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Storage Unit reviews in Van Nuys

Real People ~ Real Reviews ~ Real Results

  • I cannot say enough about this amazing company. I have used them 3 times this far. Twice to move within Los Angeles (while also benefitting from their great storage facilities). The third time it was a complex shipment with one part heading to the port for an overseas shipment and the other part headed to the East Coast. Everything was handled with professionalism, courtesy and care. Michael and Tony who oversee the company, provide that initial interface. Michael's professionalism and courtesy reassures any customer that the job will be well done--and he comes through on that. The crew they use are exemplary. Whether it was in Los Angeles or here in DC, we could not have asked for a better crew who handled our every item with utmost care. Not one thing has ever been broken or lost during these moves. I cannot say enough about this amazing company and do hope others benefit from their services as much as we have.
    - vijitha e.
  • Fantastic. The guys were so nice and efficient and even went above and beyond to help us unpack for almost and extra hour. They also went above and beyond to accommodate some unforeseen storage. The best movers I've ever used!
    - Aliza R.
  • My mover with North Star went easily, effortlessly!! Danny and Xavier were happy healthy and helpful, getting all my things out of my garage and into the truck and over to my new storage unit. North Star was recommended by my business manager and I'm very happy I went with them and would not hesitate to use them again in the future. Thank You North Star and Danny and Xavier!! Louise
    - Louise H.
  • Many thanks to Donna from Elite moving and storage. Donna was the only person that I dealt with and she made sure to make this move as easy as possible. At first, I called and spoke to her explaining her what I would like to do, when and what items do I have to move. Donna was able to provide me with an estimate about the move and after I agreed and confirmed it, she was able to schedule the move. The movers (3 people in total) came over at the day and time that was set by Donna and they used extra care to load and unload my boxes and furniture. The move was completed the same day and I appreciate everything that they did for me. Good company!
    - Rossie P.
  • These guys from elite moving & storage know exactly what they're doing. They were very professional, easy to communicate and deal with and just in general, I can say it was great experience. This whole moving was a last minute move and Donna from the main office was so accommodating and she got the whole thing set up on the fly. My past experience is that moving is not an easy task but Donna and her movers swooped in and got the stuff out of my old place and into my storage unit within 3 hours. They operated like a well machine and I will definitely call them in a few months when I move the stuff out of my storage. They definitely earned a customer.
    - Sherrill D.
  • Service was quick and efficient!  The movers are extremely profesional and helped us arrange our furniture! Pricing is very affordable and they even gave us free use of materials! I am beyond greatful with this company! 
    - Joan L.
  • I worked with Father and son on a 2 stage process. They brought everything to storage and stored it for 3 months; Then they delivered to my new house just last week. Both moves were super smooth. The guys were fast and friendly. Now that everything is delivered and I've looked everything over---there is not a single scratch on 1 item. I am thoroughly impressed. The mavens of moving!
    - Mitch R.
  • I spoke to Lilia at the office after reading EXCELLENT REVIEWS for this company.  She was friendly and efficient and made an appointment for me with Nick.
    He came on time and we reviewed the rooms and the items to be moved together.  However,  I was not moving to a new house.  Instead, I needed furniture moved, boxes packed  and moved into storage for a remodel and then moved back about a month later.  Nick was very positive ("no problem.  No problem"), but when I got the estimate, it was ALL WRONG.  Rooms we discussed were missing, there were items on the list that didn't make sense (dish packs for the living room?), and there was no charge or provision for moving the items back to the house from storage!
    Also, he told me on site that he would offer FREE STORAGE and gave me a coupon that stated this.  But then when I got the estimate there was a storage charge on the estimate.  When I questioned him, he told me it was no longer possible to get the month of free storage, even though he gave me a coupon that states there is  "ONE MONTH FREE STORAGE".
    It gets worse.  When Nick and I spoke, I asked him to come over a second time to clarify what we were having done and to clarify the estimate.  He told me he couldn't talk and he'd call back the next day to make an appointment.  He didn't call.  Then the day after he called and asked if he could come by at 8PM that night.  I told him it was too late.  He said he could come by a WEEK LATER at 7AM!  I told him that was too early AND a week's wait was too late.  I told him he was too busy for me and that I would have to find another moving/storage provider.
    I don't know why I had such a difficult time, when the other reviews were so good.  These excellent reviews didn't reflect my experience at all.  The estimate I received was inaccurate and disorganized and the written estimate reflected that.  Maybe others will have a better experience if they are simply moving from one place to another.

    - KARL E.
  • I have a 100 year old baby grand piano that is a family treasure. It has been moved many times over the years, but never with the type of care I just witness.  David is the "piano whisperer". I highly recommend these guys to move anything you really care about.
    - HARRI M.
  • The advanced crew was great. They were friendly, clean, and professional, and hey worked very quickly. The best part is, you would never be able to tell that we did a room addition to our existing house. Almost every one thinks it was built this way.
    - elisha m.
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Storage Units in Van Nuys

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