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Pet Specialist reviews in Ventura

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  • Terrible... Al said several times that I wasn't his type of client, yet wouldn't explain why. The holding lease was chocking my dog and while sanding her toenails he injured her twice. First by cutting her toe pad with the electric sander, then smacking her in the face for snapping at him when he didn't release her injured paw. She was not bathed and I was not charged. His actions were witnessed by myself, my aunt and Al's assistant. Al mouthed off saying his fingers were not going to be bit off. I called him out on hurting her, saying if he cut me like that I'd try to bite him, then told him to 'get the f*#k out of here' He laughed us off. Obviously, if you love and care about how your dog is treated.... You are NOT his kind of client. No telling what he does when he is not being watched.
    - Stephanie S.
  • Julie is wonderful, came home my house was just the way I left it. Pet area was spotless. I was extremely pleased with her service. My cat was healthy and happy. Julie is friendly and dependable I can't say enough nice things about her. She was recommended by my veterinarian and I would highly recommend her to anyone who would like to have their pets taken care of while they're gone
    - Diane A.
  • This last trip was just a short one--3 days for $60.  I have used this service for as long as 4 weeks in the past.  The cat sitting visit is once a day for 20 minutes or so.  Feeding, scoop the litter box, a little playtime with the cats, and any other misc tasks.  They are bonded and insured, keep excellent records about pet emergency contacts, etc.  I can't recommend them more highly--they are a treasure to me, as a fairly frequent traveler.
    - Donald A.
  • Aloha Dog Grooming is unreliable and your pet is at risk of being injured!
    I actually have used Aloha several times for my small Silky Terrier/Miniature Poodle mix - Waldo. The last time was July 31, 2015 and it will literally be my last time due to their repeated injuring Waldo. Read on...
    The first time a used them a few years ago was based upon the glowing reviews on Angies list. They did a bad job the first time due to the fact they shaved his belly so close that they broke the skin and left a big scrape which drew blood on his "undercarriage".  Waldo was not himself for several days after that nursing his wound.
    The next time Waldo was due for grooming I decided to use Aloha again but make it crystal clear to them that hey need to be very very careful of his undercarriage and not injure him while shaving down there. Once again, they scraped his belly resulting in another wound - even after I explicitly warned them to be careful not to do that!
    I discontinued using them after that for several months taking him to other groomers. 
    After several months I decided to give Aloha another chance - again, based upon the rave reviews they get (I'm now wondering if they post them themselves or just get their friends to post them). This time I took photos of the "after" grooming result I wanted (nothing fancy and based upon work they had done before - except for the wounding part). I also PUT IN WRITING to be super careful of shaving his undercarriage and to not nick/scrape/cut him there. If that were not enough, I also expressed it verbally to the intake person to make it crystal clear they should be careful of that area. 
    This verbal and documented specification seemed to work for that grooming and several thereafter so I continued to use them. Then on July 1 I took him in for a routine bath and cut but the person who now normally did Waldo was not there. The new girl looked up Waldo's specs on their paper file system and saw the picture of how he was to be groomed and my warning about being extra careful of his undercarriage. She did a good job and there was no injury.
    On July 31 I took Waldo in for another grooming and had the same "intake" person as did the grooming on July 1. We had the same now-familiar conversation about being careful of his undercarriage and she asked if that was a problem last time - to which I responded No, it was not a problem last time. I'm not sure who actually did the grooming of Waldo on the July 31 appointment but the person who presented him post-grooming was not the intake girl - the one who did a good job on July 1. I did not inspect Waldo at "checkout" but did when I got home because he was acting funny. What I found was the worst butcher job he has ever experience there. There where TWO deep cuts/injuries, one on the undercarriage and one on his tail. He was  in pain - and still is 3 days later. I've had to use expensive Vet prescribed medicine to help heal his wounds.
    This was a long story which I will sum up with - after telling Aloha every single time (except the first because I didn't realize they butcher your pet while grooming) and furthermore putting it in writing, they still either (1) had someone unqualified to groom do the job, (2) don't listen to / don't care about a thing you say, (3) are too busy to really do a caring job for your pet (maybe because of false advertising) or all of the above. The person who groomed Waldo on July 31 should be fired - see the pictures of his wounds. You really do not want to roll the dice and expose your pet to this kind of abuse. The groomer was/is incompetent and uncaring and should find another line of work.
    I will NEVER use these butchers again.

    - CHARLES B.
  • They did the surgery, when she came out the stitches were too tight and a hernia was formed. And then they put a huge breathing tube down her throat that she has had breathing issues since then. Now she is also retaining water, and she looks like a balloon. Her tummy is almost hitting the stomach. When I told them about the issues, they wanted to do a CT scan and blood work and tried to charge me more money for that. I now have to take her to another vet to attempt to fix these issues.
    - Betty J S.
  • Absolutely wonderful. This is our second time. The first time I was not able to be home my husband was in the hospital. My mom was pet sitting. Allan and his assistant were able to bathe Champ and do his nails. Allan sent me a video text message showing me Champs bath and care. He reassured me from the start that everything would be just fine. And it was! The shampoo and conditioner he uses is fantastic and smells wonderful! He does not cost more than other groomers that you have to drive to, drop off,and either wait or drive back to pickup. Yesterday while Champ was being groomed I was making lasagne. And again Champ was well cared for and did not have to be dragged (literally) into a shop and dropped off. I really like that! I recommend Allan and will continue to use his service.
    - Michelle J.
  • I think their services are very good. They seem genuinely interested in the animals and when you go see them, they make sure to call you the next day to make sure that everything is okay. I have no complaints against them. I think their prices are standard. I never really have to wait in there.
    - Donna B.
  • It went terribly.  Her strategy is to work up to having the dog sit for one hour.  She said once the dog could do that, she was trained.  After weeks of no progress, she blamed me.  I have since worked with a reputable trainer, who said that is not an effective way to train a dog.  My dog is now trained without making her sit for an hour.  How boring and ineffective for both of us!  When I called Sheilar to ask for half my money back because she was supposed to provide two personal training sessions, she said she'd think about it, then never called me back or responded to email.  VERY UNPROFESSIONAL!!!!
    - Natalie R.
  • Dee Dee is a hard working dog lover who aims to please. I tell her what my little girl needs before each visit and we have been happy with the results for more than 2.5 years. She will also try to accommodate her customers with product preferences such as oatmeal based shampoo for those dogs with dry skin.
    - Lisa D.
  • They are the best vet I have ever seen. They have been fantastic with her. Their prices are fair because they can go through the ASPCA. They have done one heck of a job. I would not take her anywhere else.
    - Betty J S.
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Pet Services in Ventura

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