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Chimney & Fireplace reviews in Arvada

  • D
    $20K Project, but we felt like $5K Customers  We chose System Pavers for the quality of the product and quality of the installation - Both were outstanding, although we had to request portions be re-done as they were not done correctly the first time. Each time we made a request for correction, the project manager agreed and had the correction done without hesitation - Having a project manager, we feel these mistakes should have been caught and corrected without us asking to do so. The sales team is the reason for the 2 star review. Our sales team member quoted multiple things that were not done and our overall price never changed. The sales team member incorrectly measured the grade which required an additional step that we were forced to pay for. See below for the details on the issues we encountered. We went to the show room for our scheduled appointment to select colors/stone options only to find that the sales team member would not be able to make it as he was out on another sales call instead. Our sales team member provided no information to the other sales member who tried to help us make selections. We needed help color matching a patio that was already installed along with making sure our selections would be compatible with the stone work on the exterior of our home. We were incredibly uncomfortable making a selection without the sales team member who understood our vision. We were told that we could either make our selection that day, or make another appointment some other day - The show room is only open M-F and we already took time off work for our scheduled appointment. We had a scheduled visit where both the sales team member and the project manager would be present to ensure our design/quote could be completed for the quoted price. We understood that this was necessary so the sales team member could explain his rendering and what we were quoted for so the project manager could successfully execute the design. Once again, our sales team member was unable to make the scheduled time and the project manager was unsure on some aspects of the design. We walked him through all the items we were quoted for and he assured us that it was going to look great. We were given a quote that included some features that we ended up having to fight for, and inevitably pay for at an additional cost to our original quote. We had to pay for a third step because the sales team member didn't properly measure the grade - We were told that the grade would be taken care of by building up the back of the fire pit patio, but the project manager instantly realized that it could not be done that way for safety. This could have been completely avoided if a project manager were sent out immediately after a quote was given, not during day 2 of the work several weeks later, or if the sales team member were present during the earlier appointment he missed! We also were quoted for the completion of a retaining wall and the cost for those materials. Not only were the materials not ordered, but the project manager stated they could not complete another contractor’s work. We argued that the completed retaining wall was part of our quote and was shown on the rendering completed by the sales team. This was product/work that were included on our quote, but we were assured we weren't being charged despite the fact that our quote price never decreased. We also discussed and were assured that the area between the previously installed grass and completed patios would be finished. When we discussed this with the project manager, he explained that they do not do landscaping - Again, this was in our quote and shown on our rendering, yet the work was not done and our price remained unchanged. Lastly, we were quoted for a cover on the propane tank that doubles as an end-table. Again, this item was supposedly not in our quote and we were asked to pay for it. Ultimately, they ordered the cover and told us we would not have to pay for it, but we have yet to receive it and the work was completed over a month ago...
    - Stephanie W.
  • A
    Our project turned out absolutely beautiful! Kyle took our ideas and put together a layout and a plan to make it a reality. Troy our Project Manager stayed in close contact providing progress reports and made sure all my questions/thoughts were addressed. The System Pavers crew knocked the project out in 3.5 days!! Incredible! These guys worked so hard and are perfectionists. We are extremely happy with our extended patio and fire-pit. System Pavers - A good choice, Definitely!
    - Randy W.
  • A
    The chimneys were cleaned and the "rock chimney décor" was rotten and we could not repair it to allow the flashing to seal and prevent leaking so I had the rocks removed. they did a great job and they were priced fair. More than I expected due to the bad "chimney rocks" I have no clue on when this was done & do not remember the price exactly - sorry but I would call them and use them again!
    - Victoria G.
  • A
    I couldn't believe the base of knowledge their service tech was able to share when he came to clean and inspect our chimney. He had a history as a fire fighter and his knowledge of fire safety was very reassuring. He was prompt and generous with his knowledge of chimneys and fireplaces.
    - Suzanne S.
  • A
    A+ rating. Doug was super knowledgeable and gave us maintenance tips for the outside unit that we were not aware of. As far as a service technician goes, Doug is really, really good. Knowledgeable, explains things in great detail and it was information we needed to know. I'd request Doug specifically if we have any further issues.
    - Tom F.
  • D
    They were quick to respond to make an appointment. It was no rush and I let them pick any time that was convenient for them and me, which was set the next day at 2:00. Its a vacant house with no furniture. I drove the 1/2 hour drive to be there at the appointed time and waited. At 2:35 they called to say they were running late and could be there at 4:00. I said forget it. I am going home. So I headed home which is another 1/2 hour of my day. On the way home, the owner called to say another job came up which they put ahead of me. So that didn't make me feel any better about wasting my time. He also said the appointment was a window, not a definite time, but that was brand new information to me, as with all vacant homes and a time 'window', I ask for a notification call so I don't have to sit doing nothing in an empty home. They could have called and rescheduled before I drove over there to sit and wait. Maybe their service is fine, but I don't need to find out. Angie's List was great about getting my money back and finding me a comparable deal from someone else.
    - Merlyn K.
  • A
    They were running a little behind schedule but communicated this promptly and politely asked if it would be a problem. Service man was nice, efficient and did not leave any mess. He communicated the issues & showed us photos of the inside of chimney. We have an appointment to speak with rep about options for repairs. My only suggestion would be for the company to provide their serviceman with better method to take & view the photos, as he was having problems with his phone.
    - Brenda Q.
  • A
    Ben and his team were great to work with. They all were professional and friendly. Our remodel was completed on time, paying special attention to protecting our floors, windows, furniture. We couldn't be happier with the results and will be using All About Awesome Construction for future projects.
    - Bethany K.
  • A
    They were excellent. I called in the morning because I had a raccoon in my chimney and they were able to come out the same day. They were able to get the raccoons (mom and 4 babies) out of the chimney without hurting any of them and then put a cap on so that they couldn't come back. While Karen was there, she told me that the chimney should also be cleaned and showed me how I could tell if it was dirty. After all was done, I was VERY pleasantly surprised that the bill was less than $300 when I was expecting it to be double that. I can't say enough wonderful things about the quality, value, expertise and responsiveness of Elevations' team of professionals. They are coming back next week to power was my TREX deck
    - Federico C.
  • A
    Absolutely STUNNING!!! I am serious, this is an old builders grade gas fireplace that I have had cleaned before, but, I don't know how or what Dillon did but this fireplace looks like NEW! He redid some of the stuff inside and saw that we had a bad switch and changed it. I was thinking of replacing at some point, but honestly I have never seen this fireplace look this good! Also, Dillon was the nicest most efficient guy, what a pleasure.
    - Claudia F.
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Chimney And Fireplace Contractors in Arvada

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