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House Cleaning reviews in Upland

  • A
    Clean Scentsation Home Cleaning and Organizing
    This company, Clean Scentsations, does a superior job. The lead person is professional at all times and does an excellent job. My wood floors have never looked so shiny and clean. They organize well and are always very pleasant to deal with. I would definitely recommend this company, they're very good.
    - Jerry L W.
  • A
    Green clean windows and Services
    We contracted Green Clean Services for weekly cleanings at our office, after a bad experience with the other service were using, and we are so glad to have found them! They have professional customer service, so getting the quote was easy, and they were able to give us a better rate than we had been paying with the other company. Not only did Jess and his team do an AMAZING job cleaning, he also included bi-weekly window cleaning. Green Clean also uses Eco Friendly products, that actually sanitize and kill bacteria. They totally made us realize the difference between a service that just superficially cleans with 'cheap' cleaners, and a top-notch service like Green Clean that cares about health and the environment.
    - JUSTINE K.
  • A
    Mylenia Cleaning
    I'm so grateful for Mylenia Cleaning's continued EPIC CLEANINGS, responsiveness, and communication. These wonder women enter into my home and make life neat, more organized and me happier! My first Mylenia Cleaning experience was upon a deep cleaning when I moved into my house and I have been with them ever since!
    - Nicole C.
  • A
    Detail Cleaning Service
    I have had different cleaning agencies clean my house in the past but never anyone with the attention to detail and professionalism like Ivonne she is wonderful and they will leave your house SPOTLESS.


    - iris k.
  • D
    Merry Maids of Rancho Cucamonga

    I used Merry Maids for a total of 10 weeks coming every other week. Their first deep cleaning they did a very good job and charged me $360.00. On their second visit they were due to come at 2:30pm and never showed up until 5:40pm. No one called to let me know that they were running late. Finally, at around 4:00pm I called Shelley Gruber at Merry Maids and she told me that they were running behind but would be here shortly. I told her that this wasn't going to work for me for my house is very dim lighted as it is and now it was almost dark and I don't know how they are going to see to clean. She assured me that they would get my house clean and promised from now on they would be here in the mornings.  I should terminated then them.  

    After they left that night I noticed dirt behind my utility main trash can, they never moved it to clean behind it. The edges  and corners of my floors were left dirty. My house is mostly tile and they were suppose to vacuum my floors but instead dust mopped it so needless to say once things settled the dirt was back. Also, it's hard to clean a floor properly when you don't use any water. They like using a spray bottle and mopping  it up. I took a wet paper towel and wiped my floor and it turned black. They did do the glass on my bathrooms shower doors but didn't clean the inside of either shower my master shower had mold starting on the edges. The toilets weren't cleaned good. Also, they tried to leave and without cleaning my office.

    I ended up recleaning my whole house. I took pictures of my dirty bucket of water and dirty spots.

    The next visit wasn't any better it was Wed, December 23rd. They were supposed to be here in the morning and showed up at 3:30pm and didn't leave until around 6:00pm this threw my whole cooking for Christmas Eve off. To the point I ended up baking my cakes while they were in the other end of the house and being  up until 4:00am to finish things for my family was coming. I was exhausted on Christmas Eve and didn't even enjoy my family.

    I called Shelley at Merry Maids and explained my problems she told me not to be so picky well when I pay someone $195.00 to clean my home I expect it to be cleaned and them to be on time. My time is valuable too. If the promise mornings they need to be here sometime in the morning not evening.

    January 3rd and 9th wasn't any better  when Shelley sent out a new crew but they were on time. This crew also didn't like to vacuum my tile, and did mop with water but went 50 miles an hour and skipped all kinds of spots and then also walked over the wet floors so you can see footprints everywhere. In the utility bathroom I noticed the lady mopped and then put my carpets back on my wet floor that explains  why when I went to move them the stuck to my floor. On their last cleaning  when they were on the other side of the house my husband decided to take a shower and went into our bedroom and noticed it wasn't cleaned. When I asked them about it they told me that my bedroom door had been closed so they assumed that I didn't want it cleaned. Well, they were the ones that closed it not me. Also when I checked my main bathroom it was dirty the edges of the floors had dirty on them especially by where the bathroom door opens, behind my toilet and under my sink counter.   I told the one lady that I wanted it all redone. She ignored me and folded my carpet part way back and started using a rag to clean I told her "no" that I wanted it all redone. She looked at me spoke in Spanish to the other lady laughed and did as she wanted and never re-cleaned my bathroom.

