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Door Installation reviews in Tustin

  • F
    Horizon Construction & Remodeling Inc
    Horizon Construction & Remodeling in 2018 lied about getting City inspections done, damaged my home and covered up the damage, and left dangerous conditions throughout my home, leaving myself and my family at risk. For example, just some of the things Inspectors found: sharp roof shingles unattached on my roof which could have fallen and cut us; they left exposed electrical wiring in the attic = potential fire danger; extremely hot pipes not insulated, which could have burnt us, and more. The City is making me remove construction Horizon did because they lied about getting approval. DO NOT HIRE THEM. They are a dangerous company. They also gave a portion of the remodel to another general contractor (not as a subcontractor) without my approval. Horizon Construction (Mark Besnos) did not supervise this other contractor, who���s license has been suspended and is being prosecuted by the California Attorney General���s Office. All of this can be confirmed. This was a big project and Horizon Construction & Remodeling took my money and have left my entire family devastated by the amount of damage they did to our home.
    - Cynthia I.
  • A
    Thrifty Shutters
    It went remarkably well from start to finish. Joel responded promptly to my request for a quote. Since custom shutters take time to manufacture, I was expecting the stated 8 to 10 weeks before installation could begin. The installation took place in 6 weeks. The crew that installed the shutters was just as remarkable, arriving late in the day in an extraordinary effort to install the shutters ahead of anticipated rainy days. The guys were detailed oriented, with every feature viewed and discussed among themselves to affect the best result. They explained the care and use of the shutters as well. I am extremely grateful to everyone at Thrifty Shutters for my beautiful shutters and would hire them again in a heartbeat. Wonderful people!
    - Marie L E.
  • A
    Original Richard
    Throughout the project, Richard and his crew were professional, friendly, and quick to respond to any minor fixes. They showed up on time every day, worked hard, kept us in the loop on progress, and the quality was great. Richard also provided lots of suggestions for style/design/project. They are not the cheapest contractor around, but you get what you pay for in a trustworthy and high quality contractor. Highly recommended.
    - Carrie C.
  • A
    SOD Home Group
    Oren did a full house remodel for us by working hand by hand with our architect. Our project included flipping the entire floor plan of the first floor, removing few walls and design and implement the kitchen & bathrooms. Oren and his team were very pleasant people to work with and we didn���t have any problem with them during the whole work. During the whole work, we felt that they always have the best interest of the client. During all the many meetings that we had with Oren before the project started, Oren always asked insightful and thoughtful questions, questions that can show anyone how big his experience is with this type of large scale projects and he want to be sure to understand what we want.  Oren wanted to be sure that the designing spaces will meet all of our need and requirements. We had no doubts that Oren is an expert and with many years of experience in construction and he definitely know how to make the most of the spaces and the rooms flow beautifully, are impeccably designed, functional and gorgeous. He knows how to make the most of a budget, to make smart and cost effective decisions. His attention to detail is phenomenal, from the larger design elements, down to all the trims, hardware, outlet placement, and so on. We highly recommend Oren and his staff, we are very lucky to have the pleasure of working with them.
    - Edda W.
  • A
    Renewal by Andersen of Orange County
    This is the third time I've used this company. It is on the pricey side, but the quality is worth it. My living room windows are about 10 years old and look brand new. Have had two patio doors installed by them and a very large 8'x4' window as well. Jesus and Joel were my installers, and if you can request them, I recommend you do. They did a fantastic job, left everything spotless. Not sure if I will replace any more windows but, if I do, I won't hesitate to return to Renewal by Anderson.
    - Jean F.
  • A
    My Handyman Randy
    Start to finish everything went great. Rob's an A+: demo, electrical, recessed lighting, flush mount mirror, toilet relocation, framing, tub...we took it to the studs and now have anew bathroom that looks and functions great. A few people have left negative feedback based on not receiving call backs. My experience has been fantastic. Rob's a busy guy in high demand because he does great work. When he is on your job, he does not step away to take calls, he sticks to the job at hand. This is what you want from your contractor. Conversely, he always returns my calls/emails same day. Thanks for everything Rob!
    - Damian T.
  • A
    Metropolitan High Performance Windows
    Installation went very well.  Metropolitan offered the same sliding glass door as a competitor on Angie's List, but for $1000 less and without the sales pressure.  I will use them again!
    - Elizabeth S.
  • A
    CL Simco Services
    Lance helped us for 3 days, we gave him a long list which grew longer as the days go by. He managed to cross out almost everything on the list in 3 days. We are very satisfied with the quality of his work. He was prompt, super polite, pleasant to deal with, thorough & communicates extremely well. He has got almost everything a handyman need in his truck (that saves him & us time). He also gave us a list of what he need to do the repairs and gave us the option to get them our self to save time & money. He provided us with itemized list on his invoice. We are very pleased with his service.
    - Monique W.
  • A
    CSM Window & Door

    Michael (owner) met me with initially to make sure he had a clear understanding the nature of repairs and then dispatched two highly qualified and experienced employees to perform repairs.

