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Garage Door Repair And Installation reviews in Union City

  • A
    PRECISION DOOR SERVICE
    This service went very well. The provider did an excellent job, as advertised, including excellent clean up and removal of old items.
    This was a very pleasant experience and I would highly recommend Precision Door Service to anyone needing garage door service or repairs.
    - Joel W.
  • B
    RW Garage Doors

    We went in and looked at the showroom. There was someone there to show us different styles and what we liked. They came in and took out the old door and put it in. They also installed the opener.  They came when they said they would. The quality was very nice.

    - James D.
  • A
    RW Garage Doors
    The door opener stopped working. The motor would run but not turn the gear or chain. Al inspected the unit and was able to replace the internal gear instead of replacing the entire opener. This saved more than half the cost. He lubricated all the door rollers and chain mechanism. Al was early for the appointment made the same day. Super nice guy and we appreciated that he didn't try to sell parts that were not needed. I would highly recommend Chandler's.
    - Scott M.
  • A
    RW Garage Doors
    Manny was great. He had the expertise, very communicative, quick and efficient, knew what he was doing and offered to setup my two cars w/ the opener and suggested great product ideas as well.
    - Peter B.
  • B
    RW Garage Doors
    Updated review 6/17/2014: Owner George came out today and brought 2 technicians with him. We first discussed about the issues and plan of resolution. The bottom fixtures were not installed properly and will be adjusted and the door shifting may be caused by the settling of the house and might not be able to get back to the old position.

    The technicians removed the bottom fixtures. In order to align them properly along with bottom of the door edge, they decided to drill the holes larger on the metal bottom fixtures so the screws already drilled into the door do not have to be moved. That was a smart solution. It took about 2 hours to get the work done. The door travel was also adjusted slightly lower to fill the gap at the bottom of the floor. Now, I don't see light coming through the bottom of the garage door.

    The door shifting had to be adjusted by adjusting the tracks, but the track was blocked by concrete. So, there's still unpainted wood in the side of the garage. I need to buy another can of matching paint to paint the unpainted wood and buy wood patty to touch up a small crack in the wood door (probably caused by the pryer used to jack up the door).

    George and I also discussed about the confusion about the pricing to make sure I was not thinking I paid too much for the work. I do understand I am paying a discounted price and combining promotions/discounts. The thing I was not happy about was the quality of initial work and the scheduling issue that took 3 visits to complete (and yeah the price quote changed several times due to confusion).

    I have modified the rating to B for the effort from George to resolve the issues as much as they could and working with his team to avoid these issues from happening again.

