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Home Builder reviews in Aurora

  • A
    Colorado Builders Corp
    Overall the Job couldnt have came out any better, from the minute I first met Richie and he informed and walked me through the whole billing and insurance steps I knew everything would be great. The office was great at responding when I had any billing questions Charlene and Pickelo definitely handle any and anything that comes up.
    - Daisy S.
  • A
    Ace Construction LLC
    It all went perfectly. Lance & his crews are thoughtful, clean, punctual, diligent & professional. Lance is "our guy" when we have needed work done in the past & will be our first choice for future projects!!
    - Patty P.
  • A
    Dk Construction
    David was willing to listen to what we wanted for the room. He took our design and also gave a little input on the best side for the door and the closet. I am really satisfied with the room and the room looks really nice. I have gotten many compliments on the finished bedroom. We still have an unfinished basement, and we will be using his services again! He would always show up on time and finished the project on schedule.
    - Rossaline S.
  • B
    HR Contractors
    Overall Harry is a fine gentleman and what he touches is high quality, and the negotiated prices of work was very fair. There were issues with responsiveness and timeliness when he became busy with other work. Electrical and kitchen subcontractor were very good. I would have provided an A for quality but the painter subcontractor he hired dragged this down. The painter's work was a disaster with over pray and inconsistency. Overall for HR Contractors, good.
    - David J.
  • D
    They are supposed to reimburse us for some stuff so we are still waiting. The repairs were fine but we are still waiting on some stuff. They are supposed to reimburse us on the plumber visit because it was something we complained about in the first year. When they get the work done, it is done well but it takes a long time to get the work done. They don't hardly ever reply to calls. It got done eventually but it was a hassle.
    - Keith V.
  • A
    Aaark Total Home Services
    The first thing I want to say is how punctual everyone has been.  I've never been left wondering if anyone is going to show up.  The one time someone was going to be late, I was called and informed.  This is priceless.

    They have also worked very hard to clean up after themselves.  I don't have to follow them with a broom and dustpan.  They've laid down plastic as needed and taken it up after the job.  I have asthma and really appreciate this.

    There are three phases to this job, all intertwined:

    1) Install washer and dryer in the mudroom - this has been completed.  This phase included punching a doorway through the back of a former coat closet and building a pedestal for the washer and dryer.  I am very happy with the work that was done.  They even took a piece of drywall in to have the paint matched.  The mudroom is completed, works like a charm, and looks great.

    2) Remove part of the ceiling in the basement family room, install plumbing and electricity to mud room above, remove popcorn texturing and refinish the ceiling - ongoing.  This is the really messy part of the job.  The ceiling has been repaired and the popcorn texturing is gone.  Today, the crew will apply the final coat of zero-VOX paint.

    3) Install a shower in the Master bath - ongoing.  Now that the washer and dryer have been removed from the Master bath, I want a shower reinstalled.  This part of the project has yet to be truly started but AAArk did clean up after removing the machines. 
    - Penny R R.
  • F
    We purchased a new home from Alpert Custom Homes in June of 2012 and we had an absolutely terrible experience with the last 90 days of construction and the closing. In an effort to maintain fairness and establish validity in our review we refrained from posting our opinions immediately ? we were very upset and didn't think it was the best time to rant about our experience. Also, there is a one year warranty period promised by Alpert Custom Homes and we thought this may be an opportunity to mend the relationship and sway our opinion.

    It is now over a year since our move-in and the opinions have only gotten worse. I will attempt to be brief in describing the experience as there is so much to speak to, but I imagine this will turn out quite long. If you don't have time for the messy detail the last paragraph summarizes our feelings.

    To begin, we had several issues leading up to the closing. The Alpert Homes representative failed to articulate to us that a drainage grate would be on our property and that our back yard would be nearly uninhabitable in that it is sloped to drain the community?s water through our yard to that grate. The representative also promised us that a fence was included in the cost of landscaping which we came to find it was not ? we had to pay extra have one installed. Despite several complaints we were simply put off and/or ignored by Alpert and no effort was made to compensate us for the issue with the grate.