    The one lady had a really bad attitude and if she doesn't want to do her job right should be fired.  Also, when they cleaned my utility room bathroom they left white cleaner all around my faucet and on my alkaline machine, and damaged my cabinet near the bottom I don't know what kind of cleaner they used on it but it ruined my wood. Then in my kitchen they left my counter tops dirty and didn't move anything to clean behind it, they  didn't even clean my kitchen mats, or stove,

     I have a French Double Door 30.5cu ft Stainless Steel Sub Zero Refrigerator with a Double Ice Maker that's about 3 months old (it's expensive) and they must of hit it with a mop or broom handle for now it has a dent in the front. I'm so angry and Shelley never offered any resolution when I addressed this in writing to her. Having them clean my house  more stressful than it's worth.  This is the most unprofessional company I have ever worked with.

    When Shelley at Merry Maids answered me in an email she said that she was sorry for they tried very  hard and as it was they gave me 3 extra hours. Which is bull my time to clean my 3140 sq foot home was 3 hours and they usually left before that time was up. I should charge them for the hours I waited when they showed up 3 hours and 10 minutes late and 3 hours the next time with no courtesy call to explain that they would be late. Then Shelley put if it doesn't work out with my new cleaning people call her and we can work something out. Shelley never came by once to see the poor job they had done. When you have an incompetent boss I guess that's what you get.

    I do have pictures if I can't put them on Angie's List I will also be doing a review on Yelp.  


    - Joanne H.
  • B
    Jamie's Cleaning Service

    The service was scheduled for 3 people to work 2 hours cleaning the house.  They arrived promptly at 9 AM as scheduled.  At 10:30 AM, the one woman who spoke limited English told me they needed an extra 30 minutes to complete the cleaning; she said it would add $70 to the cost.  I agreed to have them finish the job, as I assumed they planned to work until 11:30 AM.  However, they completed the job at 11:00 AM -- exactly two hours after they had started.  When I questioned the "spokesperson" for the group, she said I'd have to speak to her boss. 

         The boss did call a few days later and  I explained what had happened.  He told me that, according to the cleaning ladies, they had started at 8:30 AM.  That was absolutely untrue and the "boss" concurred that his employee must have been mistaken about the time and I wouldn't be charged the additional $70.

         The service did an outstanding cleaning job and the "boss" was pleasant about my complaint.  It's unfortunate they attempted to extract unwarranted additional pay for their work.  I'm looking for a service to use regularly, but I put a high value on honesty, so this will not be the service I select. 

        


        

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    - Barbara D.
  • A
    JM Cleaning Services
    They are flexible. They are always here and they always do what they said they are going to do. They bring their own cleaning supplies. They do housecleaning and we have also pets. They do a great job with cleaning the dog fur and dust. I wished I could give them an A+
    - Kathleen B.
  • A
    Jamie's Cleaning Service
    The crew that was sent (Angie, Raquel and Maria) were extremely professional and knew their job well. They were very thorough and in fact cleaned most areas better and more meticulously than anticipated. The crew was quite late (through no fault of their own) because of a previous job that took them much longer than expected. The owner made up for this, however, and I was very satisfied with the overall service. I would highly recommend them.
    - James B.
  • A
    Jamie's Cleaning Service
    We will be using this service again.  They did go slightly over the 3 hours for the two of them but only because i said it was okay.  I'm interested in having the same two ladies come out once a month to help us stay on top of everything.  Professional services, timely and a thorough job.
    - Tracy S.
  • A
    Haven Cleaning & Restoration Inc Rancho Cucamonga
    Linda was very easy to contact and flexible with scheduling.  Several employees cleaned our home before we moved in.  They were very friendly, detail oriented and worked hard.  The toilets and sinks were very stained and they had them looking new!  There was a little confusion over the cost because I didn't get the quote in writing but the amount estimated is what we were charged.  We would not hesitate to ever use this company and we highly recommend them.
    - Cathy C.
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Home Cleaning Services in Upland

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