    ==================================================================================================
    Original review 6/13/2014: I have used Chandler's for my garage door repair in the past, so, when the bottom fixture in the garage door broke a week ago (right after garage door was painted by a handyman), and the handyman did not have time last week, I called Chandler's to give me an estimate.
    I was quoted $30 to replace a fixture plus $85 trip charge/tune up. I found angie's list deal for $100 that includes tune up and replacement rollers. So, I called up Chandler's and said I would like to pay $15 more and also get new rollers. I was requested to purchase the deal from angie's list directly.
    In the purchase I also noted in comment section that other than the tune up/rollers, I also want 2 bottom fixtures replaced. We scheduled a 2 hour window on last Saturday.
    I have a lot of places to go on Saturday (they don't open on Sunday) but I stayed home waiting for the repair man to come. Manny came 30 minutes after the 2 hour window (he did call and let me know he's running late). The thing is he was not aware that he needed to replace the bottom fixtures and he has no parts with him. He placed a temporary screw to secure the broken bottom fixture so I can use the garage door for a few more days. I didn't get any of my planned things done on Saturday.
    Manny said he would order the parts from distributor on Monday and get back to me. Nothing happened on Monday. I called Chandler's and got an appointment and I had to wait until Thursday.
    On Thursday, I wait for the 2 hour window and Larry was also running 30 minutes late. Due to the delay, Larry had to hurry up to work on the door so he can finish the work by 5:30 when I have to leave. Larry mentioned he upgraded the rollers from plastic rollers to nylon rollers with ball bearings to compensate for the issues. He also accepted 10% off coupon I have from angie's list.
    After the work was done, I had to go out to pick up the kid (and avoid the $1 a minute late pickup charge) and did not really check the work and just paid the balance.
    After I came back home to check the door, it was a disaster. The bottom fixtures were not fitted flush against the bottom of the door but with a gap. The rubber strip below the fixture could not be secured properly. When the door is closed, I can see light coming through the bottom of the door along the entire length of the door. On the outside, I see a strip of unpainted wood on the left side of the door (meaning the door was shifted to the right). As the door open or close, I see the rubber beneath the bottom fixture rubbing against the side rail. I feel the whole door is falling apart. The door also became dirty with grease on the outside on this newly painted garage door.
    I called Chandler's this morning to talk to the manager/owner. George told me he was going out of town today and will stop by my place to take a look next Tuesday.
    So for now, this is the first part of the review. If the situation improves next Tuesday, I will update the review. For now, the review stays at F/Lousy. I feel very lousy about the service.
    A picture is worth a thousand words. I have uploaded before and after pictures to:
    http://s1280.photobucket.com/user/miko-pics/library/Chandler%20Garage%20Doors
    - Wen-Cheng F.
  • A
    RW Garage Doors
    Great!  The estimator showed up on time, he measured carefully and gave us an estimate.  We then went to Chandler's showroom in Fremont to check out the various types of doors, and we placed our order.  Since we ordered our door in a non-standard color, we were told delivery would take at least 3 weeks, which was OK with us.  But less than 2 weeks later, we got a call telling us the door would be in much sooner than we expected.  So we scheduled a day & time for installation.  The installers arrived within the 2-hour arrival window they gave us, and they did a thorough, careful job.  They made sure we understood how the opener mechanism and the remotes worked, the suggested maintenance, safety precautions, and such.   About 3.5 hours after they arrived we had a nice new garage door, with a *quiet* opener mechanism, and they drove off with our old door and opener. We could not be more pleased.
    - Joanne P.
  • F
    The Alcosta Co. L P
    AWFUL.     I NOW SEE ALL THE BAD REVIEWS FOR THIS COMPANY FROM THE SERVICE MAN NAMED MARK WITH THE 408 AREA CODE .    1.  Took three calls to him to set up the appointment.  2.  He was more than two hours late, with all kinds of excuses including asking for my address again. 3. After waiting as long as I could I called him and cancelled the appointment, and put everything back in the garage. . As I was finishing up he arrived and proceeded to cuss me out and go in to a fit of rage. Yelling and pacing around like a crazed person, screaming the f word at me. When he finally realized I was not going to let him work here he got in his truck  to leave and backed up and screeched out of  here. I would advise everyone to not deal with this man he is unstable and could be a threat to anyone.  I was too upset to keep my other appointment that day and agreed to let the manager come out and do the work. TAKE THIS REVIEW AS YOU LIKE BUT BE CAREFUL WHO COMES TO YOUR HOUSE.
    - merilyn s.
  • A
    R&S Erection of Southern Alameda County
    They also replaced the cables. They came in a timely fashion and did great work. They completed the job and it works fine. Thy have always come through for me. They are available and the rates are good. The employees are knowledgable.
    - vic m.
  • A
    R&S Erection of Southern Alameda County
    They also replaced the cables. They came in a timely fashion and did great work. They completed the job and it works fine. Thy have always come through for me. They are available and the rates are good. The employees are knowledgeable.
    - vic m.
  • A
    RW Garage Doors
    They gave me a time window and came on time. They had a showroom and we went there. Having a showroom was really helpful as you can’t make out things by looking at the website. After looking at everything we upgraded things. They were friendly. Their service was good. Whatever they told us was true. They helped us. It was a really good service. I would use them in the future.
    - James D.
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Garage Door Repairs in Union City

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