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Home Warranty reviews in Aurora

  • A
    Choice Home Warranty
    Not well at all. The rating above was for Choice home warranty, not the technician they sent to my house. The tech from 5280 came unprepared to do the work. I had a sink clog and he brought no snake. When he got here he was informed that I had just had my driveway and porch poured with cement that afternoon and that he would have to walk over a wooden plank that we had set up to get in and out of the yard. When he first entered the house he went across the plank but he went in and out at lease three time of which one time he walked across the fresh cement and left shoe prints. The garbage disposal was leaking and he replaced that but had to come back the next day to run the snake thru the drain. He did it the the basement clean out which is right above the washer and dryer which had clean clothes in them and he didn't even ask my kids to get them out before he started. Needless to say he got grease all over the clothes, the washer and the dryer. He uses a bucket to drain into and when he was finished he told my grandson to get rid of it, he didn't want it anymore. He left the mess in the basement and was gone before we got home. The basement stunk of rotten grease. It took my daughter most of the evening to clean it. This is the first bad experience I have had with a tech that Choice sent out and I hope it will be the last.
    - James T.
  • D
    Colorado Home Warranty Inc
    The issue that prompted me to review them, however, has to do with our air-conditioner.  We purchased this warranty specifically for our a/c, since no inspector would turn it on and check it at the time we bought our house (too cold outside).  We paid an extra $75 for the a/c warranty, on top of the $325 warranty.  When we realized our a/c wasn't blowing cold air, we called CHW.  They sent one of their contractors out (we had to wait over a week for an appointment), who said our system was low on coolent, but he didn't have any (our systems uses the most common - R410), and he couldn't get back out with any for at least 3 or 4 days.  I had specifically asked Kristy at Colorado Home Warranty if the company they were sending would be able to fix any problems they diagnosed.  In my opinion, when you wait a week to have someone come out and check your a/c, they need to be able to fix the problem when they come or within the next day or two.  I called CHW to complain, and Kristy told me the a/c contractor told her we had a very old unit that used an obscure type of coolant that was hard to find.  We have a 7 year old, 5 ton Bryant that uses R410, the newest type of coolant readily available anywhere.  Kristy agreed to send another contractor, and waive the $55 fee that we already paid the first one.  The next guy said we did not need coolant, and that our system wasn't adequate for our house size (again - we have a 5 TON unit for a 4 bedroom house, perfectly adequate) and that was why it couldn't cool properly.  Since both of these contractors told us different things, and neither seemed to understand how our dual-zoned system even worked (the 2nd guy started to take it apart telling my husband he needed to figure out how it worked), and neither could I find a website for and they both drove their own vehicles with no company logos, I decided to call a 3rd company at my expense.  I paid $100 out of pocket to Parker Heating and Air, a very reputable company with a website and reviews.  That technician explained that our TXV valve was not functioning properly, causing a split of 10 rather than 20, and not allowing the system to supply an adequate amount of coolant to cool.  This fix = $1,200.  Guess what CHW said when I approached them about covering it.....NO.  No, because it was not one of their contractors that diagnosed the problem.
    - Heather B.
  • F
    Choice Home Warranty
    We are dissatisfied with them.  The last two times we've called them they haven't come through for us.  We tried calling them just a week ago with regard to our refrigerator motor and we got no satisfaction there.  My dishwasher is old enough that it does not clean anymore.  What Choice Home Warranty does is contracts with a sub contractor in the neighbourhood.  The sub contractor that came out basically told us that he could put in a little arm here and that it might help a little.  I told him that the dishwasher was old and that I have to wash the dishes before I put them in.  In the end the original appliance repair company that they sent out backed out of doing it and they said they were not going to do the repair for us unless we paid them upfront because we put in claims for other customers of Choice Home Warranty.  In order to get that new alarm on the dishwasher this though doesn't fix the problem but does help a little.  It took me about six months going back and forth because the original appliance repair company would no longer work with Choice Home Warranty because Choice wasn't paying them.  Choice Home Warranty sent me a different appliance repair guy and I told him what I was going through with the other one.  He backed out too.  The long and short of it is that it took me about six months and I paid the appliance repair company upfront.  Choice Home Warranty did refund the money that I paid which was good.  Then I had a three year old hot water heater go out about a month ago and I called them on that.  I told them it was dripping water and they said they would send somebody out right away.  They did send someone out and of course I had to pay the trip charge.  That person put in the claim and then they called back.  They said the appliance repair guy said that it was leaking from the tank and since my hot water heater was only three years old, my hot water heater doesn't cover it.  I called them one other time and this was about six or eight months ago because my refrigerator was not keeping the stuff cold though it's all the way turned up.  They sent a guy out and I had to pay the trip charge on that again.  He said that it was old and I had to pay for that.  I called them last week and said that the old refrigerator is working well and that I paid for a new gasket for 100 bucks.  I checked my warranty agreement and spoke to Choice Home Warranty.  I told them that the refrigerator motor has started making a racket and asked them if I had to wait till the motor goes completely dead.  They said I would have to wait until the motor goes completely dead.  Basically they've been useless to me.  If he looking at one appliance it cost me $45 trip charge and if he's looking at two appliances it cost me $90 trip charge even though its one trip.  Their pricing is not bad but I do have the differences because for the more expensive ones you don't have to pay a trip charge.  They always call me to back to check if I've been contacted by a sub contractor so they are efficient about that.  Their service is good but it's just that the contractors are lousy.  My warning to people would be to read the small print.  They follow up with me too.  They are not professional and you don't get a clear idea of what they are selling you when they sell it to you.  I would never pay them again and I would encourage friends not to spend the money as well.
    - Randy R.
  • A
    American Home Shield ��� Home Warranty
    We have a home that is over 30 years old and things are falling apart. Signed up with AHS through Wells Fargo Mortgage and haven't regretted it for a minute. Money saved has been incredible. The replacement of our AC compressor, alone, would have been well over $1000. Well worth the monthly payment and the small service charge of $60. All the vendors they use were friendly and professional. People just need to know in advance what their plan/contract covers. NO complaints and I recommend them to friends.
    - Patricia C.
  • A
    Choice Home Warranty
    Very pleasant experience! Service was performed very well and easy to get done!
    - Damisha E.
  • A
    Choice Home Warranty
    Excellent.
    - Deborah C.
  • B
    Choice Home Warranty
    Not well. Serviceman did not install correctly which caused dishwasher to backup. We had to pay addl fee to get it corrected. Also had to refuse the return of the original serviceman via argument.
    - Ree T.
  • D
    Choice Home Warranty
    excellent work
    - Latchman G.
  • A
    American Home Shield ��� Home Warranty
    That turned out pretty good. Scheduling was easy. The work that was done was okay.
    - boon N.
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Home Warranty Companies in Aurora

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