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Door Installation reviews in Walnut

  • F
    MC Construction And Design
    We have done several remodels before including a $300K full house remodel back in 2015 that took 3 month and involved a Civil Engineer. So we are pretty experienced in dealing with contractors. Now, this is not the horror story where contractor takes your money and disappears. To be fair, MC Construction is a legitimate business. They will get the work done, eventually. But this process, oh man, I don't know where to even begin. Let's just say that my perfectionist Virgo husband used to have pretty severe OCD. This remodeling project cured him. All jokes aside, I rarely write bad reviews, but these people are reaching our limit of patience. I highly doubt how they got so many 5 star reviews. This is a $125K project. We signed the contract on 5/17/2018 and left plenty of time for it to be finished by 7/31 (At one time, they thought it'll be done by 7/10). Since I'm pregnant and due in Sept, they promised me everything will be done by 7/31 with 5 exclamation marks at the end. Now it's already 8/24 and we are still going through this trial and tribulation, living in a rental (3+ months now) with no end in sight. The project manager's name is Ron. To get the job, he would paint such a wonderful picture of how smoothly the project will go with him in charge. Oh how were we treated to surprises after surprises. Promise 1: All the workers working on our house will be the company's own crew. Promise 2: They will treat our house with the outmost respect. Everything will be protected. When their worker leaves by day's end, everything will be cleaned up Promise 3: The worker will come every day at 8 am and leave at 5 pm during week days until the project is finished. Promise 4: They will produce the highest quality of work. Ron claims that he is extremely detailed and that even my husband cannot be more detailed than him. What we got: 1. He subcontracted everything out: the painter, plumber, electrician, and carpenter. Most of them have barely worked with MC construction. Our project is either the first time that they used this carpenter 2. No dumpster was rented for construction waste. Our garage and driveway were their dumpster. We got repeated warning from our HoA. I kept telling them to remove the trash but nothing happened! My washer and dryer stored in the garage are now severely scratched and damaged. Someone even stepped on the dryer when using it as a ladder, leaving a huge dent. 3. At the beginning, we trusted Ron and didn't follow the progress closely. In July, we got worried and started to check the house 2-3 times a week. To our surprise, no one was there most of the week! I called Ron every day to try to get the updates. He always promises everything will be on track and then do NOTHING. There are 3 weeks with NO ONE working because of the ridiculous reason that they are waiting for the baseboard?!! Until we had a very uncomfortable conversation with Ron at end of July, things started to move a little faster. Maybe 2-3 days a week, you will get a full crew. The house is still not in livable condition. Lots of stuff missing and damaged! Toilet not installed. Today (8/24) the inspector came, and Ron is not there. My husband met the inspector and learned to our horror that we might not pass electrical inspection! 4. The job is SLOPPY. Everything had to be constantly adjusted. The paint on the barn door are full of bubbles and drips. They installed a prefab floating vanity crooked. One side is higher than the other by almost 1 inch! Ron first tells me that it is leveled. When we insisted, his guy adjusted only the backsplash to be level. Then it became even more obvious with a ~1" gap between the backsplash and the countertop on one side and no gap on the other. He just filled the gap with cement and tells us that there is nothing more he can do. After a long argument, he finally agreed to adjust the vanity. Any responsible contractor seeing such big screw-up and will automatically fix it. With Ron, we had to fight and argue With Ron, it is a combination of inexperience and EXTREME irresponsibility. To give an example, our rangerhood is installed crooked. Ron told us on 8/21 that we have to wait 6 days to get it fixed because the handyman who did the job is on vacation and he already paid him. Wow! With 21 days over a 2 month project, any responsible contractor's first priority would be to finish the work. No one is monitoring the project. Ron would come at most 2 days/wk. And stay perhaps 2 hrs. Whenever we see him, he's either on the phone or working on his computer. No one is checking the works. The subcontractors are just managing themselves. Things go missing all the time. The plumber couldn't install the wall-hung toilet because of missing parts. He had to look everywhere and found them in the trash can! Now, my husband don't go to work anymore. Instead, he goes to the house everyday to manage the workers and hope they can get it done ASAP.
    - Andrea S.
  • A
    Alta Sierra-High Quality Milgard Windows and Doors
    Could not be happier. Chris was a pleasure to work with, and he has a great attitude and demeanor that makes discussing the work with him very easy. We had standard square windows, small corner windows, large picture windows, and a couple of oddly shaped semi-circle windows above the picture windows and doorway, and he even installed a new door and frame leading out of the garage. Chris always answered my many annoying questions, and he did not mind explained everything he did in good detail. I would definitely recommend Chris and Alta Sierra for great work, very competitive and fair pricing, thorough explanation of the work and warranty, and an overall great attitude. Chris is just a genuinely nice person who is not out to scam or take advantage of anyone.
    - Mark F.
  • A
    WinDor - High Quality Windows & Doors
    Cory, our sales rep, was very professional, courteous, friendly, personable, and knowledgeable about the kinds of windows available and evaluating our needs. He was forthcoming about costs, and told us about the "Hero" program for financing our purchase through our property taxes. He did not do a "hard sell" and gave us time (days) after his visit to decide on what we wanted. He even gave us a tour of the factory when we decided to purchase. I was impressed with this young man. The installation was scheduled in a timely manner, went very smoothly, and took 3 days because we have many windows. The installers did a very good, professional job and cleaned up well afterwards. The garden window was installed and the stucco was re-done promptly and looks good. They neglected to complete caulking around the office window (the last window to be installed), but after we called, they came out promptly and finished the window. A couple of weeks later, we had a burglary and the burglars tried to break our office window. They broke through one pane, but couldn't apparently break the other (so they kicked in the front door!). Speaks well for the windows! We called Windor, and they were very responsive about coming out to replace the window, as is their their policy, for any reason. Thanks, Windor, for a good service experience!
    - Barbara M.
  • F
    Interior Door & Closet Company
    I do not know how my previous comments "disappeared" and ratings for price changed to "N/A" - but I will re-post them now: 

