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Hospice reviews in Vallejo

  • A
    Parson's Residential Care Center
    Parsons is a wonderful facility in every regard. They took in someone who (like most), probably didn't want to be there to begin with and convinced her that she was well cared for and loved, they got her out of her chair in her room and into activities with other residents and turned it into a home for her. Over time, for a lot of reasons, none to do with Parsons itself, she became ill and was unable to participate as much. The staff still came in and made her feel wonderful and wanted, treated her warmly and lovingly, and generally just treated her like family. They were so effective that as she got sicker, she ended up in the hospital and rehab several times in the last four months, and all she could say is that she wanted to go home where all of her friends were. I would say that if they were trying to make her feel good and valued, they succeeded admirably. Some notes on the grading categories: Availability: Visiting hours were actually whenever you wanted to come in. They gave the family members the code to the front door, so if you wanted to come in during the middle of the night you were welcome. Environment: Absolutely clean and comfortable. Most of the residents there have Alzheimer's, but the staff still bathe them every single day, dress them in clean clothes which are washed every day, teeth brushed, etc. Their rooms are straightened and trash emptied daily and the room is actually cleaned once a week. The rooms are all private and have outside windows so they are bright, and large enough that she had a bed, a lazy-boy style chair, an end table, night stand, wardrobe, over bed table, bookcase and dresser, and still had enough room for people to visit in the room. It is wonderful. Parking is in front and very generous and accessible. Punctuality: Everyone was there when needed. Friendliness of Staff: Loving and personable. Bedside Manner: Unknown - We never actually met any of the physicians Communication: The Care Managers at Parsons gave us the information from the physicians Effectiveness of Treatment: They struggled with wound care from sitting too much (her choice.. nor theirs), but they brought in home health wound care nurses and Therapists - physical and occupational to motivate her to get up and move around as much as possible. Billing and Administration: We were self-pay of course, but it was simple. We would recommend Parson's.
    - Tim M.
  • A
    A Warm Springs Residence
    It went good and not so good, because, of course, my mother was dying. I don't think she got out of her bed willingly once she moved in. But they always took care of her, made sure she ate something,  fed her - eventually we ordered Ensure by the case. She was clean, linens always clean, had her cat to pet, they made her special treats to temp her to eat. They really did take very good care of her.About six months after she had moved there Vic (manager) told me we should consider Hospice. We didn't talk much about it then, except to tell me that she could stay there for that, because she had a sort of collapse and was taken to the hospital. She was in the hospital for about a week and then the hospital moved her to a nursing home - really against my wishes. She was there in that place almost a month. She had several episodes, was sent to the hospital and sent back to the nursing home. She wouldn't eat, she wouldn't drink anything. Of course they left the tray at her bed and she could barely hold a spoon. Warm Springs visited her in the hospital and in the nursing home, They were really upset at how bad she was getting and asked me if we couldn't get her back to them - that they could take better care of her. We were not anticipating her getting well, we just wanted her to have some comfort and ease and go at her own speed.  I got a release date from the nursing home, but she collapsed again and was back in the hospital. This time they acted like they were going to keep her. She refused food and water, wouldn't talk except a little bit to me. I told the doctors that I wanted her to return to the Warm Springs Residence and go into Hospice. No force feeding or physical therapy or anything. Just get her as comfortable as possible and NOT to send her back to the nursing home. It took a few days, but they did it.She was moved back to her  room where the hospice company had everything ordered and the staff had everything ready. She had lost about15 pounds through this. Over the next 3 or so weeks she was fed all meals by hand, ate enough that she gained a little weight and looked a lot better. Still wouldn't  talk, mostly slept. There was always someone nearby to keep her comfortable, and one day she spoke to them, thanked them for her care, went to sleep and died 4 days later in her sleep.Yeah, for the situation, it went good.
    - Judith L.
  • C
    Kaiser Permanente
    Kaiser did a poor job. They got worse and worse. They were not punctual at all and I was livid by their service.
    - Roxanne H.
  • D
    Pathways Home Health
    Pathways Home Health came to us and was a hospice experience that I wouldn't want to repeat. We had trouble scheduling meetings with them and they actually held us up waiting several times. I would not use them again in the future.
    - Jon K.
  • D
    VITAS Healthcare
    Unfortunately, dad entered hospice care on Dec. 22, 2014 (during the holidays) and the service was not as we expected or as it was advertised.  For example, he did not see a doctor the first week in hospice, even tough the case manager told us that he would.  He did not get to see the hospice doctor until the 2nd week.  Dad needed wound care every day (his neck and face were bleeding), but Vitas only provided nurses to change bandages 2 to 3 times a week depending on their availability.  Thus, my 79 year old mom became the wound care nurse (adding lots of stress to her).  My dad lasted in hospice care for about 3 weeks.  First two weeks of service was adequate (despite limited wound care).  At end of 2nd week, dad had a panic attack because he was feeling choked, we called Vitas emergency number, and waited 2 hours for a nurse to arrive.  When she arrived, she was very helpful and provided good advice on how to treat these chocking attacks.  The problem was during his last week of life that he could not swallow the medication (pills/tablets) anymore and nurses or doctor did not prescribe liquid medication until the morning of the day before he died.  We realized that liquid mediation was much more effective for anxiety and inflammation once the liquid form was provided. The 3rd and 2nd day before his death, dad suffered greatly (he was asphyxiating) and the medication was not helping.  We called Vitas emergency phone ~ 10 pm, waited 2.5 hours before we got a call back and the nurse told us to give dad another Ativan pill (for anxiety) and that she would show up in the morning.  In the morning the nurse did not show up and I called Vitas again.  Eventually 2 nurses showed up. The doctor visited a 2nd time (the day he passed), and told us that that he was being given the minimum amount of morphine for pain/suffering and quadrupled it and added other anti-anxiety medication (Haldol).  This helped greatly and dad did not suffer on his last day.  However, I felt that Vitas should have increased the dosage of morphine 3 days before his death.  Nurses were not being pro-active to reduce the pain and suffering and the doctor showed up too late.  My dad had a rare and aggressive skin cancer that Vitas was not very familiar with, however, I felt they did not do a good job at reducing the pain and suffering of dad on his last days.  The 3 continuous care providers (who showed up during his last 2 days), were very courteous, helpful and diligent but one of them could not handle dad's anxiety attacks and instead of calling a doctor (to increase the dosage of the meds) she let him suffer.
    - Antonio R.
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Hospice Facilities in Vallejo

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