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Recent Auto Store Reviews in Willow Creek

  • F
    Van Specialties Inc
    Choosing Van Specialties (VS) was the BIGGEST mistake I could have ever made with my new MB 4x4 Sprinter. I worked with VS for over a year on an $85,000 conversion so I'm speaking from vast (nightmarish) experience here. Due to a 5,000 character review limit I'm going to attempt to distill it down to the highlights (leaving out DOZENS of other minor/intermediate issues). Initially I was planning to leave a 2-star review...but given recent developments there is no possible way I could rationalize such generosity (there's your cliffhanger motivation to read on till the end). Also: you can read my FULL review over on VS's Facebook page. VS scratched and dented the rear doors of my BRAND NEW van when installing the Aluminess spare tire holder and storage box. They never informed me about the damage, I discovered it on my own a few days after delivery. I paid $1400 for a custom pull out tray for the garage area of my van. VS was clearly informed of what would be stored on the tray as well as an OVERestimation of the weight it would need to bear. Despite that (and due to one of the worst instal jobs I've ever seen) the tray failed in about two weeks time. They used cheap/flimsy slide tracks and couldn't even manage to instal them straight. This combo led to the failure. VS informed me that it would be an easy fix and that they'd "expedite" the repair on my next stop through the Portland, OR area. In reality though they ended up wasting another 3 days of my time (meaning: they had my van for 3 ENTIRE days) and STILL didn't completely fix it. It can now bear the originally specified weight but the bolts they used to attach the supports dig into the bottom of the tray and are actively pulling the wooden tray apart each time it is used. VS installed my $2000 Isotherm fridge in the galley cabinet with inadequate ventilation. This became clear after the unit struggled to keep food cold even in moderate 80F temps. After they reinstalled the unit with ventilation closer to specifications the door hinge failed (due to how the unit was remounted). I received a new fridge from Isotherm on warrantee, reinstalled it myself, and had to custom design/instal support brackets for both the door hinge and guide to keep them from failing again. After just 10 months my water pump failed. I investigated (with generous assistance from the folks at Pentair/Shurflo) and discovered that the issue was caused by a shoddy wiring job (one of the wires was loose). It took me over an hour just to ACCESS the pump. VS decided it was a good idea to completely bury the pump...requiring full removal of the 3 panel bed, storage tray contents, and the 5' long water box in order to perform even the most basic pump maintenance. In other words: there is no access door to reach the pump. After the water pump ordeal I took a closer look at my battery box. The situation is similar but far worse. My batteries, solar charger, and much of the wiring are completely ENTOMBED in a box with no access door or cover. Meaning: in order to access the battery system (even for the most basic maintenance) I'm literally going to have to remove the bed, remove the bench seat/couch, uninstall my inverter and other equipment, remove various garage wall mounts, and then remove the entire 5' battery box (which is siliconed to the wall in an apparently lazy effort to keep water from leaking onto the batteries). After just 13 months I discovered a major problem with my $6500 Espar system: antifreeze had been slowly leaking from the unit for weeks/months while soaking into the wood of my galley cabinet. After hours of research I discovered the source of the problem: VS (against Rixens Enterprises Inc. specifications) had elected to use cheap crimp clamps on the hoses rather than adjustable worm clamps. The leak was coming from a crimp clamp connection and immediately stopped once I replaced it with the recommended worm clamp (much easier said than done). Saving the best for last though: After just 1.5 years one of my 10 X 36 slider windows began leaking (more like GUSHING) water into my van. The windows were bought from RB Components but were shipped to VS for instal. Not wanting to have anything to do with the folks at VS (ever again) I franticly called the folks at RB Components to see if they could help me diagnose and (at least temporarily) fix this urgent problem. They graciously did so while spending over an hour on the phone with me. Turned out to be more of the same. VS cut corners once again...failing to use any silicone sealant (and who knows what else) and therefore directly contributed to the early demise of the window instal integrity. Do yourself a gigantic favor and take a hard pass on this utterly reprehensible business...
    - tellur f.
  • A
    Davidson's Diesel
    Been up here a short time, and really important to me to have a mechanic I can trust. David is VERY professional. He’s fair, keeps you informed and goes out of his way to save you money.. I’d recommend him to anyone ..
    - Pete Z.
  • A
    When scheduling an appointment, I spoke with Jerry who was very professional and kind on the phone. He quoted me a price for a new windshield. He also told me about what that was going to "buy me" if you will. It entailed removal of the old windshield, removing old glues and glass seal, adding primer to protect any scraped metal during adhesive removal, adding a new adhesive, then putting the rubber seal on the glass, and re-installing the windshield. The broken windshield would be hauled off for me. This sounded great and within 24 hours a service man arrived at my work to get it fixed. I didn't have to be at home or drive to where their office was located. Time saver! When the service man arrived, he did exactly what Jerry told me would happen. I watched the whole process and the service guy didn't mind. In fact, he also told me tips and tricks about putting in a windshield. He also mentioned where people take short cuts to save money and how in the short term it doesn't seem like anything, but if a windshield needs to be replaced again that is when the problems arise. It made logical sense to me and I enjoyed learning what to watch out for and what to expect for the next time around.
    - Joshua C.
  • A
    Bedliners Plus
    We loved the way it turned out. My husband was so excited about it and was showing it off to everyone. It looks great, the staff was nice and professional, and it's been very useful.
