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Blinds And Curtain reviews in Valley Village

  • A
    Jacoby Company, Inc.
    From the first phone call with Tricia, I felt that Jacoby was very willing to work with me on a short timeline. Cory returned my call immediately and came the next day for a consultation. She gave me a few options on 5-7 turnarounds (all very reasonably priced) but I ultimately decided on wood shutters. The manufacturer agreed to come the same afternoon to do measurements, and after some discussions, we all agreed it would be best to install after our return home and place temporary shades on the windows for our guests. Cory actually drove to Bed, Beth & Beyond to get the shades and then she put them up for me. Phenomenal customer service! Cory was so knowledgeable and offered very good input. I couldn't be more pleased with my shutters. I'll definitely use Jacoby again and I'm so thankful to Angie's list reviewers for directed me to this fabulous family company.
    - Thomas G.
  • A
    Reseda Shade Co
    Went great. I entered a request for a quote on their website over the weekend, based on positive reviews on Angie's List. Erasto followed up the next business day with a phone call and came over that same afternoon with samples and solid suggestions based on my specific living situation. He suggested a honeycomb vertical for the slider, which faces west and gets full-on sun in the late afternoon to block light, for television watching, and heat, to save on a/c. He noted a window facing a neighbor's backyard and driveway and suggested a top-down, bottom-up shade to provide light and privacy without sacrificing either. A bid followed, which I accepted. Terms were half down and half when work was completed. His turnaround estimate was two weeks for the new window treatments to be created and installed. He called on a Saturday, three days ahead of schedule, said the shades were ready and that he could come over that afternoon. He showed up promptly and completed the work without any hassles. Beautiful job and just what I needed. Erasto knows his stuff.
    - Tom H.
  • A
    Shutters and More Inc.
    I've had Shutters and More install shutters and closet doors in 2 rooms in the last 5 years.  Recently, a magnet that held a shutter in place had broken.  I e-mailed Barry Sable about where I might purchase a replacement.  Barry sent me 4 replacements for the broken part gratis.  I only needed one.  When a business deems it necessary to take care of a former customer long after the job has been completed, shows a concern for customer care that is exemplary and one that deserves your patronage.  Thank you, Barry.
    - Edward M.
  • A
    Jacoby Company, Inc.
    I can sum up the job in one word: Perfection!  In addition I had also requested to have new foam rubber for a chair seat cushion.  It was done at no extra charge.  These are people who definitely want and deserve your business.  Thank you all at Jacoby.
    - Edward M.
  • A
    Jacoby Company, Inc.
    It was excellent. I just recommended him to somebody else. This is a rental, and he worked with me to provide decent quality blinds within my budget.  The service is top notch.  Timely, even had to come measure a second time because we had to widen a window opening after his first measurement.   They have a good selection of blinds to choose from. We had a conversation over the phone and I told him the quality I was looking for which was not the cheapest and not expensive either. He came with samples when he came to do all the measuring. It was really good. They cleaned up after themselves and made sure everything looked good. He came out right on time.
    - Gretchen L.
  • A
    Jacoby Company, Inc.
    I contacted Jacoby based on the great reviews on Angie's List. Cory set up an appointment with me right away. Cory and her daughter came out to our new house and knew exactly what we were looking for.  My style is modern and clean so I was nervous about putting in a ton of window coverings but Cory understood exactly what I wanted and I ended up with beautiful shutters that match the white of our house. I love how they look! I also wanted drapes for the master bedroom to block sunlight and they turned out gorgeous.  Gary, was quick and installed them perfectly.  I love that they are family owned and worked within my budget.  Definitely recommend!  Thank you!!
    - Celeste V.
  • A
    Window Fashion Pros
    This Company was great...they were professional...very easy to deal with and very accommodating.  Arrived on schedule, very clean and orderly...removed all trash.
    I would definitely use them again and would highly recommend them.
    - Kathleen L.
  • A
    Castle Draperies
    The work was performed over the period of two days and all went well and with no concerns. Fine-tuning of the various remote control functions was performed and the operation of the power-controlled shades was explained to my clients. They have been living with the finished product for some weeks now and are very pleased with the results. As a matter of fact, they have asked that he install additional shades in some of the upper, less-accessable windows that had originally been judged as not warranting any treatment. We will then be starting phase II of the project soon, which will involve the decorative and functional drapery treatments for which Castle will also be responsible for the labor and installation of. They have an ample line of fabrics from which to select as well as current samples and books of most of the better lines of window treatments on the market today.
    - Tom J.
  • F
    3 Day Blinds Bakersfield
    I filled out the online form at the company website, and was assigned Design Consultant Angela Helton by luck of the draw. She came, took the measurements, I told her I wanted the most basic blinds - 2 door-full height sets, and 2 window shorter but wider sets. I presented the Angies List coupon, and got a price. Installation was about $350.00 in addition...I'd give you the exact amount, but I don't have a copy of the receipt. More on that later.

