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Real Estate Agent reviews in Yorba Linda

  • A
    Bill Arseneau - Realty ONE Group
    Bill was referred to me by a long time friend of mine who had worked with him previously. Being a first time buyer, I had a ton of questions, wanted to see many places to truly figure out what was the best fit for me, and took quite some time to get there.  Bill was knowledgable and professional, as well as patient and supportive through this entire process.  He was also a pleasure to be around.  I never felt he was pressuring me, and I always got the sense that he had my best interest in mind.  Members of my family would sometimes go with us to look at places, and unprompted, they would share similar opinions.  Bill was always available for my calls, emails, and texts and was quick to respond.  When I finally found the place that was right for me, I was nervous about going through the escrow process.  Any time I had questions or concerns, I called Bill (numerous times in the beginning) and he walked me through it.  He helped make that part of the process as painless as possible and we closed without any issues.  I was so excited the day I got the keys to my first place, and Bill was there with his great sense of humor, warm enthusiasm, and a housewarming gift.  He helped make that a great memory for me.  I think really highly of Bill not only for his experience, knowledge, and professionalism, but also as a sincere, down to earth, and caring person.  I recommended him to a friend last fall, who he was also able to help in a really short time frame.  I wouldn't hesitate to recommend Bill to friends and family, and would definitely work with Bill again in the future.
    - Kelly S.
  • A
    Keller Williams Realty
    An excellent experience. Agent Stewart is an excellent representative for Keller Williams. As previously stated, Mr. Stewart performed an in-depth comparative analysis to determine the ideal selling listing price resulting in a full price sale. The house sold within 3-weeks. He prepared all requisite RE documents, kept us apprised of all inspection findings, kept us informed of buyer activity, made recommendations to ensure the house is ?show? ready. He personally hand-delivered initial and closing RE documents to us. His efforts and attention to detail was as expected ? impeccable.
    All Keller Williams services (i.e., Sales, Escrow) were in sync throughout the listing and selling process.
    - PETER R.
  • A
    Shelly Smith, Realtor
    I have worked with Shelly purchasing and selling multiple properties.  Shelly has been great to work with during all of these transactions.  She makes herself available during nights and weekends.  The processing of buying and selling properties can be very stressful, Shelly remains calm during these situations which helps me remain calm as well.  She has done a great job helping me stage multiple properties and her suggestions about repairs and remodels before listing properties has been invaluable.
    - Leslie O.
  • A
    Terry Hunter Hunter-Broker
    Terry successfully closed our short sale with $10,000 cash to us from the lender, even though we were not really eligible for any money at all under any lender guidelines. As a General Contractor for many years, I know how much effort goes into getting short sale approval, so I can only imagine what it took to get the extra $10,000 for us in our case!  I realized that we did not fall under any programs that provided money to the seller at closing, because our first loan was being paid off, and only our second loan was short.  So, I am grateful and ASTONISHED that he pulled it off and got us nearly 30% of the net proceeds.  The second lender really got only a pittance toward the money they were owed.  Don?t know how he persuaded them to allow us so much, but I am certainly glad he did!
    I remember our first meeting with Terry, my wife,  and my wife?s parents at our kitchen table, and the tears in Terry's eyes as the entire family discussed what had to be done.  When my construction company ?hit the wall? in the housing market crash, there came a time when we simply ran out of money.  This was all very h****** my wife, and when it all came crashing down, it took our long marriage with it.  Then came the bankruptcy, and then her finally having to leave her home of many years to go into a rental.  It has been just too much for her to bear, and I appreciate Terry?s patience and professionalism as he steered us through all of this.
    Terry?s dedication to us was what delayed the bank?s start of the foreclosure and also got us the $10,000.  My wife didn?t have a job at the time, and so it was absolutely critical that we were able to keep her in the home for as long as possible, while I tried to rescue my company and she tried to get a job.  When the sale finally closed, she fortunately had found a job, and  we also had the $10,000 Terry got for us from the bank.  The extra time in the home and the $10,000 cash was what made the move-out possible for her.  How different Terry was from the agents he replaced!  All they wanted to do was to badger us into selling to their own investors right away, while Terry worked with us for months & months to delay a sale.  He said during the bankruptcy that we were going to ?aggressively do absolutely nothing? until the bank woke up and came after us.  That approach bought us the extra time we so desperately needed.  
