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Internet Provider reviews in Aurora

Real People ~ Real Reviews ~ Real Results

  • I am pretty satisfied. I finally told them to take off the home security system. My price is now the same for each month. The prices kept changing and everything got messed up when I put the home security. I finally told them that I did not want the package with home security and we should get something different. 
    - Katherine H.
  • I had a lot of problems with Xfinity around Christmas time. It was the issue of what package. It was so messed up. If I had to grade them at that time I would grade them a D or F. I was really annoyed, and I was on phone almost every other day. They kept telling me a different price for the different package and it was really annoying. The cable is fine, and I don't have too many bad things with the internet. I was trying to lower the cost of my package deal, and they quoted me one price for the package deal and it wasn't the price. Every time we would go on, it would be either we dropped something, it wasn't included in the package, and it was just a total mess. I am still a little annoyed with them. The customer service should be improved, because I get different quotes from different people, not that they did not try to be helpful. I don't know if they have so many packages that nobody could tell me something straight, it was annoying. There was lots to be desired.
    - Katherine H.
  • We're very happy with that. The service is wonderful. What they promised and what it ended up being was two different things. That was very frustrating. They've done nothing good for us. The only thing that's good is their customer service. It's awesome. You can call them 24/7. We can get the problem fixed through phone telling me what to do as soon as possible. With issues of storms and snow, you have problems with watching TV series. We're okay with the packages. The selections of free movies are really not to my liking.
    - Diane L.
  • It has not been really well for the past couple of months. They have been trying to rectify it. Using them in future will depend on what happens to the service. For now, I am more likely to use them for the moment. To improve the service and get a better grade, they could take ownership of problems and provide better tech services. I don't know if the problem is the tech or the system that their their tech has no control over.
    - Shelley M.
  • I have no problems with them, I have about 3 boxes hooked up to cable. The service is fine, they are a bit pricey, but they deliver everything that they said they would provide. I don't have any disappointments there. A lot of their promotions are catered towards new customers, and you have to call to get the same promotion.
    - Diana S.
  • They told me that the agent that I spoke with on the telephone should not have represented the phone service the way that she did.  I requested that they listen to the "taped conversation", but as far as I can tell that was never done.
    They have been out several times to see if the internet speeds could be increased, only to tell me that they don't have fiber-optic in my area yet, and this is the best they can do. They have no plans to upgrade the wiring here anytime soon.  Basically, I have to live with what I have with no adjustment in the price.  This is basically a big company telling us to learn to live with it.
    - ANN R.
  • Connection speeds have been an intermittent problem all along. Initially, they asked Qwest to come out and check their lines to the house. Qwest did find a problem with their line and it made a minor improvement, but my connection speeds have been abysmal or worse over the long haul, most of the time with agonizingly slow video and sometimes failing to load pages altogether.Customer Service is mostly indifferent and unempathetic, often promising to look into an issue and call back. To date, I have never received any indication (caller ID or voicemail) that they have attempted to call me back.Unfortunately, it appears telecom providers in general enjoy a well deserved reputation of poor customer service. My own experience with several of them assures that by switching services, I would only be exchanging one problem for another, but with a contract and installation fees.If you're looking for an alternative to crappy telecoms, keep looking. Liberty Bell sucks as bad as any others.
    - Michael G.
  • I requested new service on 5/17 and installation was scheduled for 5/21. After learning from online reviews that Wild Blue's connection speed promises seldom meet expectations, I cancelled prior to installation, and was told there was no problem, that I would not be billed. However, looking over my credit card statement the next month, I found that they had, indeed, billed me for $149. (My experience tells me this is standard practice among telecommunications corporations.) I called the local number from my statement and it was busy several times in a row, so I reluctantly dialed the toll free number and navigated the maze of promotions and voice prompts. I finally spoke with an operator who began looking up my account. She sounded confused and conveyed a sence of complication with their computer system. (Again, I assert: Standard Practice). Finally, I asked her the status of my account and she frankly said: "I don't know. What's the problem you're having?"I explained to her that they had billed me in spite of the fact that I cancelled and had not received any services. She acknowledged an error (always in the telecom's favor, right?) and told me "Well, I'll have to escalate the claim to corporate", which by my extensive experience dealing with telecommunications corporations, means "we're about to obfuscate the issue beyond remedy."I offered my opinion that this should be a fairly simple issue;1. I cancelled service and was told no charges would apply.2. No service was performed or received.3. I was billed anyway, and am due a refund.
    The operator's tone became irritable and quite condescending (She must be irritated by her employer's apparrent lack of integrity). I was placed on hold once again and when she returned, I was assured the charge would be credited within 3-5 days. Whether or not that happens remains to be seen, but the bottom line is: I regret having given them a shot at my business.
    - Michael G.
  • I am not happy with the price but I am with the service. The cable and Internet service is great but the price of the high speed Internet and cable is high; it is almost the price of a car payment. I will use them again in the future.
    - Harry & Kendra B.
  • My wife recently canceled her Comcast service in Deer Park, Texas. When canceling, she asked the service representative specifically if there was anything else we needed to do and if we needed to turn in any equipment, specifically a cable modem we were using for our high-speed internet service. Devin said no, so we got rid of the modem, by now four years old and of little use to anyone. So we didn't return it. We were then very surprised when charges for the modem appeared on our bill, $50 for a $10 modem! I'm in the process of attempting to get the charges removed. Comcast is very unresponsive. Getting through their phone menu requires Job's patience and once you get someone on, the answer is there's nothing we can do. Important to know is we were willing to turn in the modem but were told not to. Now we're having a hard time getting the modem removed from the bill. I'm giving them a "c" for professionalism due to their unwillingness to work the issue and my need to threaten to get them to respond. Additionally for their willingness to send me through menu h*** in Colorado only to have to be transferred to their Texas division to work the issue. Oh, and for the surliness of the first customer service rep I spoke to. And for Comcast's inability to resolve the issue on first contact.
    - Stephen S.
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Internet Service Providers in Aurora

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