    She printed her copy of the receipt at the house, but for some reason, the little printer she brought with her quit working, so she said she'd email me mine. She did - but some how it was deleted from my phone...so I called and asked for a second copy, which to this date, has not been received.  And - she knows that.  (You would think that someone in customer service would put one in the regular mail perhaps??? Noooo, not Angela!!)

    First...3 day blinds is really a misnomer. They can do blinds in 3 days, but the cost of the expedited freight nearly doubled the order price, so I went for the ground freight to keep costs reasonable. So, about a week after the order, two guys came to do the installation. Their professionalism was missing in action somewhere. They smelled as if they'd come directly from Kelly's Bar and that they were allergic to soap and water. They installed 2 of the blinds...and discovered the other two had come with faulty or broken headrails. They said they'd take the headrails back to the factory for repair, and would be back in about 3 days.

    After they left, Angela called to ensure I was satisfied. Obviously I was not. I explained the situation, she said she'd follow up for me. A week later, I hadn't heard anything. The paper blinds they'd put up were torn, and I was out of patience. I called Angela. She was surprised, said she'd look into it. I called the installation company directly, and learned that the headrails had only just arrived at the factory a couple of hours before, because they had been in the installers truck for a week, and that the installers had been terminated. Shaking my head, I asked when they might finish the installation. The installer said she'd call me right back. She did, it was scheduled for a couple days later. I called Angela, brought her up to date, and asked her why she didn't follow up for me, as she'd promised when we talked on the day of installation. She said she had, I asked how...considering she had no idea that the headrails were in the truck for a week...and she acknowledged that she'd been out of town for the week, and really hadn't. I asked for better service, and asked for a second copy of the receipt to be emailed.

    The following Tuesday, as scheduled, there was a knock on my door at the appointed hour and the installer was there to "fix" the headrails. I said what? You have the headrails! He said..."no, I have clips to fix the headrails with". I explained to him that the headrails were at the factory...frustration rises. I called Anglea...I asked again about her follow-up...she said again she had followed up, she complained about the tone of my voice - which by now was high and loud, no doubt...my frustration was through the roof.  I guess, with her lack of skill, she should be used to that by now.  I asked again for the copy of the invoice - which she said she'd sent, but as noted above, I still don't have. Well that was the last I'd heard from her. Voicemails went unreturned. Her unprofessionalism and lack of customer service skills is legion. My advice: STAY AWAY.

    I worked directly with the installers - and everyone in their office was polite and professional.  Note that the installers are not 3-day blinds, but a company that does the installations for 3-day blinds.   

    A couple days later, two very polite and clean guys came, finished the install and asked me to approve it. Unfortunately, I did...and I say unfortunately, because when I went to open them today, (they are in rarely-used rooms), I discovered they are installed backwards. The door in one room and both windows opens from the left, the blinds open from the right. Call me crazy - I would think the installers, who have installed thousands of blinds, would check that. So even though I paid for an installation, I now must take down three of the four blinds (which involves removing each of the louvers), reverse the headrails, and reinstall the headrails and louvers.  I can only hope that I don't break any of the louver tops when I do this. 

    Disappointed?  You bet.  But I'll take the blame for that.  I work from home...I was on a deadline, and I didn't double check the installation relative to how the window opens.  I just pulled the cords, the blinds worked, and I signed off.  I should have checked more closely...but I still believe that this was something the installers might have checked.

    Please understand - despite the issues, I liked the installers.  I wish they'd checked how the windows open relative to how the blinds open, and I wish they'd communicated better so that we hadn't lost so much time - but they always acted with the utmost professionalism and understanding. 

