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Auto Shop reviews in Wrightwood

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  • Mike is a tire expert.  In addition to the big names there are hundreds of brands out there that none of us have ever heard of.  Mike knows them all.  He's perfect for a guy like me who wants as much (anything, but in this case tire) as I need but not more than I need.  He won't sell you a tire he thinks is inadequate and he won't try to upsell you to something more expensive or more features you'll never use.  His warranty can't be beaten: if you have trouble, bring it back and he'll make it right.
    About price.  Just out of curiousity I had him give me a price on some Michelins I'd seen on sale at Costco.  He quoted me the same as Costco's regular price (without the $70 off a set of four sale).  No telling what he might have done if I'd mentioned Costco, but either way that's hard to beat.  
    - Daniel S.
  • I, due to personal family strife, found myself with my husband back in Kansas in 2010. My head gasket blew while I was visiting. My husband and I researched various mechanics in person in the little town in which we lived. We met Larry West, visited with him in his office, and discussed our concerns and feelings as though he was qualified enough. After stating that when the time came, we would want to purchase a ?low mileage engine and transmission? from one of those Japanese websites. The claims are that they guarantee the parts have no more than 50,000 miles on them. We felt that he was the man for the job. He stated at that time that he had used these websites before and had great success with them. We didn't obtain a written estimate due to the fact that at that particular time that we were not ready to start the job financially. 

    The gears of my life took a radical turn, as my husband passed away rather suddenly. I returned to California at which time I called the mechanic to inform him of my situation and that I was ready to start the job. He stated that price and quote would be what he originally stated. I certified him a postal money order the cost to cover both the engine, transmission and the labor in May of 2011. 

    Time moved on, he would report to me, but only after my repeated attempts to track him down. I needed and deserved an update on his progress. After about 6 months I realized I was getting the run around. Some problems were to be expected but also got the low down regarding his personal problems. He would give me excuses with the problems he was having, but over the course of many months my suspicions grew stronger and stronger. He stated that he brought it to a friend?s shop to have the transmission rebuilt, but little did I realize at the time, that he hadn't bought the transmission.  After requesting now about 10 times, he had not given me any paperwork. This went on for a total of 2 1/3 years. I then filed a complaint with Consumer Protection out of Wichita, and it was only then that they lowered the boom on him that he finished the work. 

    Being that the car sat there for two winters, it suffered immensely; the paint cracked, my tires rotted. And due to his lack of honesty, I lost my deposit on a car transporter. Being that he continued to tell me that the car would be complete in 6 weeks, I had lost money from paying money for car insurance to keep it active. Being at such a distance, I was a disadvantage. But with the help from family members, police department, and Consumer protection, I felt reassuringly insured. AT one point when the policeman drove by to see if the car was still there, he advised me to get the car out of there with the fear that he would place a lien on my car. But being that the job was not finished I did not want to remove the car. It was after Consumer Protection gave him 30 days to respond and submit all paperwork to them was I given any satisfaction and clarity of the work; this was the first time I received any paperwork pertaining to the job. Once the government agency got involved did he finally purchase the parts needed for the repairs. The parts turned out to be stolen from the supplier instead of purchasing them. Nothing against junk yards, but I specifically requested that he purchase them from the Japanese website. Upon finally receiving any paperwork, I called the supplier, and the owner of the shop informed me that the engine had 74,000 miles on it; 24,000 more than I requested and I have no idea about the transmission. I was told that I would have a 1 year warranty on both parts, but ended up with a 90 day and through no fault of his the warranty had expired by the time I got it back to California. In essence, I have a hot engine and a hot transmission in my car. In addition, he left certain parts of the job incomplete, broken. In his response to Consumer Protection he gave a half hazard explanation of why the car was not completed stating "since I was in California, he didn't think I needed it back." I pleaded with him over many years that I should be a priority and that I suffer from a back injury and that that was my only car.
    - Barbara R.
  • unknown
    - Thomas M.
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Auto Shops in Wrightwood

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