    The work was of high quality and was done in a very professional manner.

    When I asked for some additional refinements, Michael sent out crew immediately.

    If you need help with doors or windows, these are your guys.

    - Chris Z.
  • F
    Cutler Construction Services Inc
    Let me start by saying what a professional and thorough estimate Cutler Construction provides; detailed and concise. The best I've ever seen from any contractor.  I really have to single out my project manager, Ricky.  He was super patient and responsive to all my questions and concerns. Ricky stayed cool and collected even with a tough customer such as I. 
    Gosh, they have such great customer service, it is hard to say anything negative.  Unfortunately, their customer service far exceeds their quality of work.  Not all went as I had envisioned in my mind, but Josh  made it all satisfactory, at best, in the end .  What I mean is . . . Josh came back and finished/redid most of the work.    
    I share responsibility for some missteps by not defining every, single, solitary term in the contract.  Apparently, "install" means just that and taking measurements and leaving a finished appearance are not implied and should not be assumed.
    The things that upset me were:
    1) due to no one measuring, a socket (though left within code) needed to be moved up or I would have had to cut off the bottom of the wall plate (which didn't work because it is screwless and would not snap back into place after being cut and just looked awful). In addition, a section of drywall had to be removed and replaced in order to move the socket. I feel I was wrongly charged for both these services.
    2) There was a clear lack of supervision,. When replacing the drywall section, the installer actually started drywalling around the wall plate on the new socket.  I ended up going in between processes and insisted he remove the plate. When the job was done, the patch did not match the wall texture ( to me it was left unfinished and I was instructed to "just knock the big pieces off after it was dry"), the socket was crooked, the wall plate was not flush with the new drywall and they got more caulking on my newly painted wall in a section that had already been redone by Josh and did not need to be touched at all!  Even when Josh returned to redo the drywall, he failed to caulk the six inch section that remained after the first redo he did on the sidesplash  and backsplash and ignored me when I told him I felt the socket was still too low
    The more I think about it, the more irritated I get!.  
    3)When the vanity and backsplash were  installed, I wasn't told until afterward that one of my walls leans and the other is bowed and that left gaps between the vanity and backsplash and the wall.  When I saw the results, I immediately went out and purchased, cut and painted some moulding to cover the vanity gaps.  But, Josh came and nailed them in and filled a 1/2" gap between the backsplash and wall. on one end, with caulk at no additional charge.  
    4) When the security screen door was installed, it was mounted to an existing frame and the bottom did not meet the threshold. When I mentioned it, they installed a bug flap (which I was charged for) and there is still a gap between the flap and the threshold.  Problem not solved.
    5) I never received any kind of apology for the shoddy work that had to be redone and for the time wasted.
    In my mind, part of what I hired them to do was measure and make sure everything fit and for everything to be finished looking.  However, I understand now that, in my situation, they were simply installing the materials provided.
    Update: I felt I was being kind with my review, but after reading their response I gave a more accurate assessment of their services. First of all, my first visit from them was April 22. Once I chose them, I had to wait almost a month until they had an availability. So, months? Really? Next, my first vanity was brand spankin' new, in a box from Home Depot. I can't prove they were responsible for the damage, but who would install a broken item in the first place? And that is why i believe I wasn't charged for them to return. They didn't do me any favors and to act as such is a joke. My tile indeed came from a second hand store, and that part of the project came out fine. As for the toilet, I had an emergency the week before they were coming and had all new parts including the valve replaced by someone else. And the toilet still runs intermittently (at least twice a day) after Cutler replaced valve. Their $7000 job reduced because I used the flooring store's installers at a much better price. If they didn't like my materials, they didn't have to take the job and they supplied the door. It's a screen door, obviously not meant to be airtight but it would be nice if it could keep critters out! If expecting a finished looking result is "criticism and drama" , and being impossible to please, then I proudly accept the Award!
    Update #2, December 2, 2015:  They took the time to write a crappy response, but not to call me and arrange a time to fix the toilet that still runs intermittently and is under warranty -- That says it all!  Theydo not stand behind their work and warranty.
    Update #3: December, 10, 2015:  Josh came by on Monday of this week and looked at the toilet and said it was probably something to do with the flapper.  Today I received an email saying that they did not replace the flapper, so basically it's my problem.  So, they installed a brand new toilet and used a possibly 50 + year old flapper. Let's ask. . .  Who does that?  I can tell you!
    - Ari M.
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Door Installers in Tustin

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