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Computer Repair reviews in Venice

  • C
    If you even suspect that you might have a hardware problem, do NOT call this company. They do not repair computers, only software. Also be aware that their ���if we don���t fix it, you don���t pay does not apply if a hardware problem exists. You will pay for the visit to find out what the problem is, then you will have to buy the failed component and install it yourself. And you will pay again to get the tech to do the software piece. The order taking staff were not knowledgeable and gave me information that conflicted with what the tech said. They are also unaware of the Angie���s list member discount and refused to give it me because there is no ���product code��� on the coupon. All that aside, the tech was very knowledgeable and helpful. He did install the hard drive that I bought, and was able to recover all my data off the failing drive. He was great, but I don���t want to deal with their office staff again. And I want someone who can fix computer problems regardless of the cause
    - CHRIS L.
  • A
    extremely professional, organized and responsive. Every time we had a question about the installation or the operation they were there to answer or make adjustments. I would highly recommend to anyone, particularly anyone with a system that is demanding and complex
    - Ronald B.
  • A
    AVS Logic showed up on time, was professional and pleasant to work with. AVS installed the wall outlets just and placed them where I wanted them. Although they repaired the holes in the wall with plaster, I would have preferred it if they painted it as well to make it clean. Unfortunately, they do not paint. I would hire them again in the future for other projects.
    - Mike O.
  • A
    It went well. I thought it would be a quick job, but it took longer than in expected. The job was very thorough, and I'm very glad the time was taken to get job done right the first time.
    I'm very to now enjoy my tv, where it should be, without any cables showing.
    I had the same service done for two rooms, my living and guest bedroom.

    - Hythum K.
  • B
    Quincy was very knowledgeable in bringing together two disparate system that were not necessarily designed to play nice with one another. For the past many years, I have always had a problem getting my Mac based Quickbooks to work with tax prep software not designed to work for a Mac. As such, I had to seek out a PC and manually do the work. Quincy created a seamless system to do everything on my own Mac in two different environments - Mac and PC - all in one machine. I was able to take advantage of the daily accounting within Quickbooks done over the year and apply it to the tax prep software thus saving A LOT of time and improving accuracy. Highly suggest Quincy for complex problems such as this.
    - George N.
  • A
    The home visit from Matt was excellent. He was totally professional and approached the repairs in an orderly, organized, and time efficient way. In all instances, he addressed and fixed our problems, explaining everything clearly. Unlike some past computer repair experiences, we did not have to call Matt back in the days after with follow-up questions or issues.
    - James N.
  • A
    It was a fabulous experience working with Tammy.  She was very responsive, came up with excellent ideas, and turned around work very quickly.  She is also friendly, hard-working, dependable, and creative.  Considering the scope of the services she performed for us, her fee was very reasonable and was significantly lower than some of her competitors--but with no reduction in quality.  We couldn't have asked for a better experience and we intend to use her for all of our future web design needs.
    - Craig S.
  • A
    Service went very well.  Ira Goodberg was very helpful and easy to work with.  He was able to identify and fix problems with the computer and was very helpful in offering suggestions.
    - Carolynne K.
  • A
    John is exceptional! Highly professional, responsive (called and followed-up in the evening and on the weekend), extremely knowledgeable, careful and easy to work with. I enjoyed getting a chance to pick his brain while he was helping with migration and setup of my new computer.
    I've used macs since 1980 or so and know them well. I also have used different people to assist me when I want to make sure things are done or I have problems. John is the best! I've used his services 3 times and I have always been completely satisfied with the work, my level of comfort and the cost.
    If you've got a MAC, use him!
    - Jeffery B.
  • D

    Re 3/16/15 provider response:  Yes, we did have a good working relationship, but the project was to fix the backups and that wasn't done.  It would've only taken a few minutes of your time to make the new external hard drive compatible with the computer.  Yes, I told you about this but you wanted to charge me to come back when I hadn't used up 2 hours on-site, which I paid for.  Sorry it would've taken a third trip to use the 2 hours but you could've stopped by at your convenience.  Now nothing is being backed up to the hard drive because the synctoy isn't synced, which was a foreseeable issue for a computer expert.


    $75 for 2 Hours of On-site Computer Labor Plus Free Site Survey/Upgrade Analysis! -- This is what I purchased but I don't feel I got what I paid for.  Dan came to the house twice, but wasn't here an hour either times.  I guess even if he's not here an hour, the fact that he's here at all counts as an hour (maybe figuring driving time, although is that supposed to be included?).  I wouldn't care if the job had gone smoothly, but it didn't and there are unresolved problems.

    I was getting an error message that a hard drive was about to fail.  Dan was familiar with the message because he's worked on my computer before, and he's familiar with the computer and its two backup systems.  The error message started to interfere with my online Carbonite backup so I had to resolve it.  I bought a new hard drive and Dan installed it.  I was hoping he would transfer my data to the new hard drive with a device that automatically transfers data quickly (I've had this method used before), but Dan told me just to copy/paste, and he left.  It took me awhile to copy/paste and when I finished, the data didn't match.  I tried to figure out where the files were different, but it was almost a TB and too much, so I gave up.

    I called Dan and he came the second time to reset my external Book backup with synctoy.  Once that was done, I worked with Carbonite to resume my online backup.  Carbonite couldn't resume its backup because the new hard drive had a different drive letter than the original drive it replaced.  So Carbonite reset the new hard drive letter ID back to its original and everything resumed where it left off and it's working properly.  However, now synctoy doesn't back up to the Book because the drive designation was changed back to its original ID.  When Dan was setting letter designations for the synctoy backup, it occurred to me that Carbonite might possibly need the new hard drive to have its original letter ID in order to resume backing up where it left off, but this was a fleeting thought and I just assumed that Dan was the expert and everything would go smoothly.  I was right about the drive ID, everything is not properly synced, and I feel Dan should've foreseen this issue.

    When I called Dan to let him know there was a problem with the external backup and tried to discuss why the drive ID wasn't set back to its original, he said Windows randomly assigns the hard drive letters.  He advised he wouldn't come back to reset the external hard drive without additional payment.  I know it's easy to change drive IDs if you're a computer professional, since I watched Carbonite do it.  I feel that if Dan didn't want to make another trip, he should've at least walked me through making this change via the phone.  Now I have to figure out how to change the drive ID and reset synctoy myself.  Not that this is a bad thing, since the less I have to rely on others the better, but I paid to have a job done and it wasn't.

    Finally, in his haste to get in and out, the access panel to the computer was put in incorrectly so that it flops back and forth, leaving gaps that allow dust to get in.  Not sure yet what's going on with it since we just discovered this today.  This discovery was the last straw and prompted me to write about this experience.

    Finally, I have no idea what the "Free Site Survey/Upgrade Analysis" is, because it's something I didn't receive.

    - C. S.
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Computer And Electronic Services in Venice

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