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Home Security System reviews in Visalia

Real People ~ Real Reviews ~ Real Results

  • WORKING RELATIONSHIPS & COMPETENCY

    Frontpoint was accommodating and pretty easy to deal with. They were readily willing to swap pieces to fit my individual requirements. Their telephone follow-up after initial contact is too agressive for my taste, but after contact they did modify my record to stop further telephone solicitation. I took some time to review my requirements and their equipment before committing.

    Their sales staff are not trained with technical minutae, nor do they have ready access to it if needed. This means if you have a specific technical question, as in: will the glass break sensor work if the glass is equipped with a film such as shading, UV, or penetration film, they could not answer the question. Their 1st line technical support staff also is unable to answer that sort of detail, as is 2nd tier. This means if you have a highly techncal question you should expect to have to wait for a call back, perhaps even a day or two. Nor can they answer specifics on the type of data the motions sensors rely on, nor field of view. However, 1st tier was able to address that. In my case the inquiry and patience needed to get definitive answers paid off keeping me from buying, and installing, several sensors of various types that would have been useless, and saving me quite a bit of money. So it's worth asking, and worth being patient for an accuracte, definitive response.

    QUALITY CONTROL

    The equipment was another matter. Quality Control could be better. Everything came that was ordered and it arrived in good condition. However, one of the sensors came without a battery; another turned out to be defective (false alarms) and had to be replaced < 90-days in. There were also some mounting issues that should have been addressed during the initial purchase interview by the sales rep. Because they were not, there was further delay (about 2-weeks) in getting the whole system setup while awaiting a small piece of adhesive foam to space a sensor away from a steel door. Had the sales rep asked if there were any metal doors, s/he would have, or should have, known to add in additional mounting foam pieces.

    SPEED OF DELIVERY

    FedEx yes -- fast -- no way.

    Replacement parts and added pieces are all delivered FedEx, but don't make the mistake of thinking anything is going to arrive quickly -- other than the initial order. They take 2- to 3-days to process their internal paperwork to send a replacement or supplemenmt part, which then goes by FedEx -- sort of. It actually goes by the FedEx sloth service which takes about a full week to get from VA to CA. The post office is a lot faster, so the whole FedEx thing is a sham.

    REMOTE MONITORING

    Frontpoint uses the Alarm.com app and central station service. Alarm.com's app is the best I've seen. It's simple, intuitive, and easy to setup. To say it beats competitors like Protection-One hands-down is an under statement. Other services' apps and online services are not even in the same league, much less a ball park nearby. You can arm (partially or fully), disarm, monitor, etc.

    AESTHETICS

    This is a thorny point. Some people want tech to be seen -- including alarm hardware. I prefer tech to work without being seen unless there is a very specific reason to show it off.

    Frontpoint's hardware is reminiscent of Henry Ford's. In this case you can have any color you want -- as long as it's white. The hardware is bulky, but not bad compared to its competitors. Essentially, this is just ugly stuff. It does not come close to the seamless integration of a built-in hardwired system. It is not aesthetically pleasing. It's not horribly bad on white surfaces, but the further your mounting surface is from white, the more obvious the tech becomes and there is no way of fixing that.

    INTEGRATION

    If you have existing wireless hardware you may be able to integrate the Frontpoint/Alarm.com hardware with it. If you have a hardwired system, you're screwed. There is no integration available. In my case that was rather sad as the place I was doing was pre-wired for an alarm. That meant we had to choose between the hardware cost+very low monitoring price of kitting out the pre-wire, and the hardware cost+high monitoring cost of the Frontpoint system. In my case, the Frontpoint system penciled out better than the hardwire system did. Full Disclosure: There is significantly cheaper stuff out there, but my research did not reveal anything with the combination of service & reputation that Frontpoint has.

    CENTRAL STATION MONITORING

    24/7/365 CSM (central station monitoring) is a must unless you really think you want to spend every second of your life monitoring your alarm -- and every second of your life you will be where you can summon authorities immediately. That's a fool's folly in my opinion. The first time you go off to a theater and turn off your phone, go into a meeting and turn off your phone, go someplace loud where you can't hear your phone, go someplace without cell service -- even for a moment, have a dead battery, go swimming, or any of the other millions of common things people do (every been on a cruise?) your system is rendered useless. And the funny thing is, the only time it will be useless is when you are physically not at the property being alarmed. In other words, the only time it will be useless is when you actually need it.

    CSM is worth shopping around for, but it is also worth checking response times and reliability. Frontpoint scored quite high in this regard -- but it was really Alarm.com who scored, Frontpoint got the credit. So shop around. I've seen prices for 24/7/365 CSM ranging from < $10/mo to >$50/mo, and the higher fees usually come with long-term contracts.

    .CONTRACT & RELOCATION

    Frontpoint's contract for 24/7/365 CSM is as onerous as everbody elses -- think Cellphone Service. However, to their credit they do have a couple of things that are nice: (1) You can uninstall the system and take it with you if you move. As long as your new location has cell service, you're set. A lot of providers don't let you do that. (2) If you're in the militarty they have special arrangements for deployments, TDY's, etc. It's worth asking for all of the details about military accommodations if that's your situation.

    BUY AGAIN?

    Yes, I would purchase from Frontpoint again if the circumstances were the same. I would also recommend them to others.


    - Quality H.
  • I purchased this alarm after reading about it from Dave Ramsey as a way to save over traditional alarm companies. It was a flop for contact to a call center. The satellites didn't receive the cell signal in my area so 90% of time the alarm would not communicate with center. OK if you don't want anything but audible notification at home. I went with ADT after all and am happy with that.
    - Jean E.
  • It was great. I called Frontpoint and the sales rep. was very helpful. When I mentioned I was an Angies List member he explained how to purchase the equipment direct from Angies List. He explained what equipment I would be getting and the total costs.The equipment arrived and setup was very easy.
    - Dan K.
  • Non-intrusive, quick installation, impressive. They were in and out in a couple of hours. I had some programming issues that they worked with me, to get it resolved. I've had them connect to my system over the internet and do some upgrades and stuff without any issues. I was impressed. The video analytics had me stumped, but Steve knows his stuff and helped educate me. Now the video is perfect. All wireless, even the video. Just amazed.
    - Reginald P.
  • Great. Real easy to install.
    - Nate G.
  • unknown
    - Marianne N.
  • It was a fine experience.
    - Keith G.
  • unknown
    - Dan K.
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Home Security Companies in Visalia

Companies below are listed in alphabetical order.

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  • NextAlarm

    3330 Cumberland Blvd
    Atlanta, GA