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Tile Installation reviews in Torrance

Real People ~ Real Reviews ~ Real Results

  • Although I often use Angies List, I did not hire this business through them; but I do recommend them :) I am very impressed with this company. I am picky since I have had issues in the past with other companies workers. Because of past issues with workers blasting their music, yacking on their cells constantly, leaving messes and washing their vehicles while on the job; I asked for: No music being played by workers, no being on cell phones while working, no washing their vehicles with my water, to be clean and behave like an adult when using my restrooms, and to clean up after themselves. Uri made sure that the workers abided by my requests. Uri was great. He checks in regularly and is there for your questions, and was there to see any issues were handled. Other companies I've used in the past did not do this. The workers were great; all very nice, hard workers who showed up to work on time and behaved in a professional manner. The cost below does not include cost of tile or paneling but does include the paint and other materials needed for the projects.
    - Barbranne H.
  • The job went really well. John showed up on time and was really professional. He explained how things could be done, and, with the floor tile, he gave us two options for repairing it. The thing I really appreciated was that he was neat, keeping his tools on a drop cloth and he cleaned up as he worked. I have used him before and will definitely use him again.
    - Larry W.
  • The project manager assigned to our project (also our initial contact with the company and the person with whom we signed the contract) was very friendly, but ultimately a better salesman than a project manager. The project commenced on 09/06/17. We were told that the project would most likely require “3-4 weeks” of work, but the contract allowed for contingencies and provided a completion date of 10/27/17. With all fairness to the company, there were some delays at the onset of the project associated with engineering (an outside firm) and city inspection schedules. However, these were fully and completely resolved by mid-late November, and the project was not completed until 01/04/18. The demolition phase of the project was completed on schedule and without any major complications (although we were frustrated that the prepping and draping of the house was not completed to the level promised in the initial sales visit). We were told that all areas involved with construction would be sealed floor-to-ceiling with zippered plastic and that crews would clean up after themselves daily. In reality, the floor surfaces were covered and some plastic draping was used (although much of our existing cabinetry and the remainder of our house was left uncovered and we are still working to rid the corners of our storage cabinets of plaster dust). The crews did clean up after their major tools and anything sharp or hazardous on a daily basis, but there was dirt, sawdust, and plaster fragments in our home for months and construction debris in our driveway for 1-2 weeks at a time. The construction phase of the project started to highlight a pattern of miscommunication between the project manager, the homeowners, and the crew. The project manager, although easy to get in touch with (he always responded to text messaging or phone calls), rarely made any initial contact to update us on concerns or issues. One of the more significant examples of this was the ceiling beam placement. The original plans indicated that the beam would be flush with the ceiling. The project manager placed the beam, secured it, and only informed us when we expressed concern about the installation that the beam would actually be 1-2 inches lower than the rest of the ceiling (we were not at all pleased with this, but faced with the cost of reordering the beam, we chose to leave it in place because it was structurally sound and not worth thousands of dollars to replace). The recessed lighting was installed early in the project and looked very nice (ultimately one of the features of the project we were very pleased with), but we noticed instantly that two of the rooms that would have dimmer switches (not yet installed) never turned fully “off” with the standard switches. We expressed concern about this on 09/14/17 and were told that this issue would resolve itself when the new switches were placed. The dimmer switches were ultimately placed in late December (after the interior painting was completed) and the issue remained. The issue was ultimately repaired to our satisfaction, but because the project manager did not acknowledge or address our concerns in September, it became the project delay that cancelled our family Christmas celebration due to 3 additional days of electrical, paint, and plaster work. Perhaps the most frustrating aspect of the delays at the end of the project was the impact of miscommunication. Because of concerns about damage to our home and existing furniture and appliances during construction, we firmly requested additional oversight by the project manager and asked for him to provide a daily update of work that would be performed the following day. We hoped that this would help avoid the need for “re-work” to correct problems (the structural work was finalized at this point, but we were concerned about finishing details and had already seen delays with having to “fix” paint and tile work that had already been “completed”). The response to this request was to largely avoid communicating with us until we reached out with problems or concerns. These delays were compounded by changes in staffing throughout the project. The construction foreman and many of the crew were replaced midway through the project, and the replacement foreman tended to refer to problems as sequelae of the prior foreman and crew. This behavior struck us as particularly unprofessional, because all of the crews worked for the same contracting firm. Though most of the concerns were fully addressed prior to project completion, the most significant of these was avoided. We noticed after placement of the baseboards that there appeared to be a discrepancy in width between the existing walls and the newly-plastered walls. The walls were all flush when “uncovered” and structurally sound, but the plaster and drywall work appeared to have been lacking. This was not readily apparent