    Angela, on the other hand, was the antithesis of professionalism, and 3 Day Blinds should be ashamed that she represents their company.   In case she reads this, I'd like to give her a little help:  The Dictionary.Com definition of the word follow-up, which she clearly doesn't understand.  It is:  1. the act of following up. 2. an action or thing that serves to increase the effectiveness of a previous one, as a second or subsequent letter, phone call, or visit.
    - JEAN L.
  • A
    Nexxus Remodeling Inc
    When I returned from a two-year deployment to Afghanistan I discovered that I had a leak in my kitchen ceiling and thought that there was a problem with my roof. I logged on to Angie's List and started calling various places that were listed for roof repair and was told repeatedly that I would have to wait for an appointment between three days and two weeks. When I reached Tony Panterra of Nexxus Remodeling he said, "I'll be right over." And he was. While he could have told me that I had a leak in my roof and sold me an expensive re-roofing job, instead he did some investigation and discovered that there was actually a minor leak in some piping from the air conditioning unit. I was so impressed with his honesty that I knew exactly what to do as I began to notice a myriad of other projects that were necessary after two years of neglect. First was the floors. The floors throughout the house were scratched and worn from my four dogs. In addition, two of the rooms had been carpeted and the carpeting was now stained and worn. Tony arranged for his flooring crew to come in and install hardwood flooring in the two previously-carpeted rooms to match the flooring throughout the rest of the house. They worked with me to find the stain and finish that I wanted, even blending several different colors to reach the right look for me. They even cheerfully re-did a couple of areas that were inadvertently damaged by some movers. When I told Tony that I wanted a wall unit for my office, he had his cabinetmakers come in to consult. They worked with me to draw up a plan for the unit and then built it off-site in less than a week. They brought it to the house on a truck and installed it in a day. Then they worked on painting it on the spot. The whole process took less than 10 days. The cabinet people also removed all of the cabinet facings in my kitchen and bathroom, took them away and refinished them in a new color, brought them back and reinstalled them, adding self-closing hardware to the cupboards and drawers. Nexxus's painters were fantastic, professional, friendly and helpful. One of the bathrooms proved to be problematic because of water stains on the walls and they cheerfully re-painted the the room several times, even using a special treatment on the walls to prevent the stains from bleeding through the new paint. It's beautiful. In my foyer I had a diamond-patterned stone floor. I wanted to approximately match the pattern on the face of the fireplace. Nexxus's tile expert came in and hand-cut dozens of the diamond-shaped tiles and installed them, making the fireplace into a work of art. The fireplace was so beautiful that I asked them to do the same thing for the patio outside my back door. The tile craftsman worked for almost a month every day, arriving early in the morning and leaving at the end of a long, hot day with a great deal accomplished. At the end of the process he also cleaned and re-finished the original tile, and cleaned the tile in my bathroom. I was having trouble keeping the dogs from digging up my garden. Tony had his iron-work people come to measure a part of my backyard and a week later they installed a beautiful wrought-iron fence to create a special area for the dogs. I am a naturally conservative and cautious person, especially when it comes to spending a lot of money. Contractors have such a bad reputation, and I felt that I had to be really careful when deciding to work with a particular company. After talking with Tony, however, and going through this experience, I realized that my idea of getting multiple estimates in the hopes of being able to pick the best value for the money was completely misguided. I was lucky that Tony was available when I started making phone calls. I don't know anything about construction, and I don't have any way to evaluate the reasonableness of any individual bid. For example, one company could give a really low estimate, but there was no way to know if the materials and workmanship would be of good quality. Or they could make promises they couldn't keep, leave before the job was finished, or make serious mistakes. Truly the only way to know whether you can trust a particular company is to get recommendations and look for ratings on Angie's List. But you can't figure it out from just a cursory look at the Angie's List ratings because there are a number of companies that have "A" ratings. You have to really look at the substance of the recommendations to figure out which company is the best. Looking at the evaluations for Nexxus, you see that many satisfied customers have written long, detailed recommendations for the company and there has been a great deal of repeat business, indicating that people re-hire Nexxus over and over again. To me, this is the best possible recommendation. And having used Nexxus for this project, I also realize that there is no way I would trust another company to work on my house. I think that it is unrealistic to think that you can make a decision about hiring a construction company based on the traditional practice of getting multiple bids. Getting more bids doesn't help you make a more logical choice, it just causes confusion. What helps is the information you get from really taking advantage of the information you can find on Angie's List. Tony Panterra and Nexxus Construction have the highest number of A ratings in several categories. That's how I knew I could rely upon them to do a good job. And they did.
    - Julie S.
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Window Treatment Experts in Valley Village

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