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Auto Repair reviews in Verdi

  • C
    Took them three days to determine problem. The documents delivered after completion were hand written and unintelligible. Work was done competently but the process was very unprofessional. Changed oil but used conventional oil w/o asking, and which is not recommended by Mazda.
    - Neil L.
  • F

    Repairs looked good when I picked it up, but I didn't closely examine the rest of the car.  The windshield was covered w/morning doo and I got in and waited for the window to clear.  My wife has an oversized rear-view mirror so I didn't notice a huge crack in the windshield (15") running the length of the mirror.  I parked the car at home and several hours later walked out side and now saw the crack one I looked at the vehicle head-on.  I drove straight back to the shop to discuss this and two employees suggested I had cracked the windshield driving it home.  Then they said it was obvious the crack was old and suggested my wife brought it to them that way. 

    I knew we never had this crack and asked to see any photos they took of the vehicle before they began work.  Photos did not show the crack, but they argued they use low-pixel cameras and it just wasn't showing up in the photo.  They also said it was obviously from a rock while driving, as if something in their shop hit the windshield it would have also scratched the hood. Mgr. offered to split my deductible of $100, but I was too upset with the implications I was liar. 

    I called a mobile window repair guy and when he showed he inspected the car for damage as to not be blamed if ant was later found.  He located a scratch on the hood filled in with paint and another scratch that had been buffed out poorly.  I was only able to see these two poorly covered up 2" long scratches when looking from certain angles.  The paint on this car is a white pearl coat and the buff job was about 3" diameter and flat, not pearl.

    Now it all made sense to me.  Someone at the shop did drop something on the hood and windshield, but they were obviously not one of the paint guys, as they did a horrible job concealing the damage.  I'm sure if the shop management knew about the damage they would have fixed it correctly.  My wife was p***** and took the car back to Diamond to show them the poorly covered up scratches and they quickly cleaned them up and were less accusatory with her. 

    Had they been honest with me initially and offered to replace the windshield and or pay my full deductible w/o all the suggestions that I was trying to rip them off I would have been satisfied, but denying their own photos and first suggesting I was being deceitful about new damage and then calling it old really p***** me off.  They should find out who was prepping my car prior to paint and drill that guy for not reporting damage caused to our car!

    - John G.
  • D
    Big O Tires
    I had taken my 2002 Ford Explorer in at the beginning of March to get the left rear hub and bearing replaced. That cost $487. I was told that the bad bearing had caused the rear parking brake shoe linings to become detached. Was told that I could hold off on repairing that if I didn't use the parking brake. I was quoted approximately $120 for one side but that they couldn't tell me if the other side was damaged and it would cost $90 to check. Fine. That's labor and whatever. In June I took car in to get tires balanced and rotated and get the parking brake fixed. Was told that in addition to replacing both parking brake shoes I needed to replace my rear brake pads and that the front rotors needed servicing. Mind you, they had replaced front rotors and front brakes in February all while stating my rear brakes were good as new . They quoted me $700+ to fix everything. When I freaked at the price and told them that they had replaced the front rotors and brakes and had said my rear brakes were totally fine, they said and quot;Oh ok, you can wait a little while on the rear brakes and we'll rough up the rotors for you.and quot; Fine. Thanks.
    Yesterday, I went to a different mechanic to replace the rear brakes for me. He charged me parts ($55). When he took the old brake pads off he showed me them compared to the new brakes and there was practically no difference. The indicator line was still very deep. It was obvious that I did not need new rear brakes. He said Big O was just trying to take me for a ride. When he moved to the left rear brake he showed me that the two long bolts that hold the calipers on were GONE. Big O never put them back after they last serviced my vehicle! He explained to me how dangerous that was.
    I wrote corporate office a complaint letter and don't expect anything to be done because I know they will just say that it wasn't their oversight. I will never go back to Big O and I will tell everyone I know to never go to them either.

    **UDPATE** I did receive a call from Big O from someone named Chuck. He had read the comment I submitted to the Big O office through their website. He was professional and nice on the phone, however, he stated he believed it was all a and quot;misunderstandingand quot;. He did not appear to believe that the bolts had not been placed back into the calipers. He told me that if the bolts weren't in the calipers, there's no way I would be driving. I explained that I had been driving the vehicle since they last serviced it and that there did not appear to be any broken parts of bolt in the calipers so it didn't appear that they had just broken off sometime while I was driving. The mechanic who discovered the missing bolts showed me the setup on the wheel and there was enough tension to keep the calipers in position. He explained that this was typical of a Ford. But without the bolts there's a high chance that the calipers could've fallen off, but it is still possible to drive (obviously because I had been for a few months!) There was a lot of back and forth and there was no admission of oversight by Big O. Nothing was resolved but I appreciated the call back.
    - Angela S.
  • B
    Concours Body Shop
    Repair work was excellent. Price was better than competition. Only negative was that the car was not ready when promised and phone call to let me know was not received. I only found out when I called to arrange pick up.
    - john A.
  • A
    All Points Towing Inc
    My son had a one car accident and after the car was towed to a shop, but we had to move it. I called AAA, they called out All Points Towing. The truck arrived within 15 minutes and the driver was as careful with my son's 'baby' as he would be with his own car. Being new to the area I didn't know a reliable mechanic, the driver suggested one. Steve did a complete inspection of the car and called me with the damages. The next day the car insurance adjuster decided on another mechanic and body shop. I called Steve and he said he agreed with the decision and more importantly wouldn't be offended if I had them tow the car to the other place, no charge. Such kindness and compassion for me during this most stressful time. The company and mechanic are both AAA rated and just couldn't be more professional and caring.
    - Denise E.
  • A
    Reno Vulcanizing
    Very fair. They don't charge you for things you don't need. Good and honest. Economical.
    - Dave R.
  • A
    Tires Plus
    - morgan m.
  • B
    Big O Tires
    - Mark A.
  • A
    - David P.
  • A
    Santos Transmissions Auto Repair
    - Mary S.
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Auto Repair Shops in Verdi

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