until paint and baseboards were applied, and the problem was left uncorrected. The pricing on the original project was very competitive and the company did provide credit for a change-in-scope (one of the doorways was not enlarged as originally planned and the contractor gave us credit for the beam), but because of the lack of attention to details it will be necessary for us to hire additional painters to complete finishing touches. We repeatedly requested further touch-ups on paint and plaster work in many areas. Though the project manager did address most of these (often by sending only one person at a time), many were written off as being “the best we can do.” Among these were the plaster work pictured near the doorframe, the sloppy paint work near the ceilings, and the grout work along floor tiles chipped during construction. This was greatly disappointing to us because a significant portion of the initial sales pitch by the project manager was spent describing how the strong point of this company was “unrelenting attention to the finest of details.” Ultimately, we are providing a letter grade of “C” because we feel that while the structural work was completed to our satisfaction (as was the installation of lights), the paint/plaster/tile work was lacking and the functional loss of our home for months of delays was not worth the savings quoted in the original contract. We struggled with communication issues with the company (we had difficulty getting specific updates from the project manager despite his vague [albeit timely] response to our inquiries and two requests to the owner for calls back went unanswered). We also spent hours of every day in December reviewing and documenting construction work and associated concerns such that we felt we had been assigned a sort of “project manager” role ourselves. The best example of this is the request by the project manager that we put post-it notes next to all areas in the house that needed touch-up work. We were happy to comply with this request, but it is unfortunate that the project manager was not able to identify areas in serious need of further touch-ups without enlisting us (the homeowners). We are pleased to have a fully permitted remodel complete, but given the significant delays and tremendous personal investment in time to ensure that the most basic of finishing touches was complete, we would not hire this contractor again.
    - Crystal T.
  • we met Horizon Construction & Remodeling representative after meeting 2 others contractors and we must say we liked them a lot. he was very knowledgable and personable. he listen to us and made good suggestions and was always available for us. We honestly couldn't do this project without him It took longer than we planned because it was around holidays season but it was worth it - the end product is beautiful we get a lot of compliments from family and friends we appreciate the hard work - all workers were very dedicated and talented we will spread the good word about Horizon!
    - Mason T.
  • From demolition to final sign off from the city of Torrance the process stayed on schedule. But with a remodel new challenges do arise and we worked through them as fast as possible with out too much impact to the overall schedule. Cost estimates were generated quickly and added work schedule to meet the overall completion date. The working crew started on time and worked a full day. They cleaned up everyday. Polite, friendly, professional, respectful and trustworthy. Good nature, easy to talk and communicate to.
    - D N F.
  • All remodeling work from demolition to final inspection was excellent. Workers were on time worked diligently, respectful to the owners and cleaned up the area everyday. Work was very accurate and all custom work turned out better than our expectations.
    - D N F.
  • Torrance, CA - We had an old kitchen and bathroom (dating back to the original 1955 construction date) that needed a complete overall. Lou Philippe the owner of Stone Age Design & Build Inc was a pleasure to work with. He was very detail oriented and was in good contact with us throughout the course of the project. We had some unexpected issues come up (always happens when you start looking behind the drywall), but Lou and his team handled them well and kept us informed. This was a 12+ week project and we did not move out during the construction. Although it was and very disruptive to our normal living environment, Lou's team that was on site everyday was exceedingly polite and very conscious of leaving a cleaned up worksite everyday. Although I marked Price as and "A", I don't want to confuse that with being inexpensive. I am sure that there are less expensive contractors available, but I felt the price was fair and am very happy with the work. We are ready to start on another project and hope that Stone Age is available because we had such a great experience. p.s. I have some great before/after pics, but don't have them right now (at work), but will see if I can edit this post later to add some photos.
    - Ro K.
  • Shawn was very prompt and professional. He was able to rapidly assess what was needed and called in the appropriate work people to perform the work. I liked the caliber of work so much, that I requested for two more jobs to be performed: 4) painting of bedroom closet and) installation of new balcony door. His worker, Ricardo was excellent, went beyond the call of duty and I would highly recommend JVP for any construction job.
    - Janice A.
  • Jose and his son Loui were great! We had been delayed by another contractor for tiling the floor in one room and it needed to be completed by a specific time. When we called Jose he immediately came to give a quote which was unbelievably lower than the other quotes we had received. Loui started 2 days later and finished by our deadline and did an excellent job. I would not only hire again, I would have paid more. Loui, was meticulous , conscientious and respectful. They both were very professional.
    - Vickie S.
  • Absolutely fantastic. The installers were extremely qualfied, and did great work. The quality of the installation, and attention to detail, was simply outstanding. In the course of the project, there were some questions and unexpected developments. No work was done until we were completely satisfied and gave approval. Received a lot of TLC through the project by Josh, and Lou.
    - Ed R.
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