    The main thing Terry did for us, though, was to actually CLOSE our sale.  If that had not happened, we would have had a foreclosure on our credit and we wouldn?t have gotten a single penny when my wife was forced out of the house.  I know that most short sales do NOT close, but Terry made sure that ours did close!  Terry said up-front that ours WOULD close if there was any possible way.  I have seen a lot of real estate contracts, and I read the one he wrote up for us carefully before I signed it. It was AMAZING? don?t know how Terry ever convinced the buyer agent and her buyer to sign it.  For sure, I wouldn?t have signed it if I had been the buyer (and I don?t know anyone besides these buyers who would have signed it, either).
    First off, they clearly paid a premium price for our home.  Then they agreed they would still buy, even if the appraisal for their loan came in as much as $30,000 lower than our contract price (Terry didn't want an appraisal lower than our high contract price to "crash" the deal).  Then they agreed to pay up to $20,000 more than our contract price if the short sale bank?s appraisal came in higher than our contract price.  So, the buyers might have had to make up an extra $50,000 in cash, plus their normal downpayment.  Wow!  They also agreed to the provision for us to get cash (which turned out to be the $10,000 that we actually did get), even though their agent knew that getting us any money at all was probably next to impossible. To top it all off, Terry had them open escrow right away and put in their $20,000 deposit right then, and not when the short selling bank gave its approval.   The buyers also agreed to remove ALL of the contingencies, except the appraisal contingency, at the same time they signed the contract, and not days later (doing it later being the usual approach).  They agreed to remove the appraisal contingency in 17 days.  When they delayed in removing the appraisal contingency on the 17th day, Terry got their compliance by putting our home back in the MLS, saying that the buyer was in default, and that we could sell to anyone else without any prior notice to the buyer. When the buyer agent saw that, the buyer quickly removed the last contingency the next morning after our home went back into the MLS.  
    So, with the removal of the appraisal contingency that Terry forced by putting our house back on the market, all of the contingencies were totally removed within about 20 days after we signed the agreement.  As Terry pointed out, most agents handling short sales don?t do any of these things until AFTER short sale approval, which usually takes at least 30-45 days.  By then, the buyers are irritated with the delay and often cancel out about the same time the lender makes its first offer.  I guess this is why so many short sales fail? they?re just not put together right in the first place, and they don?t provide enough time to get lender approval.
    Terry was watching out for us, though, and negotiated an astounding 120 days for him to get lender approval, instead of the usual 30 to 45 days.  Good thing, too!  On the 47th day, the buyers tried to cancel, saying that we would NEVER get the lender to give us any money, and so there could never be any lender approval of our short sale.   They asked for their $20,000 back, of course.  With most short sales, this would have been the end of the story (and the end of US getting any money, too? the foreclosure sale was scheduled for only 6 days after we finally closed escrow).   If this sale had cancelled, we would have been toast!  
    Because the contract Terry wrote up on our behalf was air-tight, with all contingencies already removed, he calmly told the buyers that we still had 73 days to get lender approval and that if they cancelled, they would leave their deposit behind.  They decided to stick with it, thankfully, and ultimately they did close, and we got our $10,000 ?moving money?.  I don?t know another real estate agent on the planet who would even dream of writing up a contract that favored sellers as much as the contract Terry wrote for us did.   And getting it signed by the buyer?? Forget it! 
    It was Terry?s unbelievable contract that took care of us, but I also appreciate his calm and professional approach to my wife?s reaction to the extreme stress she has been under.  For myself, I wouldn?t want to go through something like this ever again, but if I ever did have to, I would make sure that Terry was on my side.  I recommend Terry to EVERYBODY!
    - Vito B.
  • A
    Certified Inspections Northwest
    - Jaime G.
  • A
    Stefanie Leal, REALTOR
    She is very hardworking, dedicated, not pushy, and results oriented.
    - Christy B.
  • A
    The Born Solution Real Estate Services
    Suzette showed up many houses and condos.
    She helped us limit the selections
    and was very well informed about the
    real estate market.
  • A
    Kathryn Kampman
    Excellent.  She was great at showing us homes that met our requirements.
    - Lori S.
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Real Estate Agents in Yorba Linda

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