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Find Top-Rated Verdi Auto Body Shops

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Auto Body Repair reviews in Verdi

  • F
    DIAMOND AUTO BODY


    Repairs looked good when I picked it up, but I didn't closely examine the rest of the car.  The windshield was covered w/morning doo and I got in and waited for the window to clear.  My wife has an oversized rear-view mirror so I didn't notice a huge crack in the windshield (15") running the length of the mirror.  I parked the car at home and several hours later walked out side and now saw the crack one I looked at the vehicle head-on.  I drove straight back to the shop to discuss this and two employees suggested I had cracked the windshield driving it home.  Then they said it was obvious the crack was old and suggested my wife brought it to them that way. 

    I knew we never had this crack and asked to see any photos they took of the vehicle before they began work.  Photos did not show the crack, but they argued they use low-pixel cameras and it just wasn't showing up in the photo.  They also said it was obviously from a rock while driving, as if something in their shop hit the windshield it would have also scratched the hood. Mgr. offered to split my deductible of $100, but I was too upset with the implications I was liar. 

    I called a mobile window repair guy and when he showed he inspected the car for damage as to not be blamed if ant was later found.  He located a scratch on the hood filled in with paint and another scratch that had been buffed out poorly.  I was only able to see these two poorly covered up 2" long scratches when looking from certain angles.  The paint on this car is a white pearl coat and the buff job was about 3" diameter and flat, not pearl.


    Now it all made sense to me.  Someone at the shop did drop something on the hood and windshield, but they were obviously not one of the paint guys, as they did a horrible job concealing the damage.  I'm sure if the shop management knew about the damage they would have fixed it correctly.  My wife was p***** and took the car back to Diamond to show them the poorly covered up scratches and they quickly cleaned them up and were less accusatory with her. 

    Had they been honest with me initially and offered to replace the windshield and or pay my full deductible w/o all the suggestions that I was trying to rip them off I would have been satisfied, but denying their own photos and first suggesting I was being deceitful about new damage and then calling it old really p***** me off.  They should find out who was prepping my car prior to paint and drill that guy for not reporting damage caused to our car!


    - John G.
  • B
    Concours Body Shop
    Repair work was excellent. Price was better than competition. Only negative was that the car was not ready when promised and phone call to let me know was not received. I only found out when I called to arrange pick up.
    - john A.
  • A
    Sullivan's Body & Paint
    N/A
    - john A.
  • A
    Concours Body Shop
    did a magnificient job and car is like brand new
    - John E.
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Auto Body Shops in Verdi

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