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Oriental Rug Cleaning reviews in Venice

  • F
    Shortly after purchasing the Angie's list voucher I was contacted to set up an appointment. I appreciated that they did that. The people I dealt with were always polite and well spoken. 
    On the actual appointment date the people who arrived were quite polite and even moves some furniture to remove the carpets.
    I was provided with a service receipt which detailed the additional cost that I would be responsible for. I was a little surprised by the cost but I really like my rug and agreed to it.
    Several days later I was contacted and told that the rugs were ready to be delivered but that they ended up being more expensive to clean than they thought and it would be an additional $200.00. needless to say I was not happy about this. I asked how this happened because no one ever called me to approve doing work that would cost me an additional $200.00. Like many people I have a monthly spending budget and this was going to effect me. They said they were sorry but that they are a professional company and the didn't want to do a bad job so they took it upon themselves to do a deep clean - mind you this is on a rug I purchased at TJ Maxx for maybe $350.00. While I argued this point they would not budge and I did not want them to keep my property hostage so I paid the extra cost to get by rugs back. 
    Again the people who arrived where polite and placed the rugs back exactly as I had them.
    The rugs do look clean, but I did notice just the other day that a few drops of wax that were on the persian rug are still there, so its not a great job. 
    My biggest issue is being upcharged without getting my approval. Its a terrible situation to be in when if you want to get your property back you have comply with whatever charge the service provider wants if you want to get your belongings back. For that reason I would not recommend anyone use them.
    - Ira B.
  • A
    I had waited some time to have the rug cleaned, and with a dog, the rug was quit dirty. When I called to arrange to have the rug picked up, they were extremely accommodating and we're able to pick up the rug the following day. They were very professional, analyzed the extent of soil on the rug and quoted a fair price. They also offered to apply a soil retardant, which I agreed to given our dog. When they finished the job, they called to schedule the delivery, and again accommodated my schedule. They did a terrific job. The rug looks like new!
    - BARBARA T.
  • A
    I highly recommend this company. My 9 x 12 foot persian carpet was covered in pee and they picked it up, cleaned it, and it looks gorgeous. Really great no hassle job.  Communication was excellent and professional. I will use them again.
    - Judy C.
  • A
    It went exceptionally well.  Henry was prompt, professional, and did an excellent job with the overall cleaning.  He was able to get up stains that had been set for months.  I'm very happy with the results and would work with Henry again.  I would recommend this company, and specifically Henry, to anyone in need to carpet cleaning.
    - Marylou B.
  • A
    We bought a deal through Angie's in order to have an 8' x 11' oriental rug cleaned.  The company called to schedule pick up and drop off and discuss what we wanted done to our Oriental rug and the discussion left me confident that the company is knowledgeable.  Pick up and  delivery punctual were punctual and accompanied. Y confirmation phone calls.  The carpet was cleaned within a matter of days and ahead of anticipated time-frame.  We opted to add at an additional charge a stain resistant treatment.  I have yet to unroll the carpet, but am happy with the service I received.
    - Jan M F.
  • A
    I had to reschedule one time and then change the time. The company was easy to contact and had no trouble with my requests. On the day of the service, two men arrived on time and did a good job with the carpet cleaning paying special attention to a few troublesome spots. The men were polite and professional and got the job done with no problems. I had used the company before but the technician I used was no longer with the company. I was sorry bout that since he had done a good job also. But the new technicians were fine also.
    - Ellie G.
  • A
    The company was upfront in telling me that their services would be more than the Angie's List coupon (for up to 750 sq. ft. of carpet cleaning and 1 furniture upholstery cleaning) since the deal didn't cover area rugs. They said, however, that they would try to fit the 2 area rugs (115 sq. ft.) in on the coupon, but they would not be able to include 1 furniture upholstery cleaning and that it would be extra; to determine how much extra, they would need to come out. They also said that they understood if I decided to cancel my Angie's List Coupon because of this. I decided to cancel their coming out. It all went very smoothly. Thank you.
    - Victoria L.
  • A
    The owner Shane was very professional and knowledgable. I had 3 large rugs that needed to be cleaned and one was a chocolate coloured sheepskin rug that I thought was beyond restoration. It was covered with orange stains (we think from a pet) and Shane said he would have to try a few things at his shop to see if it could be restored and then would give me a quote. 
    He picked up the rugs as scheduled and called a few days later to say the carpet could be restored and gave me a quote. His prices were the best from the 2 other companies I had received quotes from.
    My carpets were cleaned, restored, and put in place in there locations throughout the house.
    I was very pleased with the quality, professionalism, and competitive pricing. I would definitely recommend and use them again!
    - Monica H.
  • A
    The guy was great and my wife was really happy. They were pretty fast and it was reasonable. I wasn't there, but everything was fine according to my wife. She seemed happy with it and said they were nice.
    - Leah M.
  • A
    I looked on Angie's list for a reputable carpet cleaner in Dec... As it turned out, I was able to purchase a coupon for carpet repair at that time.  A short while later, I was able to purchase another coupon for carpet cleaning... 
    The reviews from this company were outstanding so I decided to have them do it all. repair, carpet cleaning and upholstery cleaning.
      Kenny, the technician, showed up on time.. He could not have been nicer.... He looked  at what needed to be done and then went to his truck to get his equipment. He first repaired my rug..did a great job. He then brought up the equipment to clean my carpets and upholstery.  He was at my home for about three hours and did a wonderful job.. I am extremely satisfied!
    - BONNIE W.
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Rug Cleaners in Venice

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