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Storage Unit reviews in Westlake Village

Real People ~ Real Reviews ~ Real Results

  • UNPROFESSIONAL - SERIOUSLY BAD SERVICE!!! I have had nothing but problems with them for the last 3 years. The staff are badly trained and outright clueless. On multiple occasions they have given me the wrong pin number (in writing) and/or changed it without notifying me. Which resulted in me not be able to access my storage unit after driving all the way out there. The pin number is designed to allow customers access the locked buildings and electronic gate 24/7. The office is always closed with an "Will return at..." sign posted on the door morning, noon, and night... The staff is rarely ever there to help when the pin fails to work properly, which happens frequently. Last year, I went to retrieve a spare blanket from storage at 5:30pm They closed the entry gate while I was in my unit. I was only in there a few minutes. My pin failed to open the gate. I phoned the 24 hour service number posted on the wall repeatedly. Every call went straight to automated voicemail. I ended up having to call 911. The fire dept. eventually managed to disable the electronic gate. It was after 8:30pm by the time I was finally able to leave. I just got a email from Storequest saying my autopay didn't go through and threatening late fees. The visa on file passed its expiration a few days ago. The bank renewed that same card months ago. I emailed them the new expiration date. Caitlin refused to update it, despite the fact ALL information remained exactly the same, including the visa#. She demanded that I come in person to fill out a new form. And claimed that "no one can fill it out on my behalf". ***! I'm traveling abroad and they expect me to drop everything, jump on a plane, and fly back because of an expiration date??? Storequest does NOT have a secure web porthole for existing customers to update their financial info online. SERIOUSLY??? This is a national chain! They have numerous locations across 13 states. What kind of company, in this day and age, does not offer this simple service? When I return to California, I am moving to another storage facility. I've had enough of their exceptionally bad service!
    - Dawn G.
  • We chose two highly rated moving companies to provide bids. After leaving the particulars of our move from a staffer, Iliya from Prodigy contacted me right away and came out to look at our property and provide a bid, which he did before he left.
      
    He also was very patient in answering all of my questions - and there were many!
    We divided our move into three separate moves:
    1)  Two rooms of furniture and numerous boxes of belongings to go into storage at their facility 
    2)  The remainder of our furniture and belongings moved from Thousand Oaks to our San Diego apartment.
    3)  Storage items to be moved to our home in San Diego (when we buy it)
    We chose Prodigy over the other company for the following reasons:
    1)  Prompt service.  The other company rescheduled the estimate several times before coming over.
    2)  It took several days to get the estimate from the other company, and it wasn't done in the separate steps above as I requested.
    3)  The price was over 2X what Prodigy was charging.
    So far, Prodigy has done moves 1 and 2.  Move 3 will happen when we buy a house in San Diego County.  Iliya offered money -saving tips:
    1) Use a local mover for the move from the San Diego apartment to the new home we are going to purchase instead of using them, as it would be more expensive.
    2)  Some boxes and packing materials were included at no extra charge, but Iliya suggested that we go elsewhere to buy extras, as it would cost less if we did.  (We ended up going to U-Haul.)
    The move from our house to storage went quickly and painlessly!
    As for the move to San Diego, we clearly weren't ready.  Although we had planned to pack most everything ourselves, we underestimated how much stuff we had!  We decided to leave the washer, dryer and refrigerator that we originally planned to put in storage, but we still had so much more to pack.  Our crew - Ezequiel, Lalo, Lalo Jr. and David - went to work and really hustled!  Wrapping dishes and glassware, wrapping items sturdily, putting boxes together at lightning speed - they had the rest of our 2400+ square foot home's contents packed and on the truck in less than three hours!
    By the time I arrived at our new apartment for the walk-through, the movers were already there and waiting!  All I had to do was tell them which furniture went into which room, and they laid out the furniture in the best possible places, as by this point I was way too tired to make those decisions!  :-)
    In the meantime, they moved their truck several times for neighbors to get through, and were pleasant and accommodating to everyone.
    And the best part?  They didn't break anything.  They didn't track anything onto the carpets.  It all went as smoothly as it could, even though we weren't ready, thanks to these four guys!!!!
    - Phyllis L.
  • Both the Meathead Movers and the associated Princess Packers were a delight to work with.  They demonstrated great care with all my belongings but paid special attention to my delicate antiques.  I was especially pleased with their efforts at the storage unit.  They were a great group of guys, hardworking & pleasant to be around.   Thanks, Meathead Movers.
    - Pamela D.
  • Excellent service
    - Debra G.
  • Got a quote that I liked in a timely and professional manner. Let you know how it goes after the move. | |
    - Paul T.
  • Smooth and professional.
    - Gerald L.
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Storage Units in Westlake Village

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