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Appliance Repair reviews in Wilton

  • C
    My Kitchen Aid Oven needed two hinges replaced.   I called Valley Oak Appliance on 6/9/15 and was told that someone would get back to me.  After 9 days and no call back, I called them.  They scheduled an appointment on 6/19/15 between 2:00 and 4:00 pm.  The technician showed up at 4:00 and began work.
    When it came time to pay the invoice, I was floored.
    The parts were $128.40.
    The service call was $89.95.
    The labor was $204.95 FOR 20 MINUTES of work.
    While the technician was still here, I called Valley Oak Appliance to find out what their hourly rate is.  They told me that the technician figures out the cost based upon "standard industry charges".  So, I wound up paying $345.62 (including tax).  This is outrageous.  Will I call them again?  Not a chance.  If you need a repair, call around and find the best price for your repair.  I really made a mistake not doing this.
    - Evangeline M.
  • A
    They're very good. They seem to be very fair, but the first time they came out there was one part that they didn't have on their truck. They were coming back the next day to bring the part and they didn't ask for any part of the payment until they actually completed the job and that made it feel like they trusted us and I liked that. We were very happy with the quality of their work and that's why we went back to them to buy the microwave.
    - Lauree Thomas T.
  • F
    They refused to fix it because they say we have mice, but we have an exterminator.  We kept the dishwasher in the carton until two weeks ago and now it doesn’t work. I think there must have been mice in the box. They said they wouldn’t fix it and that we would need to buy a totally different dishwasher. I called and the supervisor I talked to wouldn't give me the number of her supervisor because she said that they were based in South Korea and they wouldn't answer the phone.
    - deborah h.
  • A
    They were great to work with. They did the work in a timely manner and they were very informative. They explained everything they did in great detail. I would recommend them to others for the work that they did for me.
    - BARBARA D.
  • A
    Everything went great.  A live, very nice person answered the phone when I called, got me an appointment quickly, and the serviceman was polite, professional, clean, and efficient. 
    - Melissa N.
  • A
    Overall it went quite well (see above).
    - Paul D.
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Appliance Repair Services in Wilton

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