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Health Insurance reviews in Van Nuys

  • F
    United Healthcare and their subsidiary PacifiCare exemplify the current state of healthcare providers in this country. Neither my wife or I have ever had any major health issues but we had nothing but problems during the 4 years we were covered under them. Every phone call we were on hold for a minimum of 20-30 minutes waiting to speak to someone. Even for the most mundane question it was a constant hassle and multiple phone calls to get an answer. Claims were processed at a slow rate (sometimes taking up to 6 months!). Twice we had routine office visits that were recategorized as "hospitalizations" they would not cover and we had to pay hundreds of dollars out of our own pockets, even though prior office visits for exactly the same thing were covered previously. Our rates went up every year at least 10% until 2009 when they jumped an obscene 76%!!! Our premiums were going to be over $1,200 per month (which is more than our mortgage payment) for 2 non-smoking, very healthy people in their 30's, and that was for the highest deductible of $5,000 per year! Thank God Obamacare will start in 2014 and my family can finally be covered at a decent rate.
    - Steven B.
  • B
    It was easy to sign up again for my annual renewal with Blue Shield. They provide adequate coverage for my medical needs. The waits are a bit long when attempting to contact them by phone. However, they do eventually respond and they do attempt to resolve whatever issue is present. I think their coverage is about as good as anyones, and I've reviewed several different companies. They seem to make payments promptly to the providers and their benefit sheets are self explanatory. I will continue to use them as long as the cost vs. coverage remains about the same.
    - Gary K.
  • A
    Kimberly was great. She was so easy to communicate with and so quick to respond to our needs, walk us through everything, and answer every question. She recognized that I may be hard to insure due to a pre-existing condition and informed me about HIPAA laws that require insurance companies to offer portability plans from which I can not be denied once my Cobra plan is exhausted and terminated. She explained that I could start shopping for a new plan in October to start in January under the affordable care act. She helped me with my application, made sure I got it in on time, and even dealt with rude insurance administrators on my behalf. Kimberly was always so friendly and I felt like she really was looking out for me. I recommend this company very highly, and Kimberly, in particular.
    - Melanie K.
  • A
    I have been using Kaiser for at least 15 years and have been pleased. They are professional and have a wholistic medical approach, such as a preventative illness program. I recommend them to others.
    - Murray N.
  • B
    It's part of where I work. We have choices and Blue Shield was the best of the choices. I have two options with them. It's a little more expensive than the other provider but gives me a little more choice with what happens in a hospital or who I can choose as a physician and stuff like that. Overall health insurance is expensive. I haven't had to called Blue Shield myself yet with any kind of problem but I think overall on the pricing side, big insurance companies don't want to give up their dominance over healthcare and that I think is a bit too much. What I would tell others about Blue Shield; if they could afford to use them then do so. Since I'm a part of a major plan I haven't done any specialized billing.
    - Linda K.
  • D
    We wanted a PPO for choice, and chose Health Net since our pediatrician was then in-network. Over the years, we have found that in-network providers work beautifully. However, seeing out-of-network providers (as most of our providers soon became) is always nightmarish. Most providers these days require payment up front and provide a medical receipt. We submit that along with a Health Net Claim form to Health Net for reimbursement according to our plan. This process is arduous. It takes two months at least. Rarely are payments sent to us, rather than the provider. I recently spent 15 months to straighten out a situation wherein they actually threatened my provider with legal action over a mere $500 check that they were supposed to have canceled. Twice. I've struggled with them over this issue for years, by phone, in writing, online. The price is right, the the hassle is not.
    - CANDYCE K.
  • A
    - Michael D.
  • A
    They were very helpful in recommending the appropriate insurance coverage for her and were very patient with our delay in getting them the information they needed.
    - Dena C.
  • A

    Everything is fine.

    - Jon S.
  • A
    Statements are easy to understand and on time.
    - Mindy L.
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Health Insurance Providers in Van Nuys

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