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Locksmith reviews in Trabuco Canyon

  • A
    Rancho Santa Margarita Lock & Safe-RSM Lock
    They were terrific, they did not take shortcuts and treated the project as if they were doing their own home. I see why they get a lot of referrals - they were not the cheapest but they were competitively priced. They do outstanding work and are nice people to be around, what's not to like?
    - Jerrell S.
  • A
    Rancho Santa Margarita Lock & Safe-RSM Lock

    When I called he said he could be there in fifteen minutes....and he was.  It took about a half an hour for him to fix the front door issues, and I was happy that he fixed other issues with the door operation that did not have anything to do with the lock on the door.  His price was higher than I thought it should be, but I was just happy that the door problems we had been dealing with for some time were fixed.  He charged $55 extra for the two items he fixed beyond the lock repair $125 that he had quoted on the phone.  It involved two four inch screws in the hinge to tighten the hinge to the casing and help level the door so it didn't rub anymore, and also crimping the metal rod that slid up to secure the stationary door (we have double front doors).  The rod had slid down and could only secure the stationary door from the bottom instead of both the bottom and top, until he fixed that issue.  So if you don't mind his basic service call cost of $125, he does good work.




    - Kileen W.
  • A
    Rancho Santa Margarita Lock & Safe-RSM Lock
    Showed up on time.  Called ahead to let me know he was on his way.  Very efficient.  Replaced two locks and re-keyed all the locks in about 45 minutes.  All the locks work excellent.
    - Doug B.
  • A
    Rancho Santa Margarita Lock & Safe-RSM Lock
    He came out very quickly and did a great job. I would recommend him. He has been in business for a long, long time. His site says 20 years or something like that.  He has done work for a lot of people in the area. He was very responsive and the price was very reasonable.
    - Jim H.
  • A
    Rancho Santa Margarita Lock & Safe-RSM Lock
    He was great.  He was courteous and professional.  He knew what he was doing.  I thought I needed new locks, but he was able to just rekey them.  A few of them didn't have keys, but he was able to rekey them anyway.  He was fast and on time.  I have no complaints.
    - Diana W.
  • A
    Woodbridge Lock & Key
    I called Bob Kiewiet, owner of Woodbridge Lock and Key on Sunday, and left a message. He called back the same day, and then twice more on Monday, before we finally connected by phone on Monday night. He didn't just leave one message, he really tried to get a hold of me. I thought that was great, from the start. Once we talked on Monday night, he said he'd be at my house at 10 AM or later, on Tuesday, since I didn't want to be his first stop at 9:30 AM. He was right on time at 10 AM. He looked at what I needed done, and looked at other door knobs/locks too, that I had considered having changed out. He told me that the other doors knobs/locks were good quality and I didn't need to change them. He told me the cost to change the three locks I had, to one key and how much it would be for each key I wanted. He did the work, grinding the new keys in his vehicle, right here on the spot. He was efficient, professional and a nice man. There wasn't any surprise with a higher cost. I'm very happy with Bob Kiewiet and highly recommend him.
    - Patricia K.
  • B
    Rancho Santa Margarita Lock & Safe-RSM Lock
    Bob Slama did a good job fixing my front door Baldwin lock and dead-bolt, so I'm not complaining about his work or professionalism. My only beef is with the price. I had a "1/2 Price Service Call" coupon from Cost Cutter Coupons. We talked on the phone before he came to my house and I understood something was $35. I didn't know if that was the full price for the service call or the half-price rate. I knew it would be more money for parts that were needed. The only part added was a long screw. He used WD-40 and spent about 30 minutes working on the lock including dismantling it and drilling the doors a little. I was expecting to pay a lot less than the $120 he charged me. Bottom Line: RSM Lock and Safe Inc. (Bob Slama) knows his stuff and should be able to fix your door lock problems. I have complete faith in his knowledge and ability. I just advise you to understand how much he will charge you and not make the assumption I did that without extra parts, it would just be the service call fee. UPDATE: April 18, 2011. I received a refund check in the amount of $20 (making my cost now $100) from RSM Lock & Safe, Inc, after they read my ^review on Angie's List.  I also received a very nice note with it including this, " I understand that you didn't have a problem with the work itself, but with the lack of clarity of the cost of this work.  I truly apologize.  Your review helped us in realizing that we need to communicate with our customers better."   I feel better about having paid $100.  I would still call them again, for future work, but will ask for a minimum and maximum estimate, next time.
    - Patricia K.
  • A
    Rancho Santa Margarita Lock & Safe-RSM Lock
    It all went extremely well. The service was performed efficiently and with very high quality. One of the dead bolts had been purchased from a manufacturer that did not allow a matching key, but Bob had the parts needed to replace this one deadbolt--and with a perfectly matching color. The entire process took only about an hour. I was VERY satisfied. (Note that I had, before finally getting in touch with RSM Lock & Safe, had a problem in that the Angie's List website was linking to the wrong email address for RSM Lock & Safe. This turns out to have been an old email address of the company's...and this problem has since been corrected.)
    - Richard M.
  • A
    Rancho Santa Margarita Lock & Safe-RSM Lock
    I spoke with Bob on the phone, he gave an estimate and arrived on time. He explained what he did, completed some extra work to give us a better job (machining to install Baldwin's new-style shaft in our older door) and held to his estimate. This was a top notch experience from initial contact to completion. I'm so glad I checked Angie's List, found Bob and had him fix our door. The alternative was a brand new lockset - that we clearly did not need. Bob steered us the right way.
    - John O.
  • A
    EBEL'S LOCK & DOOR
    Ebel's Lock & Door did an excellent job for me. I was a little hesitant at the beginning when he told me how long the job would take, I expected that it would take much longer. Ebel's has fair prices and do professional work.
    - BARBARA D.
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Locksmiths in Trabuco Canyon

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