    I called this company to get a quote on 8 signature series doors, installed. They advertise "signature series doors" installed stating at $129 a piece. I spoke to Glenn, who is the owner. Glenn informed me that there is a minimum of 10 doors to get the special rate. He then asked me if I was looking to get this job done for less than $3,500 because, if so, it would not be happening. The special price does not include the paint on the doors, the hinges, the door hardware, the fuel charge I'd have to pay for them to get to and from my home, etc. When I pointed out to Glenn that that price was more than two times the advertised price, Glenn was very hostile, rude and condescending.

    I would never do business with a company that does not advertise honestly and does not treat customers with respect. Glenn, being the owner sets the tone for the entire company. The doors that they install are inexpensive hollow core doors that are available at Lowe's Home Improvement for around $80 a piece, retail price (I imagine Glenn's wholesale cost is a lot less).  

    Yesterday, I got a call from Glenn. He was calling about my review. He said I must have misunderstood him, or maybe he had a bad day. He was sorry. He said he would give me a $2,000 credit towards my door project. I accepted his apology, but turned down the credit for several reasons: 

    1. I would not accept a credit to change my review. 
    2. I saw many YELP reviews from other customers that mirrored my experience, so it does not seem to me Glenn was just having a bad day or that I misunderstood, but instead seems to be his standard way of doing business. 
    3. What would happen if I took the credit and a month later had trouble with the product or workmanship? After dealing with Glenn the first time, I could only imagine what it would be like if there was a problem with something. I am not willing to take that chance. 
    4. After seeing the exact same Jen-Weld doors at Lowe's for $80 retail, I cannot see any amount of special measuring, paint or hardware that could justify a price of $350. per door. I'd rather upgrade the door quality and find someone to paint and install them at a fair price - not a company who uses bait and switch advertising tactics.
    - Shelley G.
  • A
    George Dones
    George was very punctual, professional, friendly and thorough.  He did a very good job in a short period of time.  His price was also very reasonable.  Very nice to work with him...I will definitely use him again.
    - Anthony M.
  • A
    Mark C Petersen Residential Remodeling
    Mark and Scott were very detail-oriented. They did top-quality work. They were punctual and cleaned up after themselves every day. They dismantled fixtures and cabinetry carefully allowing almost everything to be donated for re-use by others. They are pleasant, helpful and very hands on.
    - eugene k.
  • A
    George Dones
    George is great, calls back and arrives for appointments on time. He is willing to help and provide ideas to help you stay on a budget, if you have one. He also provided suggestions on where I could source the materials I need to provide. I am still looking for the doors I need, so work has not been preformed. I'll update the review if needed once I have doors installed. Bid was for 8 interior doors and 4 sets of cabinets to be re-faced.
    - Shelley G.
  • B
    Metropolitan High Performance Windows
    Gary was pretty responsive in the beginning to come out and meet with me for a price quotation. His prices were good and we decided to go ahead and move on with his services. His crew came out on March 25 to do the installation, but they were not able to finish the final sliding door and had to make another appointment to come back out again. During those few days they left the frame / doors in our backyard with no covers. When Perry came back to install the sliding door he said that they had wipe everything down, but when I came home from work to check the work  there were still dirt in all the crevices. And they also forgot to put the lock latch for the screen door. Overall the price is good, but I think they could've done a better job.
    - KHOA D.
  • A
    Alta Sierra-High Quality Milgard Windows and Doors
    Christ work is very professional, his price is good very reasonable. Products are great with life time warranty. If you want a detailed and responsible windows and doors installer, I highly recommend him.
    - Kingson T.
  • A
    Reflection Windows and Doors
    Front Door Installation: We had a $2,000 custom front door made. A
    father and son came and installed it perfectly, they knew exactly what
    to do. Both are very detail oriented from beginning to end and had no
    problems during installation. Both very kind and cordial and answered
    every question we asked. We're so happy with the work they did and would
    definetly hire them again.
    - Mario S.
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Door Installers in Walnut

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