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Car Inspection reviews in Yucaipa

Real People ~ Real Reviews ~ Real Results

  • This isn't the first time we have come here for work on both cars we own.
    We took my Toyota Tacoma in to have the brakes looked at for severe squeaking.  I thought we might get the runaround about needing to replace or grind the rotors.  Instead they showed me why they were squeaking: The last place I went out break pads on that were too big.  They said it would be fine and that I didn't need to change my pads or anything.  They recommended  a couple of things, but did not say I "needed" to do anything. 
    These guys are honest and prompt.  Will come here for all my car needs in the future.
    - Samuel Y.
  • Our clutch went out on our Volkswagen Jetta.  We knew that it was going to be pricey, but we were pleasantly surprised at the quotes given to us by Exclusive.  They actually had to replace the fly wheel, which is what caused our clutch to blow out.  They shopped around and found the parts needed and gave us a great deal on a service that could have broken then bank.  They also took the time to look over the entire car and note anything that may need fixing in the future for free.  If we ever need work on a car, we will be going to Exclusive.  
    We are so pleased to have found an honest, reliable, and friendly mechanic shop in our area.  Thank you so much for being so friendly.  Brittany was especially helpful through the whole experience.
    - Samuel Y.
  • We had an air conditioning go out on a Friday afternoon,  in our 2002 Honda CR-V. That weekend I  found Exclusive Auto online. It happened to be about 3 miles from my house and though hesitant to try a new Auto Repair Shop, I emailed them on Sunday afternoon, explaining my problem and requesting an appointment. Monday morning at 7:00 a.m., I received a call from the owner of the shop regarding my email. Throughout our conversation he put me at ease by his friendliness, ability to explain himself well, and his patient attitude. He was kind enough to take all of the information over the phone and had all my paperwork done and waiting for me, when I dropped our car off 45 minutes later. To my surprise the shuttle was waiting to take me home, the moment I walked out the door,  and I was home by 8:00 a.m.

    The initial inspection was free, and after that we were called at each step in the process, with detailed updates of what they had done and why. Every question was answered instantly and in a very well-informed manner, and things were explained in a way that anyone could understand. Nothing was done without our consent. Understanding that we are on a budget, the shop was helpful in giving us different options and suggestions to try, to cut the cost of labor and parts, where we could. For the first time EVER, we felt like we weren't being scammed by a mechanic. Our car was done by the end of the day, the air conditioner worked perfect, and the final bill was less than we had initially feared.

    Every interaction with each person on the phone was friendly, informative, and helpful.  Two days later we received a follow-up call from someone at Exclusive Auto, wanting to make sure we were happy with our air conditioning...awesome. About a week after that, we received a thank-you card in the mail from Exclusive Auto, letting us know they appreciated our business.

    As a woman, I usually have my husband deal with our car issues. This was the first time that I felt like I was being treated fairly and respectfully from an auto repair shop. Both my husband and I were impressed with the service we were provided with at this establishment. Exclusive Auto goes the extra mile to make you feel like a valued customer. We were also impressed with the cleanliness of the garage, the knowledgeable and skilled master mechanics, and the timeliness in fixing our problem.

    A few weeks after this incident, my husband and I attended a free Car Clinic, provided by Exclusive Auto as a community service, for anyone wanting to feel a little more knowledgeable about his/her car and a little more confident when taking his/her car in for service. This class was provided on a Saturday, in which the owner and a small crew came in on their own time. It was very informative and helpful. The information we received during this clinic, has insured that we will look no further when we are need of car services again. 

    We believe this company has been built on a foundation of honesty, quality service, and dedication to it's customers and community. The owner, Mike, has made it his mission to also give back to his community in many ways. Finally, we believe we have found an honest AND skilled auto repair shop!
    - W A.
  • Fast and dependable service.
    - Ron H.
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Car Inspectors in Yucaipa

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