    Leading up to closing there were delays on the part of the company setting up the mortgage (a company that was recommended by and works in partnership with Alpert Custom Homes). Alpert threatened to take the house away from us and list it for sale to another buyer despite this delay not being our fault. Understandably the builder does not want to incur costs to 'float' the house but it is essential to note that this is a matter of two weeks of delay in which we received this threat - when we started the home buying process the estimated completion was August, not June. We were moving in 2 and 1/2 months ahead of our schedule and planned finances at Alpert?s behest, but he could not wait two weeks before threatening us.

    As illustrated by the situation to this point there were many tense feelings in the room at the closing but there was no need to have things escalate any further. With this in mind it was striking when Mr. Alpert arrived at the closing in a t-shirt and shorts and proceeded to pick his nose, burp, and sigh repeatedly through the length of the process. I wish that was some sort of comedic exaggeration but that is actually what happened ? we were hoping for some degree of professionalism especially considering the circumstances so far. After the closing was complete and we had the keys Mr. Alpert decided that we need to
    ?clear the air? about what happened and proceeded to blame us for all of the difficulty. The sale was complete, there was no need to rehash the hard feelings and even less to try and make the customer (us) feel as though the hardship was our fault. This directly contradicts presenting yourself as a customer satisfaction oriented business. There is no value to be gained from blaming your customer after the sale is complete. This was the point I referred to above where we elected not to write our review because the anger we felt would unfairly bias the opinion.

    Now we've given them a year to stand by their warranty promises and perhaps show us that they really are a customer satisfaction driven company. Unfortunately this too has proven to be an utter mess. We have had a list of about 10 items to fix since the first follow up at day 30. As of today exactly 1 of them has been addressed (so the items were ignored through the 30 day, 6 month, and 1 year warranty check-ins). Alpert Homes has repaired 2 other things but these were things that their workers broke after move-in to begin with. Our yard that we complained about in the beginning has turned out to be a bigger mess than ever expected. It seems that by ?drainage? they meant a river would be flowing through our yard with the slightest amount precipitation. We have a huge mosquito problem and our pets have gotten ill from the standing water that results from our poorly formed yard. We've made repeated complaints over the course of the year only to be brushed aside again and again. It seems this will be another cost that we will have to cover depending on what action the HOA suggests.

    Please, to anyone who is reading this and considering buying a home, think long and hard before choosing Alpert Custom Homes. He will promise you that the customer (and by proxy their reputation) is their first priority but this is not the case. The
    first priority of Alpert Homes is your money. Expect no concession on any problems with your home or any issues that delay their payday. We've come to suspect (and subsequently verify) that they've treated us differently since the argument at closing. Our neighbor has had his 30 day warranty requests completed immediately as opposed to our warranty items that have been
    outstanding for over a year. So, not only do they not care about their customers but they?ll also harbor a grudge if you disagree with them. We endured an extra cost to pay for Alpert Homes being a ?custom? builder with a 'great' reputation for customer service, but don?t be fooled - they?re just another money driven builder. Whatever goodwill and respect Mr. Alpert Sr. may have built during his career as a builder is now being destroyed by the next generation.
    - Michael G.
  • A
    Everything is going very well so far.  We are still in middle of rebuild work.  We had to change the scope of work several times during the rebuild phase and they are always willing to listen, come up with another plan and they are so accommodating.  They communicate very well.  We have been treated as we are the top priority project amongst all of their work.  And I am sure they treat each client that way.  I would strongly recommend BluSky for any restoration work.  Their estimator, Nate, is especially great at working with insurance adjuster to get the most claim for his clients.
    - Hiemi H.
  • D
    BND Enterprises
    They were not on time and I am still having trouble with the install. It is leaking from the sky lights on both of the bathroom and in the closet. They warped a new addition that I had previously as well. They installed a wrought iron door and a door that you could look out and not lose a lot of heat and they did not do this right either. The heating and air conditioning does not extend to the new addition like it was supposed to. He made a commitment to my wife who was in stage 4 cancer and he failed to follow through.
    - Larry M.
  • A
    Kellar & Associates LLC
    It was a good experience Kris provided a schedule with his estimate and guaranteed his price to us upfront. The price was easy to read so that we understood exactly what we were being charged for vs the other estimates were just one price so we didn't know exactly what the price included.They ended up hitting expansive soil underneath the addition in the back that they took care of as part of their price without any interuption to the schedule. They ended up completing the work two days earlier than they told us and we didn't get charged one additional dollar even though the project hit a couple of unforseen snags.
    - Holly B.
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Home Builders in Aurora

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