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Pest Control reviews in Valley Village

  • F
    Had an appointment setup yesterday between 4-6. I made sure I was home and waited and no one showed up- no call or anything. When I called this morning to find out what happened I got no explanation or apology and was told they couldn't get out again for another week. I won't be using them.
    - Dan P.
  • C
    Center Termite & Pest Control Inc
    We've been customers of Center Termite for a few years and we've maintained an annual contract with them for termite control. The inspectors have always been friendly and courteous, but the actual treatment has been questionable and the "front desk" is problematic. As to the termite treatment, it's hard to tell how effective it is. What we do know is that when we go into the garage or the attic or other areas they've treated, their chemicals have streaked the vertical surfaces, leaving an unsightly residue which I always have to remove a few days later. I thought a professional service would have a less conspicuous treatment that wouldn't leave visible residue. But we've just shrugged it off for years. We recently asked them to treat an ant infestation in our kitchen. We had to wait two weeks for an appointment (standard with them) and have recently discovered there are some outfits that will send someone within a day or two. We were also told that to treat the interior, we'd have to remove food and pets for a few hours. This is not practical for us, so they said they could just treat the exterior and under the house, and it should be perfectly effective. We agreed to this. After two weeks, the inspector came and treated. The cost was $143. However, the ants stuck around. We kept waiting, thinking maybe it would take a while for the treatment to take effect, all the while debating when it was time to call Center and tell them it was still a problem. After four weeks, we realized the ants weren't going away, and now they were in our food in the pantry. On Monday, July 30, I called Center to ask for another appointment, assuming we were still under warranty. That's when I learned the work carried a 1-month warranty and since it was done on June 28, and I was calling on July 30, the warranty had expired and we'd have to pay for the repeat service (and they could send someone out in two weeks)! Yes, I'm sure this is all in the small print, and that technically they are right, but the line that really annoyed me was when the young woman said, "Even if we wanted to do it under warranty, the 'system' won't let us." I hate when human beings tell you that their computer or their "system" won't allow them to do what's right. I asked to speak with her supervisor, who held the position that the warranty expired two days earlier (over the weekend), and she repeated the talking point about how their "system" wouldn't allow them to make an exception. I said, "Well, since your system is obviously the boss of you, can I please speak with your system?" She said that she was the one who made the decisions. I replied that she had just said her system wouldn't let her do it, so doesn't that make "the system" the real decision maker? This was all leading nowhere, of course, so I gave up, and said I wanted to cancel the remainder of our annual termite contract and receive a pro-rated refund for the time left on the contract. But we had purchased the renewal on March 7 and it carries until next March and they don't do pro-rated refunds for cancelled contracts. I guess the "system" won't allow it. So we are now researching a new termite/pest control that is not a slave to their system. A lot of places pass themselves as mom-and-pop, family owned businesses, but when human beings can't (or won't) make reasonable decisions on behalf of long term customers, and choose to blame it on technology, Game Over. Center Termite is canceled.
    - Linda W.
  • A
    Borite Termite & Pest Treatments Corp
    They did fine. They did great. It's $300-400 for the initial visit. And then they show up every quarter, and that's $150 every time they shop up. But they actually fixed the problem. It definitely worked. They eradicated it.
    - Christine S.
  • A
    Ecola Termite & Pest Control Services
    I called Ecola for a sudden and horrible flea infestation and they were extremely professional, courteous and responsive. For $250 I received a complete assault on the first visit (bombing, spray, powder) and two follow-up visits (spray, powder) that they called ME to schedule so I didn't have to go chasing after them. I would gladly use them again which hopefully won't be necessary since my fleas are gone!!
    - Dianne W.
  • A
    Pestcal Exterminators
    Amazing Service, very knowledgeable and prompt. Answered all of our questions and we were very impressed with their team. I will be a repeat customer and highly recommend PestCal to our friends and family. 
    - christian e.
  • A
    We have a service contract with them yearly. They did the work within the service so they didn't charge us. We pay like five or six hundred a year for the termite service. We pay monthly for the pest control. We just had a pest issue and the work wasn't so great but they came back and fixed it.
    - Jocelyn B.
  • A
    Handytech Termite & Pest Control Services
    Joel showed up immediately and did complete and thorough inspection of the house. He took time to examine the house, crawl space and  attic , even  took pictures for me and explained everything in details and gave me the best estimate out of 4 companies I checked with before. He was very respectful, patient and professional.  His bid was itemized and with options to choose. While checking for termites he pointed out on the leak under the shower pan which if he won't mentioned would create a bigger problem in future.During the process he was always available on the phone and his secretary Jenny was great. Jenny and Joel followed up with every request and detail. I am very happy with Joel's work and would recommend him to everyone!
    - Yulia K.
  • A
    A Bee Solution

    It was great!

    Immediate response to my phone call.

    Next morning service.

    Professional, articulate service person.

    Reasonable price.


    - Joseph C.
  • A
    Corky's Pest Control
    It was good. He was on time and very professional. He was very honest. He performed a very thorough job. The thing I like about him is that he was explaining everything to me, and also explained to me how I'm spending my money. Very courteous. I was very happy with this company.
    - Hossein T.
  • A
    A Bee Solution
    Removed them all and found some additional ones.  They said it would be guaranteed for 3 months.  Unfortunately, after they left I found an additional hive.  Came back the 2nd day to eliminate that one also.  Very professional and courteous.   Explained the whole process and was prompt and efficient.  Would definitely use them again.
    - Lisa P.
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Pest Exterminators in Valley Village

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