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Dry Cleaning reviews in Vista

  • F
    I had never used this dry cleaners before so I decided to try them because the place is conveniently close to my house. There were no reviews to go by so I took my chance.
    I went to Hoover Dry Cleaners in Vista  around  October 8, 2012. At the counter was this Asian woman that spoke broken English with a strong accent. She grabbed my garments across the counter and started writing up a claim ticket. I asked if she would be able to get the spots out and she said that she would try. The cost would be $11.00 for the cleaning service.
    After leaving the store, I thought the response of "I'll try," was not adequate and I didn't want to pay full price with no results. I called her 15 minutes later and told her that I changed my mind and was coming back before they closed to pick up my garments. I came by about 30-45 minutes later in the store and asked for my garments back. She told me no that they were already in solution. I told her that I called her right away and instructed her not to touch my clothing and would be coming back to pick them up.
    When I asked for my clothing again, this Asian lady lost her temper and pounded the counter furiously saying the garments are already in solution and why I want them back.  I told her that this is my first time her and I don't want to be paying full price with no results. After that she conceded that she would give me a discount. I told her she didn't have to lose her temper and has poor customer service.
    I didn't want to fight her and my clothes were held hostage.
    I came back on 10/18/2012 and asked for her name when I picked up my garments. She said that she did not have a name. I don't care now because she is SO RUDE! I will never step foot in that establishment again.
    - ROSE S.
  • A
    Great service, very responsive, very polite.  On time, Very professional.
    - Arlene M.
  • A
    They are very professional, competent and great to deal with. Paulette the owner is great to work with as well.
    - Richard E.
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Dry Cleaners in Vista

Companies below are listed in alphabetical order.

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