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Optometry reviews in West Hollywood

  • F
    When the office manager heard that there was a car accident and insurance would be involved, her eyes lit up. She upsold me on the most expensive glasses and sunglasses they make -- designer frames, special lenses, etc. -- and I was charged $1,800 for two pairs of glasses! That's right, $900 each for two pairs of glasses. When the lawsuit over the car accident resulted in a very low settlement, my lawyer had to negotiate with all my doctors to reduce their bills. Even the neurologist, whose bill was thousands of dollars, settled for a small amount, fitting the small court award. Not Schlanger's office. His office demanded EVERY PENNY of $1,800 for 2 PAIRS OF GLASSES. AND, that wasn't enough. While my lawyer was negotiating with Schlanger's office for OVER A YEAR, during which they never budged an inch, Schlanger's office kept reporting me to COLLECTION AGENCIES, even though the negotiation with the lawyer was still ongoing. VERY UNETHICAL! I couldn't settle with any other doctors because Schlanger's office took so long to negotiate their settlement. Finally, they agreed to about $200 less than the full amount, after almost 2 years.
    The eyeglasses were fine, but NO eyeglasses should cost $900! Very unethical business practices, which is too bad, because Dr. Schlanger is a competent ophthalmologist. I will never ever go there again, and I warn everyone else to stay away.
    - F. R.
  • A
    They were able to get me in within a few days of my calling. The exam was quick, the staff was knowledable. The doctor is direct, which I appreciated. They do try and funnel you into buying glasses through them. It is somewhat of a hard sell. If you're firm, you can get the prescription and go where you want to.
    - Richard G.
  • A
    Although For Eyes' pricing is extremely low, it is a full service optometrist.  I have never used its eye-exam service, but the glasses it builds represent an incredible value, far lower in price even than the co-pay required by VSP at participating opticians (which For Eyes is not).  Its promotional glasses are not very attractive, but nothing prevents a client from getting frames elsewhere, or using older frames with obsolete prescriptions, and having new lenses installed.  Given whatever promotions are in place, each pair can be as little as $50, but I usually wind up spending closer to $100 for blended bifocals and lighter lenses.  The staff is great, and glasses usually appear within a week.
    - Jeffrey S.
  • A
    Appointments are seldom available quickly, but once an appointment is set, everything proceeds on time.  Dr,. Wheadon's eye examinations are thorough and use the latest equipment.  He is an excellent communicator.  Luckily, there have not been any issues with my vision that affect eye health, though my vision seems to be changing fairly often.
    My only issue is with the time it takes to deliver new glasses.  It is supposed to be in the 1-2 week range, and occasionally has been, but more often it takes 2-4 weeks.  Part of the slowness is that Dr. Wheadon's office rejects glasses it finds not to be perfect.  That is good.  However, the office could do a better job of keeping patients informed of progress.
    - Jeffrey S.
  • D
    The doctor did not administer the glaucoma test, nor did he dilate pupils.  To me this is like seeing a cardiologist about a heart problem, and spending hours in the office without ever getting your blood pressure taken.  Extremely unprofessional. Perhaps not related or the doctor's fault, but I was also sold a $350 pair of Calvin Klein frames that broke after six months of routine use.  By contrast previous frames have lasted around 8-9 years.
    - Myron S.
  • A
    They have their own laboratory and variety of frames to choose from. They have toys in the waiting area for kids. The place is run by a sole proprietor, who is very friendly and easy going. He is very knowledgeable and easy to deal with, both personally and in business. I have known them for the past 10 years and will continue to use their services in future.
    - David B.
  • A
    He does a really nice job. They are easy to get in to see, the staff is friendly, and they have all of the modern technology. The glasses selection is on the higher end so you can get designer stuff there and it is covered under insurance. It is a nice place and I?m pretty happy with them. It?s in West Hollywood so it?s a boutique sort of place. It?s cool because it?s a normal insurance cost but it?s a little more elegant and classy than a normal eye doctor place. I decided to go with him because he inherited the place from the previous owner who I had been seeing. I like it more now because the doctor is a little nicer.
    - Dan S.
  • F
    Dr Brisco kept trying to sell me vitamins and other "extras" which should have set off alarm bells. But I missed it. WITHOUT new frames, I was charged more than $400 for Zeiss lenses which they made on the premises - except under the terms of my insurance, unknown to me, they cannot. I was not given the opportunity to opt for less expensive lenses when they knew they would have to send out for them. The lenses took nearly four weeks!! It has never taken more than a week (usually less) in the 25 years I have been wearing glasses. When I actually got to talk with the doctor (the staff was rude, surly and refused to put me through when I complained) she tried to re-sell me on them, missing the point that I felt ripped off and taken advantage of. I got the feeling that nothing was going to stand in the way of profit and d*** the customer service. This is a place to avoid at all costs.
    - TERRY S.
  • A
    Dr. Chung is a nice guy and provides good service. He takes care of my eyes and is good with the price too. He has a nice office and is professional. He is punctual too. I would continue to use his services in the future as well.
    - Adrian G.
  • A
    My experience was a lot better than my experience with my previous eye doctor. His staff is good, unlike the last staff at my previous doctor's office. His office environment and punctuality are excellent. There is not a wait. His bedside manner and communication are very good. The effectiveness of treatment is excellent. I did have one problem with billing my insurance and they were supposed to call them and take care of it.
    - Harvey L.
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Optometrists in West Hollywood

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