    - Erin M.
  • A
    Paul's Mobile Tech
    I knew this was a vechicle necessity.  I dropped the truck off and was given a ride to school.  I am not a student but completing CPR and First Aid for my job.     He called left an voice mail as to let me know the water pump was leaking, needing to be replaced. I called during break, and checked again after class with voice mail I'd be picked up when I called back in.    I picked up my truck, he always cleans out the inside when he works on my vehicle.  It's a treat.                                        Do call Paul for all of your Automotive needs.                                      Don't lose his phone number,  You will be very happy with his services                                      I'm satisfied with the work completed
    - Brandy K.
  • A
    If you have a truck , this place is amazing. They had everything I needed and the price was great.
    - jason p.
  • A
    - PAMELA B.
  • F
    Shady tactics, privacy concerns, and customer service issues. I had a truck bed drawer (TruckVault) installed by Chuck at Top This. I planned on having him install a camper as well but backed out. After the installation, I discovered they had filmed my vehicle to market the business without my permission. It's a custom vehicle, very sought after, that I'd customized myself, and had to be made to order by Dodge. I'd intended to commercially use my vehicle at overlanding and outdoor shows. Top This made a several minutes long video review of my vehicle, without my knowledge, and posted it online to their Facebook page and others eventually getting seen by around 50,000 people. On the day of install, I spoke to Chuck to see if they could do the installation and told him I was in a hurry to meet family at the coast, a four hour drive. He said they could and quoted me 1.5 hours to do the install of the TruckVault, which left plenty of time to get to the coast. It took over 3 hours. Chuck stated it took longer because they were "extremely busy" that day and had "fit me in last minute". Afterwards, I had wondered what took so long since the installation should be quick and easy, and they quoted 1.5 hours, and I was the only person in their waiting room. Later, I found out that some of the extra time I'd waited was time they were completing a video review of my vehicle, all without telling me or getting my consent. About a week after the install, friends of mine see a vehicle "just like yours" on TruckVault's Facebook page which I thought was strange since my vehicle is custom with a unique design, none of the design is stock, and to my knowledge unique. Imagine how surprised I was to find it actually was my vehicle and was being used for marketing Top This! It was a video Top This had shared publicly on their Facebook page featuring Chuck himself narrating it and pushed to a number of his vendors pages. When I spoke to Chuck about my concerns he said he couldn’t understand why I was upset and refused to make it right for delaying me while he filmed my vehicle. I asked for refund of the labor charges to make up my additional wait or he could pay market price for marketing, he refused. I asked if he made deals with other customers as I'd seen several videos on his site, he said he did, but refused to extend marketing fees back to me. Anyways, if you are looking to do business with Top This be aware your vehicle and property might be posted publicly online and without your knowledge or permission and be used in their company advertisements. If you have a custom vehicle or design be prepared they may use it for their own marketing. They are willing to make you wait while are filming all this too. He also provided enough information to link back on his Facebook page to my own account even indicating I stored "valuable items" in the vehicle, not cool. I did get a full refund of my other purchase with them, a camper shell, I suspect because Chuck knew legal action was potentially forthcoming. If you are a hunter, outdoorsman, designer, business, or private citizen, and concerned with your privacy or designs I'd stay away from Chuck and Top This. The video went on to be viewed by around 50,000 people nationwide including being picked up by a major manufacturer. I've since gotten quotes from a number of other dealers was able to get the same camper shell all for about $500 less than Top This so shop around.
    - Luke G.
  • F
    Antelope Valley Quick Lane Tire and Auto Center
    I brought my vehicle in to be serviced at 8:30 in the morning for  just a "special maintenance pkg." that I had a 30 dollar coupon for.  I asked when it would be done the girl told me it would take an hour.  I went home and by 2:30 in the afternoon decided to call.  They had no knowledge at that time of progress. Someone called me 50 minutes later to tell me that it wasn't ready and wanted me to have the brakes replaced and rotors resurfaced, as well as brakes fluids flushed, fluid leak inspection, and have two tires replaced.   and that when I come in the office after 4 I would be waiting until after 5, which is what happened, since I agreed to have the brakes replaced and rotors resurfaced.  The worst part was being told that the mechanic spilled oil all over my exhaust and going out to see that my car which at that point was ready for me to drive off, had grease everywhere, on my leather seats, the steering wheel, the side panels, the side windows, and all throughout the exterior and interior.   Although this was highly unacceptable, they ended up spot cleaning it, but took it home and still got my hands full of grease that doesn't just wash off.  I feel as though they discriminated because my car is old, a 1999 to be exact.  I saw the man ahead of me with a  nice and new 2009 get the white glove treatment before he actually drove off.  I feel like I really need to be careful as to the condition this mechanic actually left my vehicle in and the workmanship of my vehicle's safety
    - catherine e.
  • F
    Auto Zone Inc
    the code reader that I purchased showed that my check engine light was not on, when it was. so I tried to return the defective code reader and the autozone representative thought I was telling a lie and that it was not defective. he told me to bring it back tomorrow so he could try it on his own vehicle. so I went home and took a video recording of the code reader not working as it was supposed to. then I went back to autozone and showed the video to the autozone representative and he still would not return the code reader.
    - lonnie j.
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Auto Stores in Willow Creek

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