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Chimney & Fireplace reviews in Aurora

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  • I called a total of 5 times during normal business hours and no one ever answered. I left 2 messages, never got a call back and sent an email through their online form and that too was never answered. I can't tell you how they did because they never even answered the phone. Maybe if you're lucky enough to win their attention, you'll get good work, who knows.
    - Lanny G.
  • Faraday employees did everything from design, getting permits, getting inspections, and even an electrician, they started when promised and finished when promised. The inspections caused some hold up as City of Aurora has lots of building going on; all inspections found no exceptions. The Faraday crew was affable, kept me informed about what was going on, and went out of their way to make sure the construction work didn't interfere with the daily household operations.
    - Charles S.
  • When I made the appointment, the owner was responsive and polite and was able to work me in within a few days. However, no one showed up for the appointment. We really needed to get this taken care of and we scheduled our whole day around being home for the appointment. I called and left a message. The owner called back a few hours later telling me he didn't know why his tech didn't show up and saying he hadn't been able to get ahold of his tech all afternoon.
    - Temry J.
  • They were efficient and got our fireplace looking great. However, I purchased the deal through Angie's list for $199 but the company said it was only $149... So I basically paid $50 more going through Angie's List instead of just working with the company directly. That definitely irritated me. But it seems to be Angie's List's problem, not the fireplace company.
    - Molly G.
  • Company was totally unresponsive. We submitted preferred available times and dates as requested. Those passed with no contact. Left a voicemail asking for a call back. Never received any contact from company. Canceled service.
    - Tom R.
  • The gentleman that came out did his very very best to see if he could do anything for me, but there was no result because my fireplace actually needed repaired, not tuned-up. They gave me a referral and I will happily recommend them in the future.
    - Susan S.
  • The service was performed by a highly skilled expert, Carl Buchan. He took out all of the ceramic logs and carefully cleaned the entire interior, as well as the badly soiled glass. He taught me a very important lesson about the proper cleaning of the glass with a special high tempered glass fireplace cleaner, specifically for gas log fireplaces, available at Home Depot and Lowe's. He vacuumed, polished and artistically re-installed the ceramic logs. Now the fireplace appears new, and it works perfectly.
    - Margaret S.
  • When we bought our house over 12 years ago it had a gas fireplace that we couldn't get started. This year we finally decided we wanted to use it. Jacob arrived on time, was professional, and took the time to answer all of our questions. He took the fireplace apart, cleaned all of the major components, put them back together, then tested and made adjustments to ensure everything was working properly. We love having a working fireplace and we're kicking ourselves for not having called a long time ago!
    - Joshua W.
  • Very well. We requested a quote for repairs to be made. (This was expected - we were not surprised at the need for a repair). The tech cleaned the chimney, did a very nice job cleaning the fireplace doors, and had a dropcloth down the entire time. We requested some additional quotes for other services (vent cleanings, etc). These will be performed after the house is painted in the spring.
    - Emily J.
  • It was great. The serviceman was on time, and was able to determine there were no longer any animals in the chimney (except for the barbecued one in the fireplace! Oops!). He capped it, and gave me a thorough report about what was needed. He also cleaned my gutters as well! Honestly, I was pretty shocked when he told me the total (I thought it was pretty expensive!). But I was really pleased with the work, and very relieved NOT to have any animals crawling into my chimney any more! I would definitely call Chimney Sweeps again.
    - Heidi V.
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Chimney And Fireplace Contractors in Aurora

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