he again promised that we would be happy with the rebuild and replacement of these cabinets and that it would be a couple of weeks for the replacements.  4 weeks go by and I do not hear anything...  (Space opened April 1st and our first event was 04/26).  Now the Owner of our company became involved and contacted Richard for an update and was told that he was on a deadline installing a kitchen currently and we would have to wait for the new cabinets until he could get to them on the 3rd week of May.  Which is this week so I called Richard today and was told that he is now delayed another 2 weeks on his Kitchen project.  We've paid for this project almost in full so there has been no regard on Richard's behalf to complete it.
    Our biggest company event for this year is being held at this space on 06/12 so I genuinely hope that Richard comes through with his promise.  If he does or doesn't I will update this post.

    